About WorkWave Service

WorkWave Service is a cloud-based field service solution. It offers mobile and desktop applications to connect field workers to the office to provide visibility into what’s happening in the field. The mobile applications allow field workers to time in and out of jobs from the field, view important job details and more.

WorkWave Service’s dashboard provides real-time, actionable information, especially when paired with the mobile application. A variety of scheduling features allow users to manage services, service packages, recurring jobs and one-time work orders.

The appointment calendar and dispatch board show revenue per route, along with any unscheduled jobs. Users can reschedule an entire route for inclement weather or sick days a...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

38 Reviews of WorkWave Service

Average User Ratings

Overall

3.45 / 5 stars

Ease-of-use

3.0

Value for money

3.0

Customer support

3.5

Functionality

3.0

Ratings Snapshot

5 stars

(17)

17

4 stars

(5)

5

3 stars

(4)

4

2 stars

(2)

2

1 stars

(10)

10

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 38 results

November 2019

Christopher from B & L Pools

Company Size: 11-50 employees

Industry: Construction

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2019

Powerful scheduling and invoicing software.

Pros

I like the flow within the program and the fact that it is web based eliminates a lot of downtime that you might experience from a local network program.

Cons

I would love to see POS functionality in a future update. To use this software in the retail store for cashing out products would be so great!

Reasons for Switching to WorkWave Service

The need to update our network was eliminated by the use of Workwave

Response from WorkWave

Replied January 2020

Hi Christopher - Thank you for the review! We are so glad you are finding success with our software, and we really appreciate the valuable feedback.

November 2019

Elyse from H2O SYSTEMS INC

Company Size: 11-50 employees

Industry: Construction

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2019

User Friendly Scheduling Database

The fact that the web based program integrates with my tech mobile app is amazing. We can close completed work orders for our revenue report in house and bill accordingly.

Pros

The ease of set up, Work Wave setup team migrated our database for us. They set up multiple sessions for training and was so helpful and professional in teaching us the working of this program. They even set up additional sessions of basic training when we lost the employee that was first trained on the system. H2O Systems is very grateful for the communication and recovery of lost knowledge due to an employee termination and new users inexperience with the program. We are looking forward to using the program to its fullest capabilities because going forward with new employees we have not implemented all of the software's capabilities. The great thing about Work Wave is that it can be used in any level a company can handle. Even with the limited capabilities we have now with our new employees, we have not missed any scheduling or invoicing. Thanks to Work Wave customer support our scheduling is still true to form.

Cons

The fact that we have 6500 customers and wanted to just integrate for this program 850 customers for one of our divisions. We have multiple divisions and multiple employees that have single division responsibilities. When we first came aboard, Work Wave migrated our total Quickbooks list. This created a nightmare for my single division employees. We had to manually enter the specific customers for that single division. It was easier this way than having the task of picking out of the giant list. After we completed this task the program was so much easier to navigate.

Reasons for Choosing WorkWave Service

Liked the features better and was more friendly to QuickBooks

Reasons for Switching to WorkWave Service

Q-Express is no longer supported, too old a program....

Response from WorkWave

Replied January 2020

Hi Elyse - Thank you for the review! We are so glad you are finding success with our software, and we really appreciate the valuable feedback.

February 2021

Jared from JaniServ

Company Size: 51-200 employees

Industry: Consumer Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

February 2021

Horrible customer service

Very disappointed with every customer interaction

Pros

It works if you have a team of people to operate

Cons

It’s horribly expensive and they never talk to you unless to charge you

Reasons for Choosing WorkWave Service

It came with a small business we purchased. Cannot get out of the contract

Reasons for Switching to WorkWave Service

Easy to use and a lot less expensive and they respond quickly and professionally

November 2020

Dave from Consumer Services

Company Size: 2-10 employees

Industry: Consumer Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

3.0

Functionality

2.0

November 2020

15 years of experience.

Frustrating.

Pros

I did the research, and then my wife's cleaning company bought Service CEO in 2005. CEO has since been bought by Workwave. The idea was to streamline scheduling and client contact for her cleaning business. Did a reasonable job at first but soon fell behind on the requirements.

Cons

Very difficult to get necessary tweaks done to the software, but overall reasonable service. Then CEO was bought by Workwave, and they are arrogant and uncooperative. Most recently, my wife was diagnosed with pancreatic cancer and very suddenly had to shut down her business as of September 10th. She's paid her monthly fee for September, but they're insisting that she pay a buyout to cancel her contract. They're a bit like dealing with a bureaucrat laiden government department.

Reasons for Choosing WorkWave Service

Moved to workwave from Service CEO when they bought Service CEO.

Response from WorkWave

Replied November 2020

Hi Dave, We sincerely appreciate your valuable feedback as we look to continually grow and improve our processes. Being able to meet our customers' needs is one of our top priorities and we are sorry that our solution and customer service did not satisfy your expectations.

November 2020

Spencer from Ace Gutter Inc.

Company Size: 11-50 employees

Industry: Construction

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

November 2020

Read the Reviews before you sign a contract.

We are so bogged down with this system. The word that our staff uses for the WWS system is it just feels clunky. Rather than making our life easy and more efficient we are feeling bogged down and spending more time. We expected a learning curve up front, but wow! All we have done is spend time and money on a software that is not fully developed. Shame on WWS for taking the investment of our time and money for their gain. This company should not be able to operate like this!

Pros

We used Service CEO for 9 years. We decided to make the switch to Work wave service when we were told CEO was being sunset product and not supported. We were told the transition would be smooth.

Cons

All of the migrated data that came over from CEO we have had to delete and re-enter. WWS and CEO are not compatible software systems. The software is only 2 years old and WWS staff often reminded us of that stating "WWS is still young and working through development." There is no front end sales system built out. The claim they are 6-8 months out before the front end is built out. Why did someone not interview us in the beginning asking what our needs are and tailor our training to our business? Why have we got to this point just to find out the system is not built to manage estimates? The part that is most upsetting is after wasting hours of our staff's time and money on the software they will not let me out of our contract, and we are still getting charged for a product we are not using.

Reasons for Switching to WorkWave Service

Our company used ServiceCEO for 9 years. Work wave told us CEO was not going to be supported in teh futre. We though that they would understand our software needs. After we made the switch we found Work wave employees are not familiar with ServiceCEO's features.

Response from WorkWave

Replied November 2020

Hi Spencer, We sincerely appreciate your valuable feedback as we look to continually grow and improve our processes. Being able to meet our customers' needs is one of our top priorities and we are sorry that our solution and customer service did not satisfy your expectations. We will be reviewing this issue with our team.