Praxedo

RATING:

4.6

(41)

About Praxedo

Praxedo is a powerful, cloud-based Field Service Management software empowering service companies to increase productivity, streamline business processes and improve customer satisfaction. Customers choose Praxedo for its easy-to-use, highly configurable open web platform and mobile app that integrate seamlessly with third-party systems. More than 1,300 field service organizations and 60,000 users use Praxedo daily to optimize scheduling, digitize work orders and track field technicians' activities. Praxedo has been recognized by Gartner since 2016 as a pioneer in field service management software, underscoring its reputation as a reliable and innovative solution. Due to its scalability and unmatched implementation times, Praxedo has become one of the world's top 12 s...

Awards and Recognition

FrontRunner 2020
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Praxedo Pricing

START: $33 per user, per month; CLASSIC: $55 per user, per month; PREMIUM: $79 per user, per month; Plans available from 5 users per month.

Starting price: 

$39.00 per month

Free trial: 

Available

Free version: 

Not Available

Praxedo activity status

Praxedo Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Praxedo

1 - 5 of 39 Reviews

User Profile

Baptiste

Verified reviewer

Construction, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2019

Ease of use and ever more available teams

Thanks to Praxedo, we manage our projects from planning to invoicing, which saves a lot of time for our teams whether in the field or in the office.

PROS

+ a multi-device plateforme + setting up very simplified + using the different services that are always available + a highly customizable system to be closest to the reality on the ground

CONS

The implementation of exports can sometimes seem long, but once the handling is done, it is not so difficult. Nevertheless the Praxedo teams are always available to guide us and it is really appreciable. All structures of this size do not have the same reactivity.

Robert

Retail, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2019

Efficient and Reliable

Working in a profession (retail services) which is not a typical praxedo client profession, such as classical service technicians, we were very busy and occupied in finding field service cloud solutions. Many of what we found were very expensive and needed professional consulting assistance to be inplemented within our systems. Praxedo does not need further Software than your own computer browser and a normal Android or IOS device. You pay monthly per field service account, which is changeable within your service workers. So if one of your field service workers for instance is absent or ill you can simply switch his account to another which gives you all in all more flexability in use. Being forced to use paper in the past, we now have full realtime control of what happens outside of our office and thus our reaction time decreased greatly.

PROS

- Pay per field service account - No further Computer Software needed - Compatible with every Android or IOS Device - Straight and helpfull support -

CONS

- there is a bit more work neccesary in improving the map module and making it more intuitive.

Reason for choosing Praxedo

- Price - Appearance - Impressive demonstration of the Software

Martin

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed March 2018

Easy to use, to change/add individiual features

PROS

Design could be easily changed to our own requirements, users could be added, restrictions and rights sets quickly.

CONS

Could be a little bit more stable, although availabilty improved. Feedback customer service could be faster.

User Profile

Ali

Verified reviewer

51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2018

Flexible Power

Modern planification and report tool. Increased treatment capacity

PROS

Instantaneous acces of interventions reports. Natives notifications on technician PDA's. Easy optimization of the planning due to pre-planning and cartography. Powerful web services API to interfacing PRAXEDO to SAGE CRM and Business Management. Self made personalized reports. Personalized supply support and global activity reports.

CONS

Non-attendance of : reccurence billing, automatic advanced statistics personalisation of scripts based on the customer

User Profile

Michael

Verified reviewer

Facilities Services, 201-500 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2020

Digital transformation : the contribution of Praxedo

The automatic sending informations and reporting has reduced the number of incoming calls and emails. We save time.

PROS

The implementation of praxedo has allowed us to climb the big step between an organization based on paper et a digital organization. No more intervention unbilled because of the paper lost in the technician's car. No more photocopy of the customer order, it can be directly consulted by the technician from praxedo. And at last, but not least, so easy to plan several technicians with the smart scheduler and the map

CONS

The use of the article is quiet hard when the database is large.

Reasons for switching to Praxedo

The application was no longer updated