ServSuite Software

4.36 / 5 (99)

Our advisors have recommended this product 29 times in the last 30 days

About ServSuite


ServSuite by Service Pro is a cloud-based business management solution for pest control and lawn care companies. It features standard field service software capabilities, which includes contact management, GPS tracking and inventory management capabilities. ServSuite also offers additional add-on modules.

This solution features mobile applications for service businesses. Through these applications, users can adjust and synchronize technician schedules, manage new services and appointments and send emails to their customers. Other mobile capabilities include viewing service and estimates data history and managing customer account information.

ServSuite also offers a marketing program that enables users to compile specific customer lists of clients within the desired criteria. Service businesses can then set up campaign emails and call or email these customers.

The solution caters to small business field service companies. It is priced per user per month. Mobile apps support Apple iOS and Google Android devices.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

99 Reviews of ServSuite

Average User Ratings

Overall

4.36 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(52)

4 stars

(33)

3 stars

(12)

2 stars

(2)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 99 reviews

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April 2018

Deborah from Macy's Termite & Pest Control dba: Good News Pest Solutions

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

April 2018

I believe ServSuite's is excellent with our Team5 technical team support.

Pros

Vast capabilities and generally ease of use. We have a great tech team referred to as, Team5. We are assigned Team5 and work with them whenever we have issues with the software, technical info needed or general questions where to find a report, etc. Team5 have excellent follow through and communication with us. Sometimes issues have to sent to programming and they are vigilant to get back with us along the way till resolution. They are friendly and helpful.

Cons

Since the software has a vast ability, we aren't always up to speed on what would help us the most. I just came across an issue and part of the correction was to run a report monthly. We could have saved quite a bit of money if we would have been aware to process this report monthly for a few years now. I am disappointed that we thought the one step we were processing was all we needed to do, but that was not the case. That step does not communicate the final result and a report still needs to be done to handle the final communication piece. Again, that final step caused us to be over charged for a few years. They are working on a solution so when that one step is processed it is final, but not there yet and that does not help the past overcharges to us. We have been with ServSuite for over 13 years.

March 2019

Bambi from Gateway Pest Control

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2019

Gateway Pest Control

Outstanding customer support especially to new users as myself. Patience is one of the key factors in talking to support that I have noticed. Response is prompt and they are consistently keeping you in the loop when your problem cannot be solved right away. I would like to give a big thanks to CSR for all her help and support in addressing a newcomers concerns and lack of knowledge using this software. For someone who was not trained and thrown into this position as office manager, she was vital as well as, Team 1 in helping me navigate and work through my difficulties. Thanks ServSuite! We continue to look forward in growing with you. Keep up the good work!

Pros

We have been using ServiSuite for approximately 2 years. We are a small family owned pest control company with advanced growth each year. Since coming on board with ServSuite it has enhanced communication, scheduling, reporting and organization for our business and customers. Honestly, there are too many positive features to mention in what this company has to offer. If they do not have a feature that is one size fits all they will improvise and compromise to make the system work for you if possible.

Cons

I cannot comment on what I like least about this software. I am not well versed enough to make such a comment. It has only helped our company.

December 2016

Sharon from Virginia Green Lawn Care

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2016

Virginia Green Lawn Care

We have really challenged ServSuite to build/code new changes to be more tailored to our needs. Everyone we have worked with has really gone above and beyond in their efforts and we look forward to the final product. My reps have been very responsive to our needs. Thank you.

Pros

the software has come a long way over the last few years. we are new to using a lockbox and this feature has really streamlined our a/r. we are also getting ready to implement tablets for production and sales

Cons

the redundancies in the mouse clicks, for example: to print, we have click 3-4 times before something will actually print, to change job instructions you have to erase all the boxes one at a time, change the primary note and then apply to all future services and click one at a time to change current services (there should be one button to apply notes to all services), there are more examples but I have only listed 2. I wish financial holds were automatic based on criteria you would set up, instead of pulling a list and putting accounts on hold, the software should automatically do it.

December 2016

Milton from New Garden Select

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2016

Best Overall Service and Routing Software

Servsuite is excellent software in my opinion. They are constantly updating the capabilities to keep up with the available technology. They provide a full range of services, On-demand training opportunities, and a well-trained support staff. They have responded quickly to the issues we have had, provided follow-up for the progress of the solution, and completed the fix in the time required to keep our company running smoothly. I especially like that our company is assigned a team of support personnel, so there is always somebody available who understands our particular business, jump on a Turbo Meeting and help me solve any question I may have. When I have offered constructive feedback they have responded quickly and made the changes as necessary. Each Year they offer a Training Conference called ServSuite University in a popular city and bring with them the best that they have to offer. It's a great opportunity to have all their specialists in one place. As well as put faces to the names.

December 2016

Dan from CVA Exterminators, Inc.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

December 2016

Does everything.

We were looking for a unified software platform to run our pest company. We were using multiple software programs for scheduling, accounting and two programs to run our general pest and termite business. We were able to eliminate most of those programs with ServSuite. Additionally, we added a mobile capability for our techs to eliminate some processing tasks. The software platform is robust, has many features more than we currently, but plan to learn how to use it to its full.

