About CRO Software

CRO Software is a cloud-based route planning solution that provides routing, invoicing, dispatching and asset tracking. The solution is designed for various sectors such as rentals, construction and demolition, oil and gas, waste and recycling, service and landscaping.

CRO Software offers services such as waste and recycling, bin services, steel recycling and site services. For dispatching, the solution provides features including asset tracking, GPS tracking, inbound scheduling and mapping. Also, functionality for automatic routing enables users to build virtual routes using various route zones.

CRO Software has apps for drivers that provide them with real-time data, shift logs, chat systems and alerts. Automatic billing functionality offers customer...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

48 Reviews of CRO Software

Average User Ratings

Overall

4.19 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(20)

20

4 stars

(19)

19

3 stars

(8)

8

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 48 results

March 2019

Emanuel from Bristal Hauling

Verified Reviewer

Company Size: 2-10 employees

Industry: Transportation/Trucking/Railroad

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

Very happy using CRO as a waste hauler!

With CRO, I have been able to serve all of my customers that are recurring extremely effectively. One of our trucks does 100+ customers per day and getting the driver to know which bins to empty and not forget other customers is great! Great customer service!

Pros

Ever since we started using CRO, we've effectively been able to stop using a whiteboard and paper to compile jobs. All stats about assets, asset history, customer information, and even driver feedback get recorded effortlessly.

Cons

Vehicle tracking has not yet the best. If I was able to have drivers do pre-trip inspections using CRO, and automatically calculate Hours Of Service as well, it would be even more valuable. I currently use GeoTab, although it is integrated, I'm not sure what the point is in the integration. I think CRO could take the place of GeoTab's ability to tracking and record inspections.

Response from Cro Software Solutions

Replied April 2019

Hello, thank you for the review. We are working on a new Off Line Drivers App, we will then add the pre and post inspections etc. We are looking at every available option to improve the Drivers App. Thanks again,

November 2020

Andrew from Illinois Portable Toilets

Company Size: 11-50 employees

Industry: Transportation/Trucking/Railroad

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

November 2020

Streamlined and loving it!

Cro Software allows our end users to be much more versatile in what they can do and how quickly they can do it, freeing them up to do other taks and eliminating the multiple and repeated steps we had become so dependent on over the yeras.

Pros

Our company rents and services a fleet of about 10 trucks and 2,000 portable toilets and Cro Software's drag and drop dispatching makes managing this a breeze compared to other software we have used in the past. Whether in the office, at home or even on my phone, I can see where drivers are at in their routes and stay current on and manage their workflow.

Cons

The only downside I have noticed on our end is the integration with Quickbooks could be smoother. It has saved us hours of data entry using their web connector function, but it does require frequent collobration with our IT firm to shore up glitches and issues. I am, however, confident this is something that will continue to be smoothed out over time.

March 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

1.0

Customer support

1.0

Functionality

3.0

March 2019

Classic Overpromise and Underdeliver scenario.

We signed up for Cro Software hoping it would be a much needed upgrade to the outdated software system. I had my doubts at the very beginning and started to express my frustrations within the first 30 days. I told them after the very first training session that I no longer wanted the billing piece. I was charged for it anyway and I felt like I had to tell 3 different people I didn't want billing any more before I could get anyone to hear me. With the other missing pieces we were always assured that the critical pieces that we needed "were in the que and would be added soon." Meanwhile I had to use my old software and make double entries to it and to Cro (very time consuming) in order to keep track of the information for which I am required to do reporting for the state. I paid for peace of mind, not to have more work on my office staff. We quit using Cro after 90 days. We had about 5-7 hrs training total (all of which were longer than they needed to be and less effective than they could have been). We were told that we could not get any of our money back (our large upfront payment or any monthly fees) because they had already done "so much" training. I should have been the one reimbursed for the training because it was such a painful waste of my staff's time. They also said that because Cro has so many happy customers they couldn't understand what our problem with them was. Moral of the story: They don't listen. This ranks as one of my most painful lessons.

Pros

Dark background colors are easy on the eyes. The basic functions of the software is very straightforward and quick to learn.

Cons

The upfront, non-refundable licensing fee of several thousand dollars. Never sign a non-refundable contract when you have no experience with the software other than demonstrations--that was our very painful life lesson!! Cro software was touted as a comprehensive solution and it was not. It lacked one of the most fundamental pieces that we needed in order to operate effectively (that our outdated software covered handily). There is also no way to securely capture credit card information. Our outdated software was able to do a better job of this and there are even better options with other software. A close competitor, CORE software, has a way to tokenize cardholder data and is PCI compliant. Tech support was frustrating to work with. It was generally the same person who had a tendency to assume they knew what you were trying to understand before fully listening to the question and would proceed to talk over you or go on ad nauseam on the training when we already had that part down. It would be tricky, but we'd have to find ways to interject or interrupt so that we didn't waste 2 hours. We had a 2 hour training on billing in which all I wanted to do was to try one invoice to see how it would show up in my online accounting system. I was finally able to get them to try that at the very end and as I suspected that billing was not going to sync with my books without a lot of changes to my accounting. I would have liked to have saved the 2 hour training session.

Response from Cro Software Solutions

Replied April 2019

Hello, I am very sorry for any miscommunication between your staff and ours. We have never advertised to have a full accounting solution with credit card processing etc. Currently we do rely on a back-end accounting platform to manage the account balances and payments. We are always working to improve the software for all of our users by adding new features, in this case I think we added several only to be told more was needed. I wish these issues had been brought to our attention prior to the decision to go with Cro so we could have addressed them then. We will never purposely mislead a Cro Provider! I do thank you very much for taking the time to write this review, I sincerely hope we have an opportunity to talk again in the future and change your opinion of Cro Software. We are available anytime 844-276-2467

November 2020

Wendy from A King's Throne

Company Size: 11-50 employees

Industry: Environmental Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

November 2020

CRO Software

Overall, we are happy with CRO Software. There are a few kinks here and there that we have worked through or are still working through but they are really good to work with!

Pros

CRO Software has been great to work with. Their people are great! They are always available to help out when needed.

Cons

There are a few things that this software cannot do that we need it to do. We are hoping that we can get these features soon!

November 2020

Derek from JOTS Rentals

Company Size: 11-50 employees

Industry: Construction

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

4.0

November 2020

Cro Review

The Cro system has enabled our company to transition from a paper and card dispatching system to a digital one. There have been some bumps along the way, and we're still ironing out some of those issues almost a year later, but the day-to-day operations go smoothly almost all the time. The inventory and dispatching systems have both positive and frustrating aspects to them, but the customer service team is always willing to help us along, and they are patient when we take a while to comprehend. They work with us to make the system function better and encourage requests for new features.

Pros

Simple functions can be performed quickly. Assigning a job to a driver or moving a job from one driver to another is very simple. The ability to create requests and modify routes for the drivers instantly has been incredibly useful as we've moved away from route books and paper dispatching requests.

Cons

Some of the more advanced features can be cumbersome and require several steps for every single job that is created. There are also a handful of features that have quirks that require the user to be very familiar with the system in order to know how to work around them. If your drivers are in an area that has spotty reception, the app will freeze and not work until reception is regained.