Successware
About Successware
Awards and Recognition
Successware Pricing
Please contact Successware directly for pricing information.
Starting price:
$190.00 per month
Free trial:
Not Available
Free version:
Not Available
Most Helpful Reviews for Successware
1 - 5 of 78 Reviews
Shelly
Consumer Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed August 2019
SW21
Love it, bu it does a lot and maybe too much which can make it difficult to use all the reports it has.
PROSIt’s integrated with other softwares and one software for account and dispatch
CONSIt doesn’t have a remote software so techs can use it in the field. We need to game another software software so techs can use in the field.
Reason for choosing Successware
One software vs having two softwares for dispatch and accounting
Reasons for switching to Successware
To have one software for accounting and dispatch
Debbie
Architecture & Planning, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Buy It!!!
We can run reports on everything. We are able to follow jobs, estimates and so on.
PROSEverything. It runs our business without any headaches. Beats the other by far. It is fun to use to.
CONSNothing. It did everything that I needed and more.
Reason for choosing Successware
It was the best of the best.
Reasons for switching to Successware
It did not have a dispatch program for our Technicians. Our Techs can bill from their phones with this program and so much more.
Anonymous
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed September 2018
Antiquated and clunky.
There are two points of failure, if Citrix goes down, I don't have access. If the Successware server goes down, I don't have access. We also pay Citrix and Successware to use the product. This system is terrible.
PROSIt has a lot of functionality, and some integrations with outside resources like text messaging.
CONSWhere to begin. The system is extremely antiquated. It appears to be designed for Windows 95, and that is not hyperbole. Due to an existing contract with our corporate hiearchy, we are required to login using Citrix. So instead of me using a web based or computer based APP, I have to log into Citrix, wait to connect, download the launcher, and login again. The whole system is based around hot keys, as the GUI is not intuitive at all. The hot keys do not represent modern computing standards. For instance if I press CTRL+P, that opens call progress, instead of print. Exporting any type information is almost impossible. To export a report, I have to print to PDF, copy and paste, and hope that reformatting doesn't take me hours.
David
Consumer Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2019
SuccessWare21 Helped us grow and grew with our business effortlessly
Without exception, the platform is solid. With 20 or so users supporting 44 employees both in the office and in the field, we're connected and seamlessly care for the client from phone call to field visit.
PROSRock-solid stability, zero failures of any kind in 16 years. It also handles our AR/AP with ease. Good reporting and data access. One entry point for client data that is shared across entire company from client inbound calls, invoicing and marketing. Plus, inventory, dispatch and CSR use, it's super proficient and easy to use. We started at $2m in 2003 and now at $10m, Successware is right there with us.
CONSUnable to save reports as templates to run the same each time. Field interface somewhat limited.
Reason for choosing Successware
After evaluating several offerings, SW21 was the only one that could run the company, each department and industry from one program. Accounting, customer service and dispatch are flawless. Others considered recently are more skewed to how the software "looks" rather than a true enterprise solution. Successware21 is still the leader in functionality and actually makes running a complex business easier. Data access is key.
Reasons for switching to Successware
Prior product was only really for dispatching. We needed a suite of products like SW21 to manage our growing business. SW21 training and implementation teams made it easy. Ongoing support is the best in the industry. SuccessWare21 has worked across all MS Windows updates and workstation upgrades.
Gillian
Consumer Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
SW21 One Hour & Ben Franklin Mt Airy MD
We have been with SW21 for 19 years and have been extremely pleased with the software performance and capabilities. As technology has developed SW21 has continued to maintain the software on a state of the art platform and continues improving and enhancing the ease of use and its capabilities.
PROSSW21 covers our accounting and dispatching needs for our both residential service companies. Support is just a phone call away with the capability for them to log into my system to help solve any issues. Usually these issues are tasks that I don't perform very often or we have made a mistake that needs to be corrected and we are at loss how to correct. SW21 is a true accounting system, nothing like some competitors that allow modifications to $ after the fact. Extremely pleased with our decision from 2000, yes we have been with SW21 for 19 years!
CONSAs a franchise owner we have a daily managers report that needs to be generated and information inputed into a corporate website. We have to run numerous reports to generate the information and then key in the information into a separate website. I would like this to be automated, at least one report to generate in lieu of three to obtain the necessary information.
Reasons for switching to Successware
When our business grew to a certain level Peachtree software was unable to handle the number of client information we needed to maintain. Peachtree also had no dispatching capability.
Vendor Response
We do have KPI and DMR reporting available within the software. One of our representatives will reach out to you to go over them. Thank you for your input!
Replied August 2019