All PayPal Reviews
1-25 of 23,078 Reviews
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Cassidy
11 - 50 employees
Used more than 2 years
OVERALL RATING:
5
Reviewed June 2022
PayPal Review
Sarah
Verified reviewer
Retail, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Great for both businesses and personal use!
PayPal is one of the best commerce software out there for both business and personal use. Their online website and mobile app are both very easy to use, when both paying and requesting payments. PayPal has been my go-to payment method for over 10 years, and I've never had any big issues with it. I've always receive payments to my bank accounts within a timely manner, and their customer service team is very helpful as well.
PROSPayPal is one of the commerce platforms I have used for the longest time. I've used it both for businesses and personal use, and it's never let me down. It's super easy to send money to individuals both on their website and mobile app, and I love that you can write specific notes within each payment. It links seamlessly to your bank accounts, and I always receive payouts quickly. When requesting payments, I love the "reminder" feature where you can politely nudge someone for a payment. It's also easy to pull historical statements for accounting purposes.
CONSIt's annoying that there are transaction fees when you have a business account, though this is not something you can avoid with any e-commerce platform. They all charge fees, but PayPal is actually reasonably priced and competitive compared to other platforms like Stripe or Square, so it's not a huge negative aspect of the platform. My personal PayPal has also been hacked before through eBay back in 2015. There was an unknown foreign charge on there, which was a little concerning since PayPal is linked to my bank accounts. Luckily PayPal customer service was able to refund me the amount and help me set up two-step authentication for security purposes. I have not gotten hacked since!
Reason for choosing PayPal
We considered Stripe when setting up our business commerce accounts for our company, but we ended up going with PayPal since it was a little more user-friendly. The transaction fees are comparative, but we like how easy it is to pull historical statements from PayPal. We also feel like it's a little more professional since it's been around longer.
Andrew
Verified reviewer
Food & Beverages, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed February 2020
PayPal cuz ya gotta...
PayPal is always going to be a mover-and-shaker in the internet finance sector and if you're just sending money to your friends and family or stacking a few bucks to pay for stuff online PayPal is a good option. For me doing business with PayPal has been easy but If you're a medium-to-large sized company maybe you should look for a business account elsewhere.
PROSPayPal is one of those things ya almost gotta have. All these new digital credit cards coming out that mask your numbers is old newus as far as PayPal is concerned. They pioneered not only digital currency but gave us a format on how-to buy things online. These new marketplaces (letgos, offerups, Facebook marketplace) really owe PayPal a debt of gratitude of for making us comfortable to purchase online. In addition to the privacy PayPal offers they also make it easy for you to send and receive money especially to your friends and they don't charge you anything. You can get a free cash card which is cool and you can also use card to accept payment for your small business.
CONSPayPal does require a lot of background if you were to open up an account and get a cash card. They do close people down for practically nothing and they will freeze assets for an undetermined amount of time if anything is questioned. Also there so in bed with eBay that if eBay doesn't like something about you or your account they can freeze assets as well. They have a pretty weak offers category where you can get some discounts but they're not all that great and neither is there discount on shipping. And why don't they have their own check cashing division being so big, why use Ingo?
Reasons for switching to PayPal
Well Chime is nice and all but they lack some of the features that PayPal has and you seem to wait longer for your transfers. And doing business with PayPal is much easier because everybody is integrated payment into their sales format
Blesslove
Information Services, 1 employee
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2023
Online bank account
How I can transfer from Paypal to my bank account
CONSCreating the PayPal account is not easy very difficult
Reasons for switching to PayPal
Bcos I was finding it difficult to create PayPal account
Anonymous
1 employee
Used weekly for more than 2 years
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed April 2023
PayPal - Easy Payment Processing, But No Longer The Number One Option
I first used PayPal in the early 2000s and loved it, over time I have not liked the direction the company has headed, and have at times had to take losses due to fraudulent chargebacks. To process client payments today, I instead use Stripe integrated with Zoho Invoice. The fees are a lot less, and the customer support if far superior.I basically only still use PayPal if it is the only option for payment.
