PhoneBurner

RATING:

4.8

(173)

About PhoneBurner

PhoneBurner is an outbound dialer and call center solution that empowers agents to conduct wildly efficient yet highly personalized outreach, and engage up to 4x more contacts in live conversations. The system offers functionalities that include power dialing, lead management, email follow-up, SMS, sales cadence, performance management and analytics. The PhoneBurner system is a leader in its support of TCPA/FCC compliance and provides cutting edge tools to help teams engage in efficient, effective, and compliant communications. Use the built-in CRM, or integrate with Salesforce, HubSpot, Zoho, monday.com and other leading CRMs and apps. Other features include 1-click voicemails, one-touch emails and SMS, email tracking, custom dispositions, call recording, call tra...

PhoneBurner Pricing

Free Trial - no credit card required. Get unlimited dialing from $126/month. Sales leaders get an exclusive set of features to manage and monitor reps and scale growth. A non-dialing admin seat is free.

Starting price: 

$149.00 per month

Free trial: 

Available

Free version: 

Not Available

PhoneBurner contacts screenshot

PhoneBurner Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for PhoneBurner

1 - 5 of 170 Reviews

Haley

Real Estate, 11 - 50 employees

Used less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed June 2021

Phone Burner for Prospecting

User Profile

Mike

Verified reviewer

Computer Software, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2019

PhoneBurner An Amazing Product For Business

The voicemail drop feature is unparalleled for time saving. One click and you're done and on to the next call. We are able to go through our calling list quickly and easily. Time saved on calling is essential with a small business like ours where we are handling more than one task with clients. Each call stays registered, follow up calling is done with ease. Customer Service was friendly and easy to work with. Highly recommended.

PROS

PhoneBurner makes calling and record keeping easy. We were able to see increase in productivity immediately. You can go from one call to the next immediately or there is the option to pause between calls to make notes.

CONS

We haven't found anything we didn't like with PhoneBurner, there are constant improvements to the platform.

Neal

Internet, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed December 2019

Getting a lot more done with this tool

Despite the integration issues this tool is great. I spend much more time speaking with people rather than leaving voicemails.

PROS

Our call rates have increased dramatically because of this tool. We had a mountain of old leads that we just couldn't get through manually and PhoneBurner has now breathed new life in to them. The voicemail drop feature allows us to just move on rather than spending that time leaving a message. Big time saver.

CONS

Hubspot integration. One of the reasons we purchased PhoneBurner was due to it's integration with Hubspot. It was listed as a product with premium integration in Hubspot's app marketplace. However during implementation we discovered that it only syncs with free-text fields in Hubspot, which is a little strange. As a result it's a little hard to track lead status since they are in dropdown format.

Reason for choosing PhoneBurner

Power dialer, lead management capabilties, and integration.

Reasons for switching to PhoneBurner

Price and commitment.

Karly

Transportation/Trucking/Railroad, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2023

How PhoneBurner Makes My Life Easier

I overall enjoy using it.

PROS

The autodialing/voicemail/email feature - it saves me hours of work a day.

CONS

It can be glitchy and crash sometimes - such as system crashes.

User Profile

Erin

Verified reviewer

Transportation/Trucking/Railroad, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2019

Excellent Dialer Service

The benefits of the software are endless especially with the ability to integrate with other sales software.

PROS

The best part about PhoneBurner is the speed at which you can go through new lead lists. It takes no time to sort through a cold list and find prospects. The system allows for notes to be entered on each as you go and send automated emails or leave voicemails.

CONS

The only feature I wish they had is the ability to insert a call order across multiple pages of leads. So, that I could put them in order of my appointments for the day.