Pros

Extensive features.

Cons

Service tickets tend to disappear when sent to programming. I am sure it is because some requests are features they are planning to release in later versions but, that is a hopeful guess on my part. It would be nice to get feedback on what is going on.

December 2016

Erika from Pest Czar

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2016

Not changing our software anytime soon

ServSuite is definitely an established company that values their customers. We decided a while ago we wanted the best customer service software no matter how much it costs because it is extremely important to our business. ServSuite definitely has a lot to offer and keeps our office and tech operations running as smoothly as possible. There are occasional glitches, but overall the benefits of using the software outweigh any downsides. The support team is very helpful and professional. I just wish with my plan I didn't have to pay for customer support. There are so many functions on the software, we believe we are not taking full advantage of everything it can do. We plan to attend ServSuite University to make sure we know everything we want to know.

Pros

Pretty easy to set up new customers and manage them from their customer account page

Cons

Sometimes with convenience billing, the amount charged is not applied to the invoices. Techs experience glitches sometimes when leads are rescheduled. Too many reporting options might be better to just be able to choose the fields you want a report about.

October 2018

Amber from Fox Pest Control

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

1 of 5

Customer support

4 of 5

Functionality

1 of 5

October 2018

Complicated and Faulty

Very frustrating. Luckly our direct customer service contact is a genius! Calling in to their normal customer service line is always a waste of time and I find I generally know more about their software than they do. Automatic doesn't exist for ServSuite, if you want something "automatic" to happen in this software, someone has to push a button.

Pros

It keeps track of our customers and their program and payment information. ServSuite Mobile is easier to complete services on than doing it via paper. It stores which chemicals were used and can print them on the work orders that get sent to customers (very handy when we get audited by the state).

Cons

Where to start... Everything about ServSuite is buggy. For instance, if you don't put the address in perfectly, it won't show up in any searches. If you don't click the right buttons in just the right order, you won't get the results you're looking for (or the same results you got the time before). We are constantly sending in issues to our direct customer service contact and they have to look into them and fix them on the back end or send them in for programming to be resolved. Their marketing module doesn't work. Their forms (templates for emails, letters, etc.) are so complicated, clunky, and archaic that we don't even want to use them. Everything is so intertwined with everything else that if they do an update to fix something, it kicks something else out of functionality. We get by, but "Well, it's ServSuite..." is the constant joke in the office when we don't have an explanation for something random that happened. We shouldn't have to find alternate ways to get around something that we pay for in order to run our business, but that's become a daily task for us.

Response from ServicePro of Service Pro

Replied November 2018

Hi Amber, Thank you for bringing the issues that you have experienced to our attention. A customer care representative has been in touch to help resolve these and will continue working alongside your team to ensure ServSuite meets your business needs. We apologize for any inconvenience caused. All the best, the ServicePro Team.

September 2018

Dawn from Omega Animal Removal, Inc.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2018

Comprehensive Software for the Pest Control Business

I really, really do like ServSuite and am glad our company has made the change. We are getting a good oversight of our employee's daily schedules and completed activities throughout all of management and not just an immediate supervisor. It is beginning to pay off and I am confident that we will see a good return on our investment.

Pros

The extensive training and expertise with setting up the different areas of the program correctly. I know from past experience, that learning how to adapt the software to meet your business' individual needs is critical, and with such an extensive list of set up options, the training is invaluable. The field technicians and sales managers also love how easy the mobile app is to learn and use.

Cons

I have chosen to use the line item proposal with required questionnaire responses, but this has lead to an error that I reported a few weeks ago and it is still happening every time. Also, the error when editing the account information hasn't been resolved either and that was reported over a month ago. I know it takes time to resolve issues, but I feel that the program should work as promised and bug fixes should be TOP priority since it is not a customer created issue. The report portion is very limited in the fields to be chosen and the filters available, I would definitely like a more flexible reporting module.

March 2019

Rachele from Connor's an Ehrlich Company

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2019

ServSuite ROCKS!

ServSuite is the best by leaps and bounds. The capabilities and features of this software have come so far. The entire team, including support always responds promptly. I HIGHLY RECOMMEND SERVSUITE TO EVERYONE!

Pros

I love the constant improvements and updates to ensure the platform is running effectively and continuously getting better. They also keep you informed of all changes via the "What's new tab."

Cons

I have been using ServSuite for over 10 years. Seems like lately there have been more performance issues dealing with the server which halts our business. Generally we have been swapped to a different server while the issues are worked out which helps.

May 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

May 2018

Good software that is constantly improving

It creates invoices, takes signatures, and shows products used.

Pros

IT team is easy to reach and can usually talk with the same couple of people within a team. Software does what we need and keeps compliance.

Cons

We need help utilizing the software. Scheduling, invoicing, seasonal reminders, etc. We are using this as a very basic means and it appears there are more functions that we are just not aware of how to use. Training online is a drawn out and is a quiz template which takes forever to pinpoint what you are wanting to learn.