PROSPayPal makes it very easy to accept payments as a freelancer and pay for goods and services when shopping online. PayPal is also well known worldwide and has credibility as a payment processing option, both to charge clients, and to pay freelancers for their services. It is probably the easiest way to pay people in other countries, and the funds transfer instantly.
CONSThe fees and exchange rate for different currencies with PayPal are higher than any other payment processing option. Also, PayPal almost always seems to side with the buyer in case of a dispute, leaving you vulnerable to chargebacks from dishonest clients.
Akshat
Computer Software, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2023
Best Tool for Payment Processing
Overall experience is great, Price for the product is fair enough.
PROSThe application has suitable user interface for both mobile and web applications which makes navigation more easier. Also less charges are offered for transactions.
CONSSome countries do not support this app, This might be an issue. Rest all is good.
Reasons for switching to PayPal
Because the pricing quoted by amazon pay was quite high compared to paypal.
Jose Julian
Verified reviewer
Environmental Services, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed April 2023
PayPal: A Comprehensive Examination of the Payment Behemoth
PayPal is a popular and trusted payment platform that makes it easy to make online payments and send money. They are a popular alternative due to their user-friendly interface, buyer and seller protection, and support for many payment ways and currencies. Their fees, however, can be higher than those of other payment methods, and their account freezing and fund withholding policies can be inconvenient for users. Overall, PayPal is a dependable and convenient payment option, but before utilizing the site, consumers should be informed of its costs and rules.
PROSPayPal provides a safe and convenient way to make online payments and move money around the world. They include an easy-to-use design, several payment choices, and buyer and seller security. PayPal also interfaces with other e-commerce sites and accepts more than 100 currencies.
CONSPayPal's fees can be greater than those of other payment systems, particularly when dealing with overseas transactions. They have also been known to freeze accounts or withhold cash in certain circumstances, which can be inconvenient for users.
Nikki
Verified reviewer
Cosmetics, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Safe Online Payment
It provides enterprises with a convenient and secure payment platform with a wide range of payment options. It can help companies manage their cash flow more efficiently, simplify payment processes and expand their customer base. I never had any problem with PayPal
PROSIt has strong security measures and easy-to-use interface. It provides a variety of payment options including bank transfers, credit/debit cards, and PayPal balances. Its industry-standard encryption and fraud detection/protection services ensure the security of transactions and the protection of user data.Is available to multiple users and can easily integrate with existing business processes.
CONSPayPal has come under criticism for high transaction fees and frozen accounts. Some users are proposing to add additional payment methods and enhance integration with existing business processes. PayPal also has no robust CRM system, and some users have reported issues with the integration of its point-of-sale system.
Kevin
Verified reviewer
Market Research, 1,001-5,000 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
PayPal, a new way to pay your purchases
The ease of use of this platform is one of its great advantages, allowing for transactions to be made from anywhere. Additionally, it offers great flexibility in payment options and is easily integrated into various e-commerce platforms. Furthermore, it provides the ability to transfer funds and has advanced security features in place to protect financial information. PayPal offers its users numerous benefits when using this platform as a payment method.
CONSThe fees that the platform charges when transferring money from one account to another are a bit high, and the holding period for funds is often too long, which is inconvenient when you want to receive the money at that precise moment.
Victoria
Verified reviewer
Marketing and Advertising, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed April 2023
PayPal - Making Money Moves
It's incredibly easy to use. Seriously, even your grandma could figure it out.You can link multiple bank accounts and cards to your PayPal account, making it super flexible.It's secure. You don't have to worry about your funds getting hacked or lost in transit.You can shop online without having to enter your credit card info every single time. No more typing out that long string of numbers and worrying about security.
