Midigator

RATING:

4.4

(26)

About Midigator

Chargebacks are a serious threat to any company, but Midigator offers a comprehensive strategy to protect the maximum amount of your revenue. We developed a comprehensive chargeback management strategy with four key features: - Prevention: Reduce your company's risk by stopping 50% of chargebacks before they happen. Get better results with excellent efficiency. - Recovery: Midigator makes it easy to fight chargebacks and win. With an average ROI of 914%, recover more of the revenue that's rightfully yours. - Automation: We aim to make the entire chargeback management process as easy, efficient, and effective as possible so you always have the best results with the least effort and cost. - Analysis: Understanding the data helps you discover the underlying reason...

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Complete chargeback management with Midigator.
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Midigator Reviews

Overall Rating

4.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Midigator

1 - 5 of 26 Reviews

User Profile

Aaron

Verified reviewer

Retail, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2021

Very happy we started using Midigator when we did.

We have been using Midigator to help with chargeback issues during these difficult times. Logistics has proven to be difficult during Covid and I am happy we have tools like Midigator to help.

PROS

The platform itself is very easy to use and effective.

CONS

I wish there was more flexibility with the pricing.

Vendor Response

Thanks for your feedback! We look forward to continuing to improve based on your recommendations.

Replied January 2022

Javan

E-Learning, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2021

Best CB monitoring service ever!

It's been a very positive experience overall. Working with midigator has been extremely easy and whether it's the custom reports they share with me, or their customer support team getting back to us asap whenever we have a question - they cover all bases.

PROS

The ability to find and fight chargebacks efficiently.

CONS

That it took me so long to find in the first place.

Reason for choosing Midigator

Because it looked and felt more professional.

Vendor Response

Thank you for being a client! We look to continue to provide the leading chargeback management software and client support you've come to expect from Midigator.

Replied October 2021

Mith

Food & Beverages, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

1

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2022

Test before subscribing!

PROS

The way they market themselves and achieve business goals!

CONS

It's an oversell, you have really research a lot, do multiple combinations before you can come near to achieving your business goals.

Vendor Response

We are very sorry to hear that your experience hasn't lived up to your expectations. Many of our clients rely on our solutions daily and are extremely satisfied. We'd love for a chance to address your concerns so that you are as well. We've reached out to see how we can improve our services for you, but weren't able to get in touch. Please let us know if you want to discuss this further, we're happy to help!

Replied January 2022

Nick

Computer Software, 51-200 employees

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2022

Expertise and Service

Midigator gives us access to all of the latest programs and services related to Chargebacks. They are always on top of the latest news and have deep insights into what the industry is doing and what is coming next. We have always had great service and communication with the team at Midigator.

PROS

Integration with Midigator is easy and once it's established you have access to their full suite of services and reporting without any additional development effort.

CONS

Honestly I don't have anything negative to say about the company or their services.

Reasons for switching to Midigator

We initially integrated directly with Ethoca and Verifi to manage alerts. Then when the companies each introduced additional offerings that required new integrations we decided to find a solution that would handle it all in a single integration. We then handed off the chargeback representments that we were doing manually to their system and realized a significant cost savings and win rate.

Vendor Response

Thanks for your feedback! We look forward to continuing to provide the excellence you expect from us.

Replied January 2022

Jason

Health, Wellness and Fitness, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2021

Midigator keep us going strong

PROS

I love the ease of use of the dashboard, as well as the integrations with our CRM. What used to be a tedious task with marginal results has effectively turned into a money-making part of our business, fighting fraud and chargebacks. We've never been more profitable, and Midigator is a big reason.

CONS

I guess the one thing that would be nice is to see a full review of each chargeback fought, but perhaps that's not even available. That's all I have!

Reasons for switching to Midigator

Jeremy Keith.

Vendor Response

Thanks for your feedback! We look forward to continuing to improve based on your recommendations.

Replied January 2022