September 2018

Margaret from Pure Defense Pest Solutions

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

4 of 5

Functionality

3 of 5

September 2018

ACCOUNTS RECEIVABLE

OVERALL MY EX EXPERIENCES HAVE BEEN BEEN ABOUT A 7 OUT OF 10. THE REASON FOR THIS IS AN ERROR THAT COST THE COMPANY THOUSANDS OF $ OVER THE LAST SEVERAL YEARS. THE EXTRA CREDIT CARDS THAT ARE STORED AND THAT WE ARE BEING CHARGED FOR STORING ON THE VATIV SITE. WHEN POINT OF ACCESS DELETES A CARD THE CARD SHOULD THEN BE REQUESTED TO BE DELETED BY SERVSUITE TO VANTIV. THIS WAS NOT DONE AND WE WERE BEING CHARGED FOR YEARS.

Pros

THAT IT WORKS WITH THE PROCESSING COMPANY AND UPDATES CUSTOMER ACCOUNTS.

Cons

COMMUNICATION BETWEEN WHAT SOFTWARE DOES AND WHAT PDPS CAN UTILIZE.

April 2018

Carol from Speed Exterminating Co.

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

April 2018

Frank answered my questions quickly and provided assistance with ease in understanding

At the time of purchase we were not using an online software.

Pros

Has many options to choose from. Wide variety of reports. Easy to understand and easy to show new employee how to use. I really like the videos showing how to use the different aspects of the software.

Cons

At one time the calculations were off because the software rounded everything up when taxed now there is extra pennies due that are unable to be paid or credited. Have brought this to their attention still not fixed.

December 2016

Stephanie from Killum Pest Control

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

5 of 5

December 2016

LOVE SERVSUITE

We have been using the software for a little over two years. I absolutely love it. There have been some challenges along the way but it has been a nice experience overall.

Pros

It's easy to use, easy to understand after you get used to it, it's very simple

Cons

It can be slow at times but usually doesn't last long. There are so many reports but in some situations, I can't find a report I need. One would think with the amount of reports that are offered there would be one to fit my needs

March 2019

Andrew from A Bug’s Life Pest Mgmt

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

March 2019

ServSuite - we recommend it.

Customer Service is eager to help

Pros

The software was familiar considering we used it with a prior company that we were employed with, it is easy to use and as they add functionality it is more and more in line with what we want in our day to day use.

Cons

The Software updates are likely to cause issues, and the fact that it doesn’t work seamlessly with Apple Safari, need to use a third party browser such as Puffin.

December 2016

Ashley from AAA Exterminating, Inc.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2016

Overall Satisfied

Our experience with ServSuite has been overall positive. Our biggest complaint is that we access the program through the internet and find that it can take excessive times to load certain things within the program. The system often seems bogged down and slow loading, especially so within the scheduler. Appointments are easily accidentally grabbed and moved to a different time/date. Typing notes within the scheduler can at times be very delayed. I only find these things to be an issue within the ServSuite program and not any other internet use.

December 2016

Rachel from Oklahoma Termite Specialist

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2016

Lots of Reports!

One of my favorite aspects of ServSuite, is the ample amount of of reports they offer. If you can't find one you need (which I doubt) you can create your own custom report. All of their reports can be exported to Word or Excel. I love it!

Pros

Ease of use

Cons

I wish the invoice creator was more up to date

December 2016

Julie from PEST, Inc.

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2016

Servsuite is great!

We especially appreciate the support team - it blows our previous provider out of the water! Whenever I have a question or an issue, I get the help we need from kind & caring people. Thank you Servsuite for hiring great folks!

Pros

Tech support

Cons

Limitations in functionality, however, we usually find a work around solution.

April 2018

J Andrew from A Bug's Life Pest Management Inc

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

April 2018

Good Platform, but a little cumbersome in creating forms and documents

Pros

Familiar with it, adding clients is simple, like the new feature of being able to add photos and documents to the server, but it needs to be expanded so that photo files are not restricted.

Cons

Setting up forms, adding inventory, trying to find various places within the system to add notes for statements, additional cost to have a payment portal.

April 2018

Jerika from Zuckerman's Pest Management

Company Size: 2-10 employees

Review Source


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

April 2018

Elaborate fully functioning database, but missing many key features

Loved it overall, it's intense to set up and intense to maintain but gives so much valuable data for maintaining your business and running efficient routes

Pros

Excellent extended reporting, program building ability, payment plans, auto processing, emails and notifications

Cons

lacks some scheduling functions like customer confirmations, geographical scheduling for customers etc

April 2018

Kathy from Horizon Pest Control

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

3 of 5

April 2018

Great Company

Great client Service info and reports to tun the Co. Paperless form the mobile app

Pros

Like the different modules that interface with each other and the mobile technology. I l like the people and th support they give

Cons

The fact that almost every week at least 3 things don't work that used to. Time spent on fixing.
Better help implementing new features