Showing 1-20 of 146 products
Housecall Pro is a cloud-based field service management app for service professionals to automate their workflows. This solution includes a native mobile app and complementary web portal and serves a wide range of industries, such... Read more
Recent recommendations: 280 recommendations
mHelpDesk is a field service solution that helps customers automate everything from first customer contact to getting paid. This includes customer management, quoting, dispatching, invoicing, billing and reporting. mHelpDesk has multiple... Read more
Recent recommendations: 230 recommendations
WorkWave Service is a cloud-based field service solution. It offers mobile and desktop applications to connect field workers to the office to provide visibility into what’s happening in the field. The mobile applications allow field... Read more
Recent recommendations: 217 recommendations
Service Fusion is a cloud-based field service management software. It caters to businesses of all sizes across multiple industries. It offers field service management, GPS fleet tracking, credit card processing and mobile applications... Read more
Recent recommendations: 170 recommendations
Verizon Connect Work is a cloud-based field service solution that allows users to organize schedules, manage and track job progress and manage dispatching process. Office and field workers can receive job information and updates on... Read more
Recent recommendations: 113 recommendations
FieldEdge by dESCO is a cloud-based Field Service Management solution for home service contractors in fields including HVAC, plumbing, electrical and more. The solution allows companies to manage business operations remotely. The... Read more
Recent recommendations: 90 recommendations
ServiceTitan for HVAC, plumbing and electrical home service businesses is a cloud-based field management platform that offers scheduling, dispatch, invoicing, sales, and more. The platform offers marketing ROI and conversion tracking... Read more
Recent recommendations: 81 recommendations
Mobiwork MWS is a suite of field service solutions that features GPS tracking, inventory management, billing and invoicing, work order management, electronic forms, scheduling and dispatch and contact management. It offers cloud-based... Read more
Recent recommendations: 54 recommendations
ThermoGRID is a cloud-based, field service solution for small to midsize residential contractor companies. It offers an integrated suite of applications to help automate the day-to-day operations of the business. Before sending a... Read more
Recent recommendations: 42 recommendations
ServSuite by Service Pro is a cloud-based business management solution for pest control and lawn care companies. It features standard field service software capabilities, which includes contact management, GPS tracking and inventory... Read more
Recent recommendations: 29 recommendations
Service Cloud from SalesForce is a cloud-based customer service management solution that is designed to initiate customer service activities from anywhere. Built on the Salesforce1 Platform, Service Cloud works to centralize and optimize... Read more
Recent recommendations: 26 recommendations
PestPac, a WorkWave software, is a web-based field service management solution, offering unique, features to improve productivity, profitability, and customer satisfaction. PestPac is a scalable solution that can serve single technicians... Read more
Recent recommendations: 18 recommendations
360e is a cloud-based field service software solution designed by contractors for contracting businesses. It’s a fit for contractors in construction, electrical, property management, and a variety of other industries. Additionally,... Read more
Recent recommendations: 11 recommendations
MSI Data’s Service Pro is a cloud-based field service management solution for field service businesses in a variety of verticals including manufacturing, construction, telecommunications, transportation and distribution. The platform... Read more
Recent recommendations: 11 recommendations
BiznusSoft Field Service is a cloud-based solution designed to help businesses manage and control their operational cycle. Key features include account management, quotation and contract management, work order management, scheduling... Read more
Recent recommendations: 10 recommendations
Dataforma Roofing Software was originally designed for roofing contractors, but it is now utilized by other construction trades, including electrical, plumbing and HVAC. It is a web-based business management system that helps contractors... Read more
Recent recommendations: 7 recommendations
ServMan by Cube Six is an on-premise enterprise management and accounting solution designed for businesses in the field service industry. ServMan has been used by industries including electrical, plumbing, Construction, IT Services... Read more
Recent recommendations: 7 recommendations
Wintac is an on-premise business management solution that caters to field service, installation and service contracting organizations. The key features of the solution include work order management, customer relationship management... Read more
Recent recommendations: 6 recommendations
Launch27 is a cloud-based online booking solution suitable for service businesses of all sizes. Key features include customizable online booking forms, availability calendars, appointment notifications and online fee payment. Launch27... Read more
Recent recommendations: 5 recommendations
Trimble PULSE is a modular, cloud-based Field Service solution for midsize to large companies in a variety of industries worldwide. It’s suited for a service companies that specialize in anything from plumbing to property maintenance,... Read more
Recent recommendations: 4 recommendations
The mobile workforce wave is peaking, and by 2020, more than 105 million Americans will use mobile devices for work. Since most employees already have a smartphone, organizations are wise to allow workers to use the tools they’re most comfortable and productive with.