CONSThere are some fees for certain types of transactions. It's not a huge deal, but it's worth noting.It's not accepted everywhere. It's becoming more and more popular, but there are still some businesses and websites that don't accept PayPal just yet.
King
Verified reviewer
Design, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
My Go-To Payment System
Dude, I've been using PayPal for years, and it's my go-to payment system. I mean, it's just so damn easy and convenient!
PROSPayPal is super easy to use, and it makes online payments a breeze. I can link it to my bank account, credit card, or debit card, and it's accepted by a ton of merchants. Plus, it's secure and offers buyer protection, so I don't have to worry about getting ripped off.
CONSThe fees for using PayPal can add up, especially if you're making a lot of transactions. Plus, if you're dealing with a dispute, the resolution process can take a while, and it's not always in your favor.
Brandon
Consumer Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed December 2019
User Friendly Money Services
PayPal makes it easy to pay employees as well as make business purchases online and in store. You can cash a check (for a small fee) quickly using the mobile app. As previously mentioned, the ability to send invoices to clients is extremely convenient. It's just an overall great provider of money services whether it's for business use, personal use or both.
PROSI like the fact that it can be used to easily send and receive money for business and/or personal purposes. It allows you to create and send invoices as well as currency conversion. Most of the services offered are free while the rest are provided at a very reasonable price. PayPal will provide you a personal and/or business debit card that can be used at many ATMs free of charge. When you consider that most of the services provided by PayPal don't cost a thing, you just can't beat it.
CONSThere's not much to dislike. I suppose I would like more options when it comes to contacting customer support. The 2 options provided (phone or online chat) are not always sufficient. I would like the option to contact support via e-mail and possibly even SMS.
Reason for choosing PayPal
PayPal is more user Friendly and accepted at more places than the other options available.
Anonymous
1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed July 2020
I've Been Using Them For Years!
I've Been Using Them For Years! Their service has been consistent and reliable. PayPal is a well known and recognized payment processor with my US buyers and I think that familiarity helps when they buy from me online. There's a professionalism to using PayPal and I think online freelancers should use it more in business instead of going with something like Cash App.
PROSPayPal is easy to setup and easy to use for both personal use and for business (I started with a personal account and then switched over to business). I've never had a problem connecting and using PayPal with any of my WordPress websites and I've been using them as my website payment processor for years. The best part is you only pay to use PayPal if you make a sale. I feel like the percentage they take from the sale is fair (all businesses need to make money to stay in business -mine included). After sales are made, transferring money into my bank account is always quick and easy.
CONSI haven't had any problems with PayPal at all over the years. Yes, they will charge a fee if you want money transferred over quicker than the average transfer time, but I haven't needed to do that.
Reason for choosing PayPal
I chose PayPal over Stripe for my online business transactions because the PayPal setup was so much easier. Cash App seems more like a personal use app than a business payment processor.
Jason
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Highly Recommended Product
Paypal is a excellent service for any e-commerce solution people with or without paypal can securely enter info for payment without any fear of identity theft, scam, or leaked info. Their Top security makes them our number 1 choice 5 years in a row.
PROSPaypal is great because its very secure and anonymous. What i mean by that is no one can know the card numbers used or taken its all by order and transaction numbers so no one can steal info so its great and recommended.
CONSThe only thing i find least appealing is that the resolution center most likely take the customer side, which in some cases is them getting over but customers are always right.
Reason for choosing PayPal
Paypal is the oldest and most trusted and used worldwide and is easy to use has great customer service and is for even non members who can securely input there credit card info. And with buyer protection, customers know their hard earn money is safe and if not satisfied can be return for full refund.
Reasons for switching to PayPal
Paypal is more secure and offers solutions to more customers and is trusted by many world wide and cost less then fees from square
Tyler
Graphic Design, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
3
FUNCTIONALITY
4
Reviewed February 2021
Has everything you need but can be more efficient when navigating
Overall PayPal is great for business and personal needs, but can definitely use a few tweaks to further enhance the users experience. I would highly recommend it for anyone to use.
