The logic of the program does allow enough flexibility to accommodate the requirements of the retail florist delivery business. 2. New drivers become proficient with the app rather quickly.

1. As a delivery business we need to have the message function expanded. The receiver of the message needs to be able to respond back to the sender of the message. 2. The Trip needs to provide 2 utility fields that the user can assign a field type and name to. In our case this would allow us to reduce the number of forms we use from 2 to 1.

This really is a simple program to use in terms of setting up and customizing jobs and report. It's also a great tool for locating my techs while they are in the field and helping them manage their time while on a job site. It's also a great way to keep my service techs and our service calendar in sync ensuring a high level of customer service. Our customers love the reports and the information we provide.

The 2 most frustrating things with this software are the inability to make a customer inactive, and the lack of a place to make notes like gate codes. Currently, your only options are to delete a customer, which means you lose all of their history as well and for gate codes or special instructions, we have to either type them in at each service call (which is weekly) or note it somewhere in the address line 2 section.

Simplicity when it works. Ability to go back and review data from various points in time is also great. Utilizing info gathered to support reviews for employees.

Policing your workers seems like it could be done better with the app itself. The loss or understandable my of how info may not have come across is a time waste.

Having your schedule right at your figure tips. not worrying about loosing a paper schedule. Having proff of your work you've performed.

I like that I go in in the morning and can load everyone's schedules very fast. I like that I have prof of my walks witch are easy to e-mail to supervisors. I like that it is very easy to move jobs around to different employees.

I don't like how long it takes to log into street smart it can sometimes hold up your day. I wish I know more about the options, "ie: messages, forms, ect" and it would be great if I could figure out how to translate into Spanish for most of my crew.

Easy to use and figure out, even with the "non-ergonomic" style of using some of the features. Implement performance increases and make things not as rigid and it will be a winning system.

- Keeps everything in one place -easy to access files -Navigation is simple

-Accessing files for DOWNLOAD is cumbersome and seems to be dependent on how many users are on it in the office -Selecting date ranges gives too many warnings about what the date range can be (i.e. you change date A it warns you DATE RANGE CANNOT exceed X before you finish changing date B) It is mildly frustrating to very frustrating when you need to review certain dates. -Saving .pdfs generated form street smart can take a very long time; a 30mb file should not take 3 minutes to download with gigabit internet speeds. This has something to do with base server speed but it is still astounding how lond it takes at times to download such a small file. Perhaps look into improving performance of the cloud application to/from the end user? - search function is lacking: example is If I want to look up apartment/task X I should be able to type it in simply as whatever keyword I'm looking for and not the specific task number. -General performance enhancements would be greatly appreciated

It's a great set up for tracking deliveries.

I like the easiness of tracking deliveries and it's map set up to watch where my driver is going. We use this daily and it helps us keep in touch with our customers, so we can make sure we deliver on time.

It needs easier search functions. We've had issues finding completed jobs. I've noticed on the job map view, it doesn't show deliveries, when I know we sent out deliveries that day to certain locations.

Navigation to job is nice. Schedule is also good. Nice to see layout of jobs. It works well with everything we used it for.

App not updating all the time. It looses connection a lot. Sometimes the navigation goes off. Main issue is when the app gets Frozen and does not update the next job on list.

We are able to give transparency to our clients with before and after photos of all of our jobs. My overall experience has been very pleasant.

I'm able to load jobs to a cellular device and monitor my teams movements through out the day. I like being able to create new jobs and forms that best suit my companies growing needs. I love being able to run reports on those jobs as well. It's great with data keeping.

It crashes a lot on mobile devices. It. removes certain imputed data on Created job actions such as finishing a job. Or it completely doesn't let my team finish a job type it will close out the job without anything been done with that job.

I'M ABLE TO PULL UP THE INFO I'M LOOKING FOR AT A DROP OF A HAT. VERY EASY ACCESS. I FEEL EVERYONE AT SOME POINT OR ANOTHER SHOULD USE THIS SOFTWARE BUT ITS NOT FOR EVERYONE.

WHAT I LIKE LEASE ABOUT THIS IS IF YOU DON'T KNOW WHAT YOU'RE DOING WITHIN THE SOFTWARE IT COULD BE VERY DIFFICULT IT DOES REQUIRE MINIMAL TRAINING JUST SO YOU CAN NAVIGATE THROUGH.

The software allows me to look at data as it is being entered. The ease of sorting and filtering in the software is a plus.

When opening individual documents on a page of many the software does not change color, stay on the stop you are looking at etc making it very difficult to print information when you need it one form at a time.

We are able to track District Managers

This helps to track District Managers. Easy to read and really helps to track what our employees are doing.

Complicated to edit or delete accidental punches or mess ups.

POD

A good dependable system to acknowledge deliveries and have proof of delivery already in the system when delivery is completed.

Sometimes navigation is not correct Sometimes it takes too long for proof of delivery to show up in the system. We even have to put information in manually when driver returns.

Live track of guards and their where abouts, Breadcrumb capability.

Track somewhat efficiently. Allowed our guards to check in hourly to follow protocol. dispatchers were able to pull back data history and view live time reports

GPS drift. Caused text messages to be sent to the phone... sending around 700 in a day which would cause problems with the phone.

The amount of information that you can put in to be able to get in return to keep up with. Everything is accurate. I love using it.

Being able to track all my visits with information on the spot when it happens so I don't have to remember how the visit went. I can also look at maps if I need to remember.

ease of use in general. Also when I go do the monthly reports of my field work everything is easy to find and I'm able to make useful reports to give to my management

I can't go back to correct errors in the tablet once I'm passed certain point like entered data that I might have done mistakenly. I think if we can go back to the office and in some way be able to make some correction that couldn't be done on the tablet it would be great

Overall, StreetSmart is a great tool.

I like how StreetSmart provides current statuses for all jobs throughout the day. Very convenient!

The application shuts down daily on me, and I have to login again each time.

Good reporting, easy to gather information from the forms

Difficult to use, forms are clunky when in the field. Hard to go back in the form when in the app

The ability to push our services out directly from our CRS system to our drivers’ devices.

We really don’t have any negatives. It does what we need it to do.

Great

The app is easy to use. It is easy to use for some of our not so techy employees

Some of it capabilities. Some of the things I am able to see.

My overall experience with StreetSmart has been great.

That we are able to track the workers. .

That the collectors can not save the event form as a draft when it done through an event. Also when creating a job, once it is created I can not place two workers under the job anymore once the job is created.

has been favorable, for what we have been able to utilize we have liked the program

ease of day to day tracking, close to realtime location and stop logging. This allows us to plan our next moves for our drivers

clunky route planning, it is difficult to plan a route unless you already know it. Entering individual stops (we have 60+ per driver a day) then making an efficient route is time consuming. No live traffic updates

I love the entire set up of your software

There is nothing that I dislike about the software

Ease of use. Mostly used in our organization to track drivers. Very easy for a non-tech oriented person to operate on a tablet.

The need to restart and refresh rather than automatically staying refreshed.

It's easy for me to do payroll and to track my employees

It's easy to use and for me to track my employees

Seems to log out alot. And at times doesn't track miles.

It's easy to function and receive information

The application sometimes shut down by itself, but it is not a huge issue.