Sift
About Sift
Most Helpful Reviews for Sift
1 - 5 of 15 Reviews
Anonymous
1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2019
Best flexible option in the market nowadays...
It can be improved, the support team take too much time attending customer requirements, and regarding the reporting, one instead focusing on the actionable data invest too much time wrangling with the data to get the information we need (asking via email for Sift asciende support, yes is frustrating). But despite these drawbacks, their Machine Learning approach is the best on the market as of today.
PROSWorkflows functionality (is like the main actions an user can perform while inside our services platform) and Rules functionality (inside each Workflow one can set high number of options and criteria to execute actions (Blocking, Reviewing, etc.) these two features bring what we need in order to map fraudsters and behaviors alike, while at the same time they Machine Learning engine learns from us! Making everything we create inside the tools a lesson learn and then we can focus on the other kind of attacks, relying on the tool.
CONSThe reporting is so basic it contrast with the high functionality and advanced Machine Learning tool it needs to be improved. Here is where tools like Ravelin excel Sift Science by far!.
Reason for choosing Sift
Rules and Workflow functionalities, as it enables our agents to deal with the work in the easiest way available.
Ryan
Retail, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
A must-have solution for merchants addressing scalability.
We began using Chargeback this year and have seen a positive ROI from Real-time Resolution alone. Our win rate has improved and we are able to postpone adding headcount because of the speed with which the existing team can respond to disputes. As a fraud manager with years in the space, this is one of the most elegant and efficient solutions I've used.
PROSSpeed, ease of use, the ability to copy and paste screenshots into compelling evidence. For a merchant that fields 200x disputes weekly, an automated solution is a must.
CONSSupport for American Express, and alternative payment methods (like PayPal) is limited.
Reason for choosing Sift
The reputation of Chargeback in the space, especially for physical goods merchants, was superior to the competing products. Pricing was straightforward and the agreement necessitates performance of the platform. The Chargeback team builds trust through data and offers reasonable expectations of how their product will impact your bottom line.
John
Retail, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
2
Reviewed October 2020
Good, but can be better
The management team is responsive, but needs more technical support to upgrade product
PROSSimplicity is the single greatest aspect
CONSLacking automation features and requires too much manual entry
Zeeshan
Computer & Network Security, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed October 2020
Charegback RTR Overview
We are using RTR solution to prevent chargeback, so far have good experience from the support and integration team.
CONSNotification system provided in Accounts sections is not working.
Reason for choosing Sift
I reviewed almost all products but Chargeback.com guaranteed solution and quick support response made me choose else I would have gone for Order Insight direct integration with Verifi. Also as promised by Chargeback.com we will be getting VISA and MasterCard inquiries in single dashboard, waiting for the MasterCard solution, hopefully we will go live soon.
Ansar
Verified reviewer
Financial Services, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2023
Excellent Platform for Real time monitoring
SIFT is comprehensive solution for risk assessment and mitigation. SIFT excels in offering real time risk intelligence, ensuring timely response and mitigation strategies. It's user friendly interface and customizable features empower businesses to tailor risk management to their specific needs.
PROS1- comprehensive risk assessment 2- User friendly and scalability3- Alerting and notification4- cyber security focus
CONS- complex implementation- Steep learning curve - some users pointed that their is False positive result