Ekata Pro Insight

RATING:

4.8

(8)
Overview

About Ekata Pro Insight

Ekata’s Pro Insight is the only cloud-based, identity review solution that empowers manual review teams to assess identity risk, approve good transactions and investigate fraud faster and with greater confidence and accuracy, on a global scale. Suitable for fraud analysis teams across ecommerce, travel and hospitality, fintech, payment providers, financial services and more, Pro Insight is tailored to highlight the critical points of an identity. It does this by combining several data points together with merchant/in-house data and information to judge the fraud risk of a particular identity behind a transaction within a single, comprehensive view. Furthermore, manual review agents can access the full identity review results for any transaction directly from any platfor...
Ekata Pro Insight identity review

Ekata Pro Insight Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

5

Functionality

5

Most Helpful Reviews for Ekata Pro Insight

8 Reviews

User Profile

Derrick

Verified reviewer

Retail, 501-1,000 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2019

Product is amazing but its team at Ekata that shines even more

PROS

Ekata Pro Insight provides rich information for investigating fraud that is also available through their other products, such as Transaction and Identity Check API. Integration and testing of Ekata products in general is simple and straightforward.

CONS

Depending on the type of business, coverage of particular data fields can vary by international markets so strategies will need to evolve in terms of how the product is used.

Reason for choosing Ekata Pro Insight

I've been even more impressed by the level of support, turnaround and response times, and partnership the team has provided in my current and previous companies. They are truly leaders in what they do.

Anonymous

201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed August 2021

Enhanced and Efficient Customer Verification

PROS

The Ekata Deep Link Builder short cut is a feature that is highly valued among my team. The ease of deployment allows for quick and efficient manual review for our customers and their orders. The recently updated "Network Insights" function provides a more indepth look into the the customer's behavior and device traits, which are essential to my role.

CONS

Integration within my current daily tasks is efficient, but sometimes time consuming when I am needed to manually input the information into the Ekata blanks. I would like there to be a function that describes and provides a breakdown of the Risk Score provided as well.

Shanna

Security and Investigations, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

5

Reviewed July 2020

Usage Review

The services is beneficial to what we do and combines a few features into one so no need for that second third party service.

PROS

This product is generally easy to use. I do the email verification check which cuts down having to use a different tool to confirm email is valid.

CONS

If you do not have a first/last name for an address/email address don't have the system try to break the alias of the email out into a first/last name. Permit whitespaces would be nice. If you have a whitespace in an email address, it won't find the information, once the whitespace is removed it works.

Debra

Consumer Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2020

My go to for Address verification

We use this software to assist us in getting our product delivered in the best most efficient manner.

PROS

Software is easy to use and precise results.

CONS

Nothing that I can think of. Some of the results are not always up to date.

Reasons for switching to Ekata Pro Insight

upgrade

Amber

Wholesale, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed July 2020

Easy to Use

Overall, it has been a great experience using Ekata!

PROS

The features are easy to use and understand.

CONS

The scoring for email addresses seems to be off sometimes.

MALINDA

Automotive, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

FUNCTIONALITY

4

Reviewed July 2020

CREDIT CARD AUTHORIZATION SPECIALIST

WE USE THIS AS PART OF OUR FRAUD PROTECTION. WE USE EKATA DAILY AND I FIND IT INDISPENSABLE FOR WHAT WE DO.

PROS

IT IS EASY TO USE, AND THE INSIGHTS PAGE IS VERY HELPFUL!

CONS

WISH THERE WAS MORE INFORMATION FOR CANADA

Justine

Apparel & Fashion, 10,000+ employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2020

Love this software

PROS

It is very easy to navigate and understand what you are seeing

CONS

I do not have any cons, this software is very useful and informative.

Terri

Sporting Goods, 51-200 employees

Used less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed February 2021

Very Easy & Useful Program

PROS

I like that I can put in two addresses (billing & shipping) for the person I'm looking up. It makes it much quicker to verify information.

CONS

I haven't really found anything I'd consider a con at the present time.

8 Reviews