The Support & Verifications Teams are very friendly and work very closely together. I always get very quick and helpful responses from both teams whenever I need help or when I put in a request/query. Really love interacting with both the Teams. Very efficient and friendly services rendered and I'm very pleased with it.

The product is easy to use from my perspective - and the verification process is trustworthy and meets our organisation compliances. I like the recent added feature: the Status for pending 'Change Request' onboardings showing as 'Change Request Pending' as opposed to 'Onboarding Pending'. This actually helps me to identify quickly which ones are the new supplier onboardings as opposed to those that are just change request.

This is a feedback from our suppliers as I don't have access to the backend of the portal. They find that the portal is not too user-friendly and at times, they are not sure on how to navigate through the whole process of filling in the various sections of the onboarding form. May I suggest providing more "Help" tips in each section to assist those who are not so computer-savvy.

Experience was a positive one - the EFTsure staff were helpful and readily available when needed. We did struggle in understand the process EFTsure uses with their offshore staff as the EFTsure model did not ideally suit the suppliers we deal with. We are mainly paying trust money on behalf of clients and there are timing obligations on us to make sure payments are made - this affects our relationship with these suppliers. These suppliers are often large companies where staff within them with the authority to validate a bank account are not the people we deal with on a day to day basis. We had to make a few adjustments to the communication method and contacts but once this was worked through the whole validation process works well. We are happy that the large amounts of money being transferred are not landing in only verified bank accounts.

Everyone seems to be able to use this product with little to no problems

The manner in which the accounts are verified i this day and age of a lot of scammers - emails with links to verify the account details within the EFTsure data base made many suppliers jumpy. We had to redesign the introductory email and tightly control the communication with our suppliers.

Satisfactory.

Dashboard and the integrated symbols in our NAB banking.

Lengthy set up process, mostly due to: - inadequate instructions on how to extract supplier details from Xero - necessary involvement of our IT provider on the DKIM, etc (required a lot of to and fro between them and eftSure)

Fantastic!Eliminate the risk of paying to the wrong account.Eliminated the time we spent on phone calls and emails to verify a supplier's bank account.

The peace of mind knowing that the bank details have been verified and if there are any incorrect bank details in the system, it is flagged by EFTsure.

The parent's name along with the trading name of a supplier should be recognized by EFTsure so as not to get a red flag when doing the banking.That is because most organizations would enter the trading name when creating a new vendor in their database as the trading names are the ones that mostly appear on the tax invoice.

We are given that extra assurance that our payments are going to the correct bank account but also that the supplier details such as ABN, bank account name etc match our supplier system. With the increase in users of eftsure we are often finding now that new suppliers we are setting up are already certified in eftsure so there is no delay in waiting for the supplier to verify their details.

We have had a few suppliers refuse to participate because they dont understand the risks/scams occurring - is often a little time consuming explaining it.