Sift

RATING:

4.5

(15)

About Sift

Sift is a Digtial Trust & Safety Suite that enables businesses to prevent all types of online fraud and abuse with a single integrated solution. With all of Sift’s products, you’ll have access to our machine learning with custom models and real-time scoring based on 16,000+ signals. Proactively prevent fraudulent payments, fake accounts, spam, scams, account takeover, and disputes while reducing false positives and powering frictionless experiences for your customers. Manage your fraud operations through an intuitive Console for analysts, with Review Queues and automated Workflows. Keep track of your key metrics with dashboards and analytics reporting. Our continually expanding ecosystem of integrations is available with Sift Connect, included with all products.
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Sift Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4

Functionality

4

Most Helpful Reviews for Sift

1 - 5 of 15 Reviews

Anonymous

1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed May 2019

Best flexible option in the market nowadays...

It can be improved, the support team take too much time attending customer requirements, and regarding the reporting, one instead focusing on the actionable data invest too much time wrangling with the data to get the information we need (asking via email for Sift asciende support, yes is frustrating). But despite these drawbacks, their Machine Learning approach is the best on the market as of today.

PROS

Workflows functionality (is like the main actions an user can perform while inside our services platform) and Rules functionality (inside each Workflow one can set high number of options and criteria to execute actions (Blocking, Reviewing, etc.) these two features bring what we need in order to map fraudsters and behaviors alike, while at the same time they Machine Learning engine learns from us! Making everything we create inside the tools a lesson learn and then we can focus on the other kind of attacks, relying on the tool.

CONS

The reporting is so basic it contrast with the high functionality and advanced Machine Learning tool it needs to be improved. Here is where tools like Ravelin excel Sift Science by far!.

Reason for choosing Sift

Rules and Workflow functionalities, as it enables our agents to deal with the work in the easiest way available.

Ryan

Retail, 1,001-5,000 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2020

A must-have solution for merchants addressing scalability.

We began using Chargeback this year and have seen a positive ROI from Real-time Resolution alone. Our win rate has improved and we are able to postpone adding headcount because of the speed with which the existing team can respond to disputes. As a fraud manager with years in the space, this is one of the most elegant and efficient solutions I've used.

PROS

Speed, ease of use, the ability to copy and paste screenshots into compelling evidence. For a merchant that fields 200x disputes weekly, an automated solution is a must.

CONS

Support for American Express, and alternative payment methods (like PayPal) is limited.

Reason for choosing Sift

The reputation of Chargeback in the space, especially for physical goods merchants, was superior to the competing products. Pricing was straightforward and the agreement necessitates performance of the platform. The Chargeback team builds trust through data and offers reasonable expectations of how their product will impact your bottom line.

John

Retail, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

2

Reviewed October 2020

Good, but can be better

The management team is responsive, but needs more technical support to upgrade product

PROS

Simplicity is the single greatest aspect

CONS

Lacking automation features and requires too much manual entry

Zeeshan

Computer & Network Security, 501-1,000 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed October 2020

Charegback RTR Overview

PROS

We are using RTR solution to prevent chargeback, so far have good experience from the support and integration team.

CONS

Notification system provided in Accounts sections is not working.

Reason for choosing Sift

I reviewed almost all products but Chargeback.com guaranteed solution and quick support response made me choose else I would have gone for Order Insight direct integration with Verifi. Also as promised by Chargeback.com we will be getting VISA and MasterCard inquiries in single dashboard, waiting for the MasterCard solution, hopefully we will go live soon.

User Profile

Ansar

Verified reviewer

Financial Services, 5,001-10,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed August 2023

Excellent Platform for Real time monitoring

SIFT is comprehensive solution for risk assessment and mitigation. SIFT excels in offering real time risk intelligence, ensuring timely response and mitigation strategies. It's user friendly interface and customizable features empower businesses to tailor risk management to their specific needs.

PROS

1- comprehensive risk assessment 2- User friendly and scalability3- Alerting and notification4- cyber security focus

CONS

- complex implementation- Steep learning curve - some users pointed that their is False positive result