VServiceManagement by Vertical Solutions Incorporated manages field service delivery for mid-sized and large companies. It features contact center, entitlements, knowledge, dispatch, scheduling, mobility, inventory and social collaboration.
VService Management offers integration with ERP systems for inventory, financials and service orders, which can provide reports to assess the impact of service actions on the business.
The solution also includes template library including price books for parts, labor and expenses, service billing and costing and options for periodic and remedial pricing, entitlements and SLA’s.
VService Management offers automated task dependencies and service templates, which helps users manage projects and estimates. Through the Business Process Management module, users can drag-and-drop to create workflow templates. Other features include decision guidance, scripting and online and offline mobility.
VService Management is compatible with mobile devices, including Android, iOS, Windows and other internet-connected smartphones and tablets. It can be deployed on-premise or in a SaaS format.