PayPal

RATING:

4.7

(24003)

About PayPal

PayPal is a digital payment platform that enables businesses and individuals to pay and accept payments through an online portal without revealing any financial details. The solution is suitable for businesses of all sizes. PayPal provides a one-touch login process, so there is no need to re-enter information. For individuals, users can shop as well as process transactions overseas by linking their card details through PayPal’s portal. For business owners, users can accept international payments from banks or digital wallets on through the portal. They can bill the clients, receive direct payments from suppliers or manufacturers and accept payments from more than 200 markets with a single account. PayPal charges a transaction fee, which is calculated base...

PayPal Pricing

Pricing is based per transaction. 2.5% + Fixed fee ( $0.041)

Free trial: 

Not Available

Free version: 

Available

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PayPal Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for PayPal

1 - 5 of 25,038 Reviews

Cassidy

11 - 50 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed June 2022

PayPal Review

User Profile

AUBREY L D

Verified reviewer

Financial Services, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2019

International payment system that stands as a gold standard

We now have a PayPal button on our website that indicates to clients that we accept PayPal payments and we now receive funds from everywhere. It is an easy to use wallet and you can make withdraws easily to your bank account or credit card.

PROS

It has provided us with the opportunity to receive funds instantly from our clients from all over the world. All this happens at the best lowest expense possible. The most important thing you can create and send invoices very easily to clients. We are also able to request payments from clients. The choice to differentiate between personal and business accounts, of which they are all free to open, makes it more client focused. PayPal exchange rates to other currencies are also good than other companies that rob from clients by manipulating currency exchange rates. Buyer protection is another best feature to prevent fraudulent sellers from scamming clients.

CONS

As much as paypal is making life simple and is helping building a global community, their introduction of fees when you are sending money to a friend across borders makes it unfair.

Reason for choosing PayPal

Paypal is global, works with many merchandisers, has good support team, they have good fees although they still need to reduce the fees, and it is simple to use.

Reasons for switching to PayPal

The skrill guys are fraudsters, they make fake promises and what they focus on is taking all your money out.

Kim

Real Estate, 1 employee

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2024

PayPal helps keep my business runng.

PROS

Running my business with PayPal has been a game-changer. It's smooth, secure, and makes everything from sending invoices to receiving payments a breeze. Setting up the account was a walk in the park, and integrating it with my existing system took no time at all. The interface is super user-friendly, so even if you're not a tech whiz, you'll be navigating it like a pro in no time. Security is a major concern for any business dealing with online transactions, and PayPal definitely delivers. Their advanced features put my mind at ease, knowing both my business and my clients are protected. Honestly, I've never had any issues with fraud, which is a huge weight off my shoulders. Another perk I love is the ability to access my funds quickly. With PayPal's instant transfer options, I can get my money when I need it, keeping my cash flow healthy and my business running smoothly. The customer service is top-notch too. The few times I've needed help, their team has been incredibly responsive, helpful, and professional. It's a great feeling knowing they're there if I ever run into anything. All in all, if you're looking for a reliable, secure, and user-friendly payment solution for your business, I can't recommend PayPal enough. My experience has been fantastic, and I'm sure you'll be happy with it too

CONS

Sometimes I have a difficult time locating things that I want. This very well may not be PayPal, but me.

Mihaela

Marketing and Advertising, 1 employee

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

5

VALUE FOR MONEY

2

CUSTOMER SUPPORT

2

FUNCTIONALITY

5

Reviewed June 2024

One of the most intuitive online payment and invoicing solutions but can get expensive and inconvenient.

I used PayPal for over 10 years, to receive international payments to a personal account, send money to friends and family, and, occasionally, pay for various tools and products. This year, after registering a new business entity, I switched from my personal PayPal account to a business account. They locked the money in my account for 3 weeks, with no way out. I tried contacting support, sent them details of my old account, ID, screenshots, service contract, invoice, etc. all the details I could think of to show that I've been receiving money regularly for services already rendered from the same person/company for 10 years with 0 chargebacks or disputes, and even my boss offered to confirm all details and waive any rights to chargebacks but they refused to unlock my account and release my money earlier. I understand the need to protect buyers but their inflexibility is insane and extremely disappointing. After this experience, my boss/client and I decided to use wire transfers to settle payments and, since then, I've saved close to $300/month total from payment fees, currency exchange rates, and withdrawal fees. I'm now using the free version of Zoho for invoicing. I guess PayPal is faster than international wire transfer and easier to use for invoicing than other 3rd party tools but the $300 I'm saving every month make the switch well worth it. I also have colleagues who switched from PayPal to Revolut and they say they've saved money and are very happy with their decision.

PROS

I used PayPal for 10 years to send invoices and get paid for freelance work, send payments to friends/family, and shop online. It's the most intuitive platform I've used, very flexible and accessible to everyone.

CONS

Their rules are rigid, the overall costs are high, and the customer service was inflexible, unhelpful.

Anonymous

2-10 employees

Used monthly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

Best Payment Service

PROS

I like Paypal as my best payment method for all international transactions. Working as freelancer or receiving payment from any organization or personal payment I always use Paypal for my all accounts. Easy to create invoice and send payment request through paypal. Receiving payment from anywhere in the world I only use paypal as my payment method. Although there's small difference in the actual conversation rate.

CONS

The only thing which I like to discuss is the conversation rates, some time the paypal conversation rate is different compare to any other alternative payment method. Otherwise service is best in industry.

Reason for choosing PayPal

Simpe payment method, hasslefree payment send or recieve. You dont need to follow or check the activity. Paypal keep monitor the transaction activity and also its update on app accordingly.