PROSI love and rely on the "quick links" on the dashboard, as the icons help make things quick and easy to navigate to where you need to go. I almost exclusively use these buttons as opposed to the top menu bar, as it doesn't feel the most user friendly. Sending invoices work very well providing plenty of options. You enter in your clients information, and have the choice to save as a draft, copy the link to the invoice, or send to their email. Having these options are so vital, because each client may have different preferences. Transferring money to friends and family is 100% free of charge, and very easy to use (especially on the mobile app). So many marketplaces and online shops nowadays have PayPal integrated which is great, as it can speed up the checkout process, while providing an extra layer of protection from your card or other payment methods being compromised you wouldn't have otherwise.
CONSPage load time can feel slow, if the time can be cut it'd be more pleasant to use. The interface on the dashboard can feel cluttered at times, this makes it a bit difficult to find exactly what I need. Some of the menus I feel can be simplified / optimized. No dark mode option. I use PayPal at night quite often and having this can make it easier on the eyes. No built-in PayPal transaction fee estimator / calculator. I'd love to see how much PayPal will take from the total transaction of a business invoice. I always find myself using a third party tool to calculate the fees, which takes time away from getting invoices out quick. The money in / money out side panel on the dashboard. I feel it can be combined into one, and don't care much for the "At a glance" displaying recent invoices section as I normally go to the manage invoice page to see everything I need. No "Send Money" button below balance. Would love to see an additional button right below the PayPal balance box on the dashboard, and have it labeled as "Send Money"
Faith
Arts and Crafts, 1 employee
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed August 2020
PayPal is a well rounded service
My overall experience with PayPal as a buyer is pretty positive. And of course as a seller it’s going to be more difficult as you have too build a basis for yourself so you can come across as trust worthy. It seems the app really has a no scammer policy for the most part, and I believe most disputes are opened and handles fairly if not a bit extended and over due. I think that the buyer protection is a very amazing option that not many other concealed cash apps have, and I think the app has very good security for the most part. Overall my experience as a buyer and seller are both positive.
PROSVery functional for small business owners, or if you run a shop on Instagram or etsy, even through your own website. You can pay for things instantly, using your thumb print through your phone as affirmation of payment. Instant transfers/wires too your bank account with a very affordable fee. The app is free to download and use, and you the exchange rates between different currency is also very good and the fee is feeble and affordable. The outlines of the app are very too the point and it’s very easy to use after confirming who you are and connecting your bank account, and if you don’t want too connect your bank account you can use your PayPal balance with a PayPal card which is very convenient. It’s very easy to send money all over the place, you can also send money through friends and family which won’t charge you a fee no matter where you send it or you can pay a small fee and have a 180 buyer protection over whatever product you bought, no matter who or where you bought it from. Including open disputes that last for 21 days Until resolved or refunded. Overall a very well rounded app and outlined nicely with a lot more pros than cons.
CONSI think that customer service is very poor, even before the covid 19 out break, it takes a little while for them to process disputes. You also have to be careful of people who will scam you, you can not be refunded if you don’t go through goods and services. At least not all the time too my knowledge depending on the case. It’s hard to get in touch with an actual customer service rep, they have an automated system to help answer frequently asked questions or problems you may be having. Which doesn’t answer a few of the more difficult dispute problems that have occurred personally through the past. Also pending transactions are a thing and sometimes your money that has been wired too your pay pal balance may be unavailable too you for 21 days and it’s very hard to open a dispute about that so you can access the money in your account. Pending transactions usually happen when you are a new seller or if you are selling through a website or social media account connected too your pay pal for the first time. It doesn’t help when you have to pay the app your using it throughs, seller fees. And has sometimes made my bank account negative when I needed it. Boosting customer service and paying attention to the minor pending errors and sometimes the app will shut me out in a certain amount of time or not register my thumb print. Minor errors.
Ignacio Araujo
Translation and Localization, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE