We purchased the lifetime program back in 2016 and we started using it... mostly because it was so inexpensive! The was a definite learning curve and it was difficult to get ahold of anyone. I learned to adjust to the quirks and as the years marched by, I found that they were growing with me. About 2 years ago, customer rep. gave out his cell number for tech support. They have added more programmers and a BUNCH of new edits/options to the software. Right now, he is working on making the software more automated. I can't wait.

My favorite like how I can text customer rep. 24/7 and get a pretty fast response. I really like the mailing option. They put a color invoice into the envelope along with a with a return envelope. Very professional looking and I don't have to do the busy work. I like how you can select a bunch of services and assign a crew. I like how it sends them an email when we complete a service. I like how it syncs with quickbooks. I like how you can tag the customer/property. The list goes on and on...

To be honest, the list WAS long in the beginning and tech support WAS nonexistent... BUT not anymore. Every single suggestion and/or problem has been fixed or is in the process of being implemented.

All staff being able to see work scheduled. Access to all customer and property information and details in one place, which also makes it super easy to amend and change details. Being able to quote and invoice on the go, this greatly helps our cash flow and as a small business cuts down on required office hours. Route Scheduling, meaning we are able to make efficiencies where possible on daily route planning.

After using Lawnpro we have moved our business to totally paperless. Ease of use with all levels of staff is great. Means keeping a paper diary a thing of the past

UK compatibility is currently being working on by the team at the moment and for us is the only downfall in only a few small area. These we are able to work around, but I am sure in the future with full integration it will be amazing. What helps is the team is actively working on thing at the moment to help with UK compatibility. Don't let this put you off as it really is a great product for any UK based lawn care business.

if you have any issue at all good luck getting someone, only chat box is available and they have little to no answers, typical corporate stuff like dodge the actual question and make you ask it in 10 different ways to get an answer.

ability to set up contract payments with customers over the year

zero customer service, awful. phone number , dont bother trying to call. [sensitive content hidden] is non existant and doesnt care about the business. the accounting portion of the software totally unreliable it makes up its own numbers. i have all screen shots as proof if you need that. customer has 10 invoices every single invoice is a different tax rate but i only set up 1. makes no sense. they have no answers i was told after 1 month just to answer the question

For the most part, it has been a good addition to the business. Some of the features are probably very good but there is little explanation/training to help me understand how (and why) to use them. ie templates, automatic emails, etc.

The fact that I can access from my phone, laptop, desktop, anywhere is so convenient. Allows several people to input data at different times with different access. Customer services flow through from input to service to completion, which is not something every software program has.

Customer support is somewhat lacking. While I am able to get a text back, my suggestions/concerns are never fully answered. It seems like they are always "on a list" but never come to fruition.

Overall this is a great software and I am happy I switched to it.

This software is simple to navigate and use. Great scheduling options and time management options is good for employees to be able to start and stop timers.

Invoices being sent automatically. I can not find an easy way to automate invoices.

My overall LawnPro experience has been great. Was not too difficult to learn how to use but it does have a learning curve like most software. Has everything I need for my small 2-4 man business. Makes my office activities way easier and I could not operate without it.

The scheduling portion is my absolute favorite. Very easy to use and organize. Easy to move clients around, overall a great experience with the scheduling software.

The cost of taking a credit card is more expensive than quick books and I really want to be able to get customers to sign a maintenance contract online from the software.

I love this app and I will never switch

Being able to add my equipment and keep track of tasks and maintenance of equipment

I need more tutorials. Maybe video demonstrations as well.

Good, I am glad I signed up.

I like the way that everything is laid out and compartmentalized making organization easy.

Software education and ease of use can be a bit of a road block. I don't know how to do something basic and have used it for almost a year.

I like the billing set up on sending out invoices and how my customers can pay me.

I cant think of anything I dont like at this time

Accomplishing exactly what I need it for

User friendly layout for new field operators. Affordable entry point

certain features and restricted unless paid for as add-on

It does everything for our business and it will for many years

The automations and billing are great huge timesavers

Snow removal is hard to dispatch but lawn care is great

My overall experience with the lawn pro software is satisfactory. It is very helpful in my day today routine for billing and invoicing for my lawn care business. Takes the stress out of multiple things that I had to deal with prior to finding this software. The ease of use is exceptional.

What I like most about the software is the ease of use. I am not a very computer savvy person and one of the reasons I decided to go against quick books was that it was a little more complicated and difficult for me to use. This software has been easy from day 1 and continually improves its features and if I have any issues the support team always goes 110% above and beyond to help me fix the issue

I really can't find any reason that I dislike this software

I've used lawnpro since it was available only on CD. I've been through several versions and like my lifetime access via web or app.

