TrackTik

RATING:

4.2

(81)

About TrackTik

TrackTik is a cloud-based security workforce management solution that provides users with data and monitoring tools for field operations and back office tasks. Key features include guard tour, reporting and tracking and client portal. TrackTik’s live dashboard captures and displays operations in real time. This allows users to manage reports, view checkpoint scans and see incidents as they happen. Additionally, the dashboard provides users with information about the location of individual guards. For managing and recording guard locations while on the job, TrackTik provides users with a guard tour system that helps in real-time monitoring of guard shifts using GPS tracking. This helps users to generate guard summary which includes information about late, compl...
Dashboard

TrackTik Reviews

Overall Rating

4.2

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4

Functionality

4

Most Helpful Reviews for TrackTik

1 - 5 of 80 Reviews

Matthieu

Security and Investigations, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2018

Digital transformation for security services ? Not without TrackTik.

To be the best outsider on our market. Use better tools than the Bigs (G4S / SECURITAS / SERIS) Less backoffice jobs - More field jobs ! To be ultracompetitive on the market with a high level of quality

PROS

The most advanced security app and supervision plateform for security services. - Always envolving - Customization of the report (we keep our touch !) - Analytics is a big difference ! Easier to win contract when we prove that we handle every part of our business. - Mobile Patrol and Dispatch + is really connected to our needs !

CONS

- Not the best for European market (Euro, payroll, billing, contract, ...) - Missing commercial support (Custom and branded support) - LoneWorker need integration with monitoring center (local) - LoneWorker need ManDown solution to be compliant with our country (Belgium) and most country in Belgium - We need more incedent flexibility (multiples incident type on the same report)

Vendor Response

Thank you Matthieu for such great review. Client feedback is always appreciated and considered for future developments. We look forward to continuing our successful partnership!

Replied February 2018

Amanda

Security and Investigations, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2017

My experience has been great

From this software we experienced increased ability to document changes and maintain records for accounts.

PROS

I like the greater functionality that is offered compared to other competitors. The previous software that was used did not have the functionality associated with OT Management, Scheduling, the ability to record documents for sites and personnel, or some of the GPS features. The NFC tokens have also been a valuable add. One of the most significant improvements that this program has offered to our franchise network is the custom reporting features. This has been an excellent resource for our clients.

CONS

Some of the features and processes require many steps. There are opportunities to simplify things in a way that can reduce error and improve user experience. For example, to set up an account, it is time consuming and creates opportunity for error when the patrol run sheet must be assigned to the account under the Zone rather than in the scheduler.

Vendor Response

Hello Amanda, thank you for such great feedback! We want all our users to have the best experience possible using TrackTik. We continuously enhance our features and user experience throughout our updates and are confident we will continue to offer the best product possible. Cheers!

Replied November 2017

Paul

Public Safety, 51-200 employees

Used daily for less than 2 years

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

2

FUNCTIONALITY

3

Reviewed June 2017

A year to implement and troubleshoot

They have made great strives and have great potential but still have a way to go.

PROS

My rep is pretty good with walking me through issues and helping me to resolve. Other than that the app itself has pretty cool features and is easy to use.

CONS

One main selling point is that the system is extremely customizable. This sounds great on the sell, however, once you see how "customizable" it becomes a pain due to the fact that unless you pay for their implementation you have to figure out how to establish, implement, and operate on your own. You only get 5 hours of training, not enough! We were sold on an all encompassing solution to fit all types of security. Their system is not set up to allow more then one person to clock in on a single site at all. So if you're doing event security you either need to have an onsite license which means everyone has to line up at your office to clock in via the laptop or computer, or manually add them in later. We were also told that the scheduling software would have a way for us to track who has seen the schedule. What we weren't told was that its optional to acknowledge and when they do you have to hunt for their acknowledgment.

Vendor Response

Hi Paul, we are sorry you found the implementation to be too brief to cover every feature. As we always attempt to adapt implementation to each specific account, someone will reach out shortly to find out more about your experience and to assist you with any questions or further training you may require. We are always releasing new features and have an improved on-site kiosk mode to speed up clock-in/out for events where an admin is not present and users do not have a mobile device.

Replied June 2017

Ed

Security and Investigations, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2018

TrackTik is a great tool for all involved in the industry.

PROS

As a VP of Business Development, I discovered a great interest from my prospects to have a concise, friendly and robust included in their security program. On the field, we have observed the performance of our staff has dramatically improved. Once we provide the tools, they perform with great enthusiasm. TrackTik is a great tool for all involved in the industry. It minimizes the time by both the management of security force and client, and compiles the info and reports, and makes guards life easier.

CONS

The only con is that some Spanish speaking officers complain about the language on their device. It's good to have the app in multiple languages.

Vendor Response

Thank you Ed for the positive review, we always appreciate feedback and really enjoy receiving great comments like this. We look forward to continuing our successful partnership!

Replied February 2018

Jim

Security and Investigations, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed March 2018

Great security software, and has been a great tool to retain current customers.

PROS

I am constantly refining the system to be effective for our operations. The ease of use, reporting, and the accountability checks for the system are great. When researching products for our company, your product stood out for several reasons, and the product has exceeded our expectations.

CONS

There are bugs within the system that take time to get resolved. I recently had a login issue, that I spent time on trying to get resolved. I contacted Support, and it turned out to be a known issue that they were able to fix, but spending the time initially was a waste. I try not to contact support unless it is needed. We have a sister company that also uses the product, and i noticed items on their portal, that I do not have on ours. Currently I have a report issue that can take 4-6 weeks to fix.