This guide will help field service organizations learn how mobile apps can streamline their operations. We’ll cover:
A mobile field service app offers the functionality of a desktop-based system anywhere. It gives managers and technicians real-time information to make smarter decisions from the field.
Map view on the HouseCall Pro mobile app
Field service workers can retrieve, edit and close out work orders as they arrive, eliminating the time needed to drive between an office and a job site.
The benefits are also passed on to customers, as mobile apps can remind technicians to arrive within the appointment window, instead of leaving customers waiting. In addition, managers can view the location of each worker, then assign new work orders to the technician closest to the jobsite.
A mobile app eliminates the need for paperwork and streamlines work order management. Below are some key mobile app benefits and how they help:
Field service systems offer a variety of features, some of which help organizations take full advantage of mobile capabilities. Below are some key applications companies should evaluate before making a software investment:
|Job timers||Getting the job done within the appropriate time frame is important, and having data on exactly how long common tasks take is critical. Many field service systems with mobile functionality also include the ability to time each task by activating a timer when starting. Over time, managers can gather data about common jobs to avoid bottlenecks.|
|Inventory management||For industries that use an inventory of parts to repair machines or other materials, such as contractors, computer repair personnel, painters or cleaners, having inventory counts on hand makes management simpler. Many systems can display materials needed directly on work orders; technicians can change inventory numbers in the app, so counts are updated in real-time.|
|Mobile checkout or invoicing||Get paid immediately after the task is done. Most apps include an invoicing feature users can edit on the fly then email directly to the customer. Some systems offer the ability to accept signatures or payment on the spot.|
|Reporting||As workers travel from job to job, mobile apps can collect information about routes, labor hours, parts used and more. Managers can generate reports on data such as revenue, which employees are taking too long to complete common tasks or which parts are used most often. The more data you collect and analyze, the more easily you can identify areas for improvement.|
|Integrations with accounting systems||You may not want to completely switch how you track costs and revenues, so some systems offer integrations with popular accounting platforms such as Sage or QuickBooks. Most systems at least allow you to import accounting information to keep all important data in one place.|
Software Advice regularly interacts with field service software buyers looking to automate their processes. We’ve analyzed these interactions to find out which features buyers are seeking, and we’ve found that about a quarter of buyers require mobile access.
Furthermore, the top reason field service professionals are looking for new software is to increase organization and efficiency; a work order app deployed to all field workers can deliver time savings and increase the number of completed tasks.
To learn more about software buyer preferences, read the full report.
The field service industry, like many others, is changing rapidly with new technology. Here are some trends worth keeping in mind when searching for field service solutions:
The internet of things impacts field service. The internet of things (IoT)—the evolving connectivity of everyday objects to the network to send and receive data—has wide-reaching implications for nearly every industry. For field service, this approach is likely to become an industry best practice. The first step is implementing mobile strategies for technicians, so they can relay information back to the office in real time.
Rugged devices grow in demand. With this increased focus on mobility in field service, rugged mobile devices are in higher demand. Field service managers may only need “business-rugged” devices that are designed for frequent travel. But organizations may need semi- or fully-rugged devices to protect smartphones and tablets from mud, rain, corrosion or falls that may occur in more hazardous working conditions.