great tool by a great company. very nice and helpful employees that always assist you with a smile great working methodologies to understand user needs

great customer support and sales fair negotiations tool function with no downtime

support from onfido finance team is slow

We switched from an Experian solution to Onfido, and saw an immediate improvement in acceptance rates. This increased revenue while reducing customer support costs.

It was quick and easy to implement, and customer support is great. Loved the SDKs and the great customer experience when switching from desktop/laptop device to mobile to capture identity documents with a camera, or take a selfie.

The new Studio workflow product provides the decision-tree that has been missing to date, so there are very few negatives.Might like better accuracy for watchlist screening, as 99% of "consider" results are false negatives, but appreciate this is probably down to the quality of the PEP/Sanctions data available from Government sources.

ok

The service from your people is fantastic

Slow processing of id documents resulting in some dropoffs

Onfido was a key piece in our first electromobility project; we had no previous experience with data and identity validation tools and the sales team clarified all our doubts and put us in contact with specialists who helped us to clarify some doubts of our implementation.

I really like the dashboars and the intuitive interface they have for viewing any applicant's information.

It seems to me that you should improve a lot the technical support, it usually takes 24 hours to receive an answer by email. Maybe a chat with agents in real-time would be good to incorporate.

Simplicity of the app was amazing and the invitation for users to verify their ID . It was my preferred device until I ask them to allow us to use the mobile SDK .

Don’t ask them about their Mobile SDK if you are building a mobile app . Things get messy in their terms of use . They want you to pay $10,000 and you loose the money if there is very little users and if you go above the $10,000 then they ask for money . Everything is designed to make them rich. It is not good for start ups

We've looked into and tried a number of vendors for ID verifications, and Onfido has far and away been the easiest to work with, with a fast, modern, flexible, and relatively affordable system that supports a very wide range of ID verification documents worldwide. They're support team is also excellent, very responsive and helpful.

Onfido's user-facing and back-office/admin tools provide an excellent UI with a modern, intuitive interface. It's easy for customers and staff to use, and the platforms delivers results incredibly fast, usually within seconds. The API also integrates well with our other systems.

I'd like to see more filtering, display, and reporting options in the back-office dashboard -- specifically, being able to more easily drill down on sub-status results (e.g., being able to see at a top level how many IDs are are getting flagged for problems and for what reasons; which IDs received general "caution" flags vs. potentially more serious "rejected" and "suspected" results; innocently expired IDs vs. potentially fake or stolen IDs, etc.). Onfido does a great job of catching a wide range of data and analysis on IDs, but it can sometimes require some digging to figure out what exactly triggered a consideration flag on an ID, or to determine big-picture trends. (That said, Onfido's system is far more clear around all of this than most of their competitors.)

We rely on Onfido to capture customer ID as part of our onboarding process. Onfido's data validation and document integrity services allow us to determine customer document authenticity and detect potential fraudulent customers.

No issues so far. Overall, we have had a great experience in the last 3 years we've had Onfido.

The team at Onfido are really helpful and responsive, with a genuine desire to help you get the best from their products. This is helps what sets them apart from other eKYC providers.

The recent move to deleting customer data could have been handled better, with more notice, however this is a minor point.

I like how Onfido's team prepare our monthly meetings, in order to see all the relevant aspects of the last month and see how they can improve the product. In addition to that, is a product that is constantly improving, and thats what i like the most.

An aspect that i think Onfido can improve is the quantity of accepted documents in several countries, because there are some countries that doesn't have much accepted documents.

Onfido excels in user-friendly interfaces and responsive customer support.

Common challenges or concerns with identity verification services in general can include potential false positives, integration complexities, or the evolving nature of fraud tactics

The UI design is user friendly and the team is keep working on more advance features for the businesses.

Onfido does not provide details stats and reporting for the clients (me) to work on future optimization

The ease of use of the portal. Decisioning speed.

Difficulties when asking for a specific changes. Some changes are impossible as this will require global changes made in the system which will affect all customers

The product offers very user friendly experience.

The only "con" we can mention is the somewhat higher pricing.

Amazing and very positive

Technology, quality of UX, Quality of the API, customer support.

Nothing to tell really here. I'm not sure I can tell some private stuff here

Great

Trusted processes. Keep an imposing over time.

It could support more on fraud detection.

Easy to use the system and it has added more tools for us to detect fraud.

Easy to use the system and it has added more tools for us to detect fraud.

The set-up process took longer than expected.

Easy to use and software detect PEP and people under sanctions

Discrepencies between the information received and the actual information provided by the client (sometimes). Also, when a customer update his KYC it does not reflect on your platform.

Best identify verification products ever!!

I love the identity verification features where it is very helpful for my daily KYC check.

Sometimes when there's a part of the customers National ID get blurred by the glaring, eventho we can still see thru a bit, it still shown as "Consider". But overall, I really loved it.

Good customer support and good products

Easy integration using SDK, fast report result, extensive document type coverage for identity verification

others products package i.e. aml report & compliance report need to further enahnced.

Pretty good overall, it would be nice to have more regular contact but mainly just for checking in as we do not tend to experience many headaches

Ease of use - which means identifying any problems as quicker as possible

Loads times can sometimes be a little long but overall no real complaints. We had an issue that was raised a while ago now and sometimes it can take a long while to get to the bottom of it so maybe better regular updates on any issues.

API documentation was nice to work with, product worked as expected. Sandbox environment with good uptime!

Had a few minor issues with sections of the API documentation at the time (has since been rectified).

We needed a solution that could enable a remote identity validation to perform the account opening process on our mobile app. As all the banks worldwide, we had compliance and regulatory issues that should be take in consideration and the partner in that field should be experient doing this kind of job. As we don´t have a lot of banks in Angola offering this kind of solutions, we had to choose a partner that could offer us the possibility to read and validate angolan documents with confidence.

The ability to perform remote identity checks in a quick an accurate way. The fact that the development and software updates are always one step forward from our needs.

The lack of support to Outsystems framework.

Onfido is facilitating a seamless customer journey during the onboarding process by leveraging their proprietary electronic Know Your Customer (e-KYC) solution. This solution is enhanced with advanced Artificial Intelligence/Machine Learning (AI/ML) technologies and the expertise of document specialists to ensure accurate customer identification.

Nothing in particular. No negative feedback as of now.

Very proactive company, however I felt they underestimated how a large complex organisation that I work for takes a long time to go through various delivery gates. I guess it was a big learning curve on both sides.

The employees seem to really want to help deliver the product. The Onfido staff seemed to be much more approachable than other staff in other companies which was a key factor

Possibly not enough staff although they did listen to our concerns about staffing levels in certain areas and tried to mitigate it as best as they could. I feel the Onfido did always listen.

Been very satisfied with the customer support all in all

The customer support given during implementation as well as on any other additional support required from central bank requirement

The data being co-mingled in the database is a concern from central bank; should have an option for that; alongside data only being stored for 3 years.