Product is easy to use, integration is quick and simple and the products they are developing and improving just aligns with our own development strategy and pipeline

Reports could be better and more focused. Whilst they have all the necessary information, it feels to need some authenticity to them, maybe in the design of reports

Useful tool with very little alternatives on the market. Will keep using.

Feature - rich, The price is affordable and the support is great! The product development is in progress and the tool is getting better.

Periodic issues with processing speed. Insufficient explanation of various features causes misunderstanding from the side of audit. Mistakes in the legal field (e.g. wrong fields were blurred when this wasn't necessary, etc.) The lack of ability to screen company names against sanction lists apart from the full KYB.

Able to detect fraud and fits kyc needs for onboarding users

Needing to press several buttons on multiple documents to uncheck something before clearing the examined user profile, for example to change a document status to approved. Sometimes there are bugs, it allowed users with multiple profiles if they sent in different ID (for example, in different languages on the ID and the system approved both despite having facial matched selfies). Sometimes foreign language docs date of birth is misread. Can't see for sure why someone is blacklisted

They are great for compliance and KYC!

SumSub is easy to use, and they charge based on number of checks with no minimum, which makes it great for small startups who don't have the volume for other products. Their API's are straight forward, and their admin interface is effective.

The stats and bulk views aren't very effective. It's hard to get a sense of how easily our users are finding the experience. We think that most of them find it easy, but we don't actually have any metrics to know, except the number of complaints we get. Which is small, but the ones who do complain are generally stuck and unable to continue.

great platform and we can see a huge increase in process rates.

Easy to use and very good ui/ux for clients to use

for a company - we want the ability to send clients a direct emails if the documents they have uploaded are incorrect or need adjusting - we haven't found an easy way to do this so far.