Pocomos Software Software

4.61 / 5 (31)

About Pocomos Software


Pocomos is a cloud-based field service solution that caters to businesses in the pest control industry. Key features include customer management, scheduling, routing applications and more.

Pocomos helps field workers can create contracts in the field, take payments on their mobile devices and fill out work orders. Users can also create calendars that include different jobs and route, as well as metrics such as scheduled lunch breaks and doctors appointments.

Users can generate reports to monitor progress across their entire company. They also have access to a customer database, where they can build customer profiles that include location, service history and billing information.

With Pocomos’ routing tool, users can see a visual map of all their field workers and their routes between jobs. For each route, the map shows how long the route will take to complete and how much revenue will be generated by the jobs on the route.

Pocomos is priced on a per user per month basis and includes support via phone and email.



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Supported Operating System(s):

Web browser (OS agnostic)

31 Reviews of Pocomos Software

Average User Ratings

Overall

4.61 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(25)

4 stars

(3)

3 stars

(1)

2 stars

(1)

1 stars

(1)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 31 reviews

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April 2019

Marie from Dustin Pest Control

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

User Friendly!!

Overall, it is just a wonderful program that is easy to learn and figure out! Not many programs are like that!

Pros

I love how easy it is to route jobs with this software! We've actually tried other softwares, and none are as user friendly as Pocomos. Customers can log on to their own portal and pay their bills! Our customers love that! I even like that it has a texting program to give our customers a heads up for their next services. Ultimately it is quick, easy and even FUN to use this program in order to cater to all of our customers' needs!

Cons

I really wish there was a way to have automated calls. I love the texting program, but It would be great if there was some sort of calling system. I also wish that we can see which technician serviced a property last on the View/Add section when we click on a customer's name. It shows what day it was last serviced, but I would love to see which tech was there last time too rather than having to click on their account and take the longer route.

April 2019

Michael from J and M Services

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

Dynamic Software

I have been using Pocomos for over 5 years, and it is clearly the best pest control software thus far.

Pros

Pocomos is a Dynamic software. As needs arise, they adjust the program. Also, the standard features are not add on modules like other software companies for pest control. I have tried all of the big ones. Have a question or issue, no problem. Chat with them right on all of the screens. They answer within 10 minutes while you continue to work! The reps are always so quick to answer. I have the same experience as everyone in the tech department.

Cons

I it's beginning, the androids did not work as well as Apple. Those early issues have long since been rectified.

December 2018

Katie from Stride Pest Control

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

4.0

December 2018

Pocomos have excellent customer service!

I have had several suggestions for their software development and they have listened to me and I always feel like my feedback is valuable.

Pros

I like the visual maps and visual routes. They are easy to understand. I also enjoy being able to make specific changes and templates designed for our customers and their needs.

Cons

If there is anything I don't like, I tell Pocomos and they fix it pretty quickly. I occasionally run into a small glitch after an update but I expect that after major updates. I expect them to be fixed as well, which they do.

It would be nice if we could see the emojis customers send us. I just assume they are all "thumbs up".

August 2016

Trent from Vertex Pest Control

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

August 2016

Great software for new company

We started a new company and checked out multiple software companies and liked the functionality of Pocomos the best. We have been using them for just over 7 months now and have had a few hiccups here and there but the customer support has always been quick to respond and fix the issue. Our customers love getting their invoices via email and we love the variety of ways to communicate with the customer.

Pros

We love the ease of use with this software. It hardly took any time at all to get used to the features. We love the remote completion option and the ability to send mass texts/emails to customers.

Cons

The Geo-coding seems to be off for a handful of customers which sends our techs on the wrong route. The address is correct when typed into google but not when pulled up through pocomos. The manual Geo-coding wasn't working either which was frustrating.

Response from Pocomos of Pocomos Software

Replied August 2016

Thanks for your review!

August 2016

Kyle from Pro Defense Pest Control

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2016

Great Software

We have been using Pocomos for about 2 years now. It has helped us expand how we run out business. We have been able to provide better Customer services, collect more payments and communicate better between techs and the office.

Pros

Ease of processing. Ability to communicate easily between techs and office. Accessability to run office from anywhere. Ease of access for sales reps

Cons

Honestly nothing stands out. If there ever is anything of concern they update the software to customize our concerns.

Response from Pocomos of Pocomos Software

Replied August 2016

Thanks Kyle for your review!

April 2019

Ethan from First Rate Aerate and Fertilization

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

Pocomos is Great!!!

CSR was the most helpful person I've ever worked with. He helped me get set up, use the software, and was always able to trouble shoot any issues I had. It was a great experience.

Pros

I loved that I was able to set up contracts directly in the software. So convenient. The routing features were really easy to use as well.

Cons

It has a very intuitive design but it's kind of boxy. Wasn't always the most attractive thing to look at.

January 2019

Gilesa from Chicago Pests LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

Amazing Software, and Support

Pros

I love the Pocomos software, it is very easy to use, and the staff there are so amazing and helpful. I plan on sticking with Pocomos for a very long time as the software has everything my company is looking for wrapped up into one program. If i run into any issues, reaching out to the staff there is easy, and they always solve my problems or answer any questions.

Cons

The only things I wish to see is a way to integrate Square reader into your system, the need for a mobile app (wish is actually in the process of happening now) and lastly, a scheduling portal where customers can schedule appointments themselves (via your website, or the online customer portal).

December 2018

Caleb from Crazy Ant Pest Control Inc,

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

December 2018

highly recommend

I have used them for almost 4 years and use this softwere everyday.

Pros

Great for a start-up because they give you your first 50 customers for free. it alows you to orginise your entire buisness from sales, collections, route, and on and on and on

Cons

It can be complicated because of all the different options. There can be a learning curve.

July 2018

William from NaturZone Pest Control

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2018

Easy, thorough and modern software at reasonable pricing

Ease of use, less expensive and easy to adapt to.

Pros

Can have as many users as needed, pricing is based on active customer base. Runs the same across all platforms. Modern and easy to adapt to.

Cons

There is really nothing I can think of, we have had a few items we wanted changed and they usually respond to our needs in a timely fashion

January 2019

Ryan from Spidexx

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

4.0

January 2019

User for 4 years

This is a great company. Good customer service, good product, and it has only gotten better over the years.

Pros

Easy to use, manipulate route work, or customer data. Paperless, time saving.

Cons

Sometimes updates can cause a glitch or issue during the workday. Maybe update testing should be more stringent?

January 2019

Emerald from Dustin Pest Contol

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

Great program

Great!! They are updating the program all of the time and continuing to help business grow.

Pros

Very user friendly and you don't have to wait a week to hear back from the staff if you have a question! Twenty minutes tops!

Cons

Need Automatic calling (but I heard it's in the works!!!)

July 2018

Mike from Insight Pest Solutions AZ

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

July 2018

I like the endless help from the support staff

Pros

I like that servicing and sales is incorporated in the same software and that the support team helps quickly

Cons

I HATE that I have to use their credit card software, it's expensive and communist that they force you to use bottom line payments.