Overall it has saved us thousands of dollars and the team has reembursed us a number of times already for chargebacks on orders they approved. Highly recommend for any US eCommerce vendor.

Absolutely great product. Before Signifyd we would have major chargebacks on large purchases every month or so which meant we were out on both the merchandise and the money. We didn't have a way of fighting it and we were losing a lot of money. The system integrated easily with Magento, their fee is minimal , their determination is subject to your input, even if the software flagged something as Fraud you can appeal and a human will check and can override the system. It seemlessly updates the orders in Magento with the decision or the revision of whether an item is fraud or not. Really really great.

We had a lot of custom checkout methods that were getting flagged and the process of getting Signifyd to ignore them was not simple, it required changing the code rather than just a configuration.

We do not need to dedicate resources to fraud management. We can leave this to Signifyd and trust the outcome of their decisions.

The software has been stable and trustworthy for the past 5 years

The actual software algorithm is not clear on how competitively differentiated it is from others in the market

generally good idea but gaps in coverage (what is reimbursable) and claim time frame can be greatly improved.

fraud/customer review. quickness of reimbursement once approved

leaves gaps in what is "reimbursable" and the window to submit a claim is ridiculous. Needs to be 30 day claim period, not 7.

It has saved us so much time scrutinizing orders. We can just take care of fulfilling and not worry about if an order is fraud or not. This also helps us be less confrontational with customers on orders that look suspicious. Many are, in fact, fine.

The approval rate is very high. Since they only get paid on orders they approve, they have an incentive to approve as many as possible. This has lead to us being able to take orders that were risky that we wouldn't have normally taken without an increase in our fraudulent order rate.

You only have 7 days to report a chargeback for reimbursement. For a small company, sometimes it's hard to get the reimbursement filed when you have multiple fires that need putting out during the busiest seasons.

Integration was really easy. It worked immediately after set up with no issues. It is a plug and play solution. Requires little to no maintenance. It is working for you in the back ground and flags all Fraud transactions. If any Fraud transaction gets thru, they have a very easy process to reimburse you for fraud related credit card chargebacks/distputes.

no issues. it really is a great product.