Automatic invoices that email or snail mail themselves. Easy to setup and use. Very professional look.

Need more payment options on the mobile app. Everything on the webpage should be available on the app.

Great.

I love that all of my services are stored upon entering into this software. The fact that my customer database is intact season after season allows me to be efficient when it comes to scheduling, communication, etc.

Thr routing feature is not free. If I am setting up schedules, I think the routes should be included.

I have been with Lawn pro for many years. They have evolved into a great business partner, and the internal improvements are continuous. Its not possible to be perfect, but the lawn pro team strives to go above and beyond in their feature rich program.

The software has all the tools needed to run the logistics of my business. lawn routing maps w multiple crews multiple properties for larger clients integrated invoicing w credit card and ACH payments and crew management

The time tracking / payroll assistance features are being upgraded but are currently a weak link. Integrating images and multimedia into emails and texting could be improved.

I've been using LawnPro for over 2 years. Tech support is just a text away. He always responds quickly to any questions I may have. Also, very open to suggestions on how to make it better. They're always updating and improving and it just keeps getting better. I love it!

Ease of use. Granted, there is a learning curve but overall it's very easy to use.

I think the only thing I don't like is the texting portion of the software. It doesn't allow me to text from a 5 digit number. It picks an actual phone number that has the same area code as my business number. It confuses clients and makes them think I have two numbers. I don't want that. I want to be able to do blast texts to all of my clients without giving them the option of replying.

So far very good.

I liked it was free to use, and that it offer many good tools while still remaining free. Although as my customer base has expanded I will eventually have to pay for the product.

One, I want a feature that shows me gross revenue for current year. I also would like to isolate revenues for specific customers on specific dates. That may be an option, but I have not found that yet.

My overall experience has been nothing but exceptional anytime I’ve ever had any issue [SENSITIVE CONTENT HIDDEN] has done everything to get it resolved immediately. I LOVE this software!!!!! I recommend it to everyone I know in the lawn business

Makes life super easy especially when you can email customers invoices also has many other very useful functions like scheduling so if you have multiple trucks they can all have their own schedules and as the administrator you can see all their schedules and see how they’re progressing through the day

No cons best product on the market hands down!!

It mainly helps me with cutting time from Invoices to scheduling to expense categorization

The design of estimates and invoices and the ease of use

There are not a ton of support videos that i could find available

I am very disappointed and would never ever recommend this software to anyone. I have lost 2 customers due to their horrible system

Nothing. I would like it if the customer support was actually helpful

I had three different instances where my customer was auto charged an insane amount due to the system creating a random invoice and charging the customers card even though I had auto charge turned off. When I reached out to customer support I received absolutely no help and the customer support lady, [sensitive content hidden], was unprofessional and lazy. She wouldn’t help me and wouldn’t even get me in touch with someone above her.

Very pleased and will continue to use the product.

I’ve used LawnPro since the beginning when it was LawnPro 1. It’s always been great and easy to use. It’s helped me manage my growth easily and [SENSITIVE CONTENT] is always easy to reach if I have a question or problem. Thanks [SENSITIIVE CONTENT] for making a great product!

The only thing is maybe make some videos on how to use each feature. They may already exist and I don’t know about them. But other then that all good.

The software has kept me and my business on track and thank the great support staff behind the code. i tried this software on a whim but stopped looking for programs when i came upon Lawn Pro

Creating on-the-fly invoices and with a stable and reliable group of guys that have helped me out when i hit a snag in over 50 invoices. the invoices look and feel professional and am proud to hand it to a client for payment. :)

the one thing that has lacked is when i needed to route more than the allotted spots for snow. i would have to triple check my list and figure where the missing clients needed to fit into the array houses i needed to visit.

I like it but I want to love it. I need a class. To use it to it's full potential.

Made my job easier. Invoices and collecting was made easier

I have not used it to it's full potential. Dont know if there is but I w pi old like some video up loads to train on how to use program in its entirety

Overall the program does much more than I need and will be good to have options not to enter some details.

Great scheduling features. Love that you can elect different properties for each customer.

Sometimes hard to find what I'm looking for. Would be good to have employee time recording feature. Sometimes too man steps to complete. eg if no title for job you have to include... too many "must have" items.

Ive been using this software from the beginning we it was first started!

The fact that they are willing to add services they you use in your field of service(s)

No Cons for us..sorry only the best pros!