About ServiceBench

ServiceBench Business Management System is a field service management solution designed to connect service providers with their field agents and customers. It offers integrated modules for job intake and distribution management, service management, parts and claims management, reporting and analytics.

The job intake and scheduling module takes care of service requests received from customers, prioritize and assign requests based on resource availability, schedule service visits, notify customers and service reps about the service schedule and more. The mobile app for field reps helps them to track customer's location, note service updates, generate bills and get confirmation for service completion from their customers.

The service management module he...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

30 Reviews of ServiceBench

Average User Ratings

Overall

4.00 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

3.5

Ratings Snapshot

5 stars

(11)

11

4 stars

(14)

14

3 stars

(2)

2

2 stars

(0)

0

1 stars

(3)

3

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 30 results

August 2018

xena from Helix Corp

Company Size: 11-50 employees

Industry: Computer & Network Security

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2018

work robot

very efficient. Love using it

Pros

it is easy to use, user friendly . Above all no excess time to notify client of estimate or invoice. just click click click

Cons

not enough space on estimate for projects . meaning when doing a project report on an invoice/estimate only a few lines will print out . if you had more than four lines it don't get printed. would be nice to have more email options eg. customer, mfg, extended warranty etc, with a choice to have it all in one place so i can select who to send the email to . Maybe in the customer page choice of more than one email ( a drop down ) to add email addresses ? The reason i say this is because in our line of business we have to send estimates/invoices to different party ( customer, landlord, ext warranty, govt or insurance agents) in order to do this i have to remove the customer email put in the other email, send and then remove and replace . ( defeats the purpose of efficiency) so a few choice to put in those at the time of ticket creation will be awesome, when i have to send to other than the customer , hooray ...just click email drop-down , select who get it and click gone. And option to email the customer without using the choice of invoice or estimate. a button that say email customer . ( like ...hey your part is in, your appointment will be....send. LOL . A robot with the best rated for time and efficiency

August 2018

Joshua from Get In Home Services

Company Size: 2-10 employees

Industry: Consumer Electronics

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

August 2018

ServiceBench Review

Overall, ServiceBench is great. It's very helpful to track parts and claims and there is tons of detailed information available if you can find it or call ServiceBench help desk for assistance.

Pros

I like being able to see the history of past claims. Technician Job Assignment under the Jobs tab is very helpful for my company.

Cons

I'm not sure if this is an issue with the software or Asurion's vendors but the parts portal ordering system has been a nightmare. Techs have to expedite part orders almost every time, lots of parts are on backorder and ship times are very long. It would also be nice if ServiceBench had the ability to upload files/pictures as attachments that are larger then the current allotment.

April 2018

Kevin from Brian's appliance service

Company Size: 2-10 employees

Industry: Consumer Electronics

Time Used: More than 2 years

Review Source


Ease-of-use

5.0

Customer support

3.0

Functionality

4.0

April 2018

Very good

Great program

Pros

Like the app for the phone can add pictures very easy and the desk top works very good like the home menu for that day so you know what is book so you don't miss any calls

Cons

When your dispatch disappears you got to go out and come back in and I wish for the phone number was broken up it is hard to read 5197652334 (519)765-2334 format is easier to read

October 2019

Crystal from ASPCA/ I Fix Your i

Company Size: 51-200 employees

Industry: Public Safety

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

3.0

Functionality

5.0

October 2019

Service Bench Review

Great experience love this program definitely helps manage at the tech repairs and invoicing purposes

Pros

The ability to Communicate with staff members and documents detailed information regarding repairs

Cons

The section to enter in the invoicing needs to be a bit bigger in order to add more info.

April 2018

Matt from Asurion

Company Size: 10,000+ employees

Time Used: More than 2 years

Review Source


Ease-of-use

3.0

Functionality

3.0

April 2018

Functionality can be improved

Need to select what kind of jobs can be performed, such as doing sealed systems. We get calls for these, but there is nothing to say that we can or can't do them.

Pros

Cloud based, free to users. Dispatch and claims are in one area. Availability and zip codes can be setup.

Cons

Too much information on the dispatch page that doesn't apply to me. Sometimes I find open jobs in the Search Inbox function rather than just under the Jobs tab. This makes it difficult to keep track of open jobs. Making changes to my profile should all be under section, such as Admin. There are also multiple places to add email addresses. If I need to make changes to zones or availability, it is difficult to find the steps to get to where I need to go. The Visual Service Job Configuration allows me to add or remove zips, however, the administrators don't get the requests to approve or decline these so we have to go to Coverage Change Request to make that request. It's an additional step.