Forward Thinking Systems Software


 

Forward Thinking Systems provides a cloud-based fleet management solution that provides businesses with tools and functionalities that help them to coordinate and track their fleet of vehicles in real time.

Vehicles can be installed with a tracking device with a constant satellite and cellular connection that sends location updates to the online application, providing real-time locations. Through the solution's Route Manager, users can view assets on a map and differentiate between vehicles by color, type and custom labeling to indicate usage type.

Forward Thinking Systems provides a dispatching feature helps dispatchers to find an address, locate the closest vehicle to a stop and dispatch the stop to the driver. Communication between drivers and dispatch can be managed with the two-way messaging feature from the cloud application directly to a driver’s device. Drivers can access the dispatch feature via mobile and tablet computers.

Support is offered via phone and email.

 

Forward Thinking Systems - Live streaming cameras
 
  • Forward Thinking Systems - Live streaming cameras
    Live streaming cameras
  • Forward Thinking Systems - Vehicle activity & breadcrumb trail
    Vehicle activity & breadcrumb trail
  • Forward Thinking Systems - Digital DVIRs & maintenance reminders
    Digital DVIRs & maintenance reminders
  • Forward Thinking Systems - Driver behavior montioring
    Driver behavior montioring
  • Forward Thinking Systems - ELD dashboard
    ELD dashboard
  • Forward Thinking Systems - Route optimization
    Route optimization
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

15 Reviews of Forward Thinking Systems

Showing 1-15 of 15

 

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Eric from US Pavement Services
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

FTS-GPS Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Usability
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Quality
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Support

Forward Thinking systems has allowed us to keep a closer eye on our workforce, optimize our daily routing for drivers and help answer questions regarding start times, punch in and outs as well as provide more accurate arrival times to customers.

Pros

This tracking system allows you to avoid delyas, find the shortest and most efficent routes and optimize your daily driving schdeules drastically reducing fuel and labor costs.


Cons

The old portal was hard to use and took some time to load but the new portal is much cleaner and faster.

Review Source: Capterra
 

Casye from M. Construction
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

AMAZING

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

the customer support was instrumental in listening to our needs and providing a comprehensive solution.

Pros

Software is very user friendly. It's changed my business.

Cons

We haven't seen any negative functions within the software.

Review Source: Capterra
 

Steven from Exchange My Mail
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Best Solution with awesome tech support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

From the sales process to setup, to ongoing support, this was a great experience all around.

Pros

Solution works as it should with outstanding customer support.

Cons

Cannot say that there is anything negative as yet.

Review Source: Capterra
 

Brian from Inter Metro Freight, Inc
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2018

August 2018

Forward Thinking Systems product and service review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My overall experience with Forward Thinking has been great. They offer a premium product with a priority and focus on customer service. In my opinion, the experience can't get much better in the telematics market.

Pros

After reviewing many different telematic solutions, Forward Thinking was the only system that was able to incorporate all of our needs on to one platform. They offer a one stop shop for equipment tracking, video analysis, route optimization, paperless dispatch and messaging, while ensuring a user friendly experience.

Cons

With any electronic system, connectivity can be a challenge, but Forward Thinking's response time and attention to detail has made for an almost 100% up time experience.

Review Source: Capterra
 

Danny from Rapid ACS
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Great Partnership

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are happy overall and will remain with Forward Thinking Systems.

Pros

The software is clean and truly like nothing else out there in the market today. The team is friendly and always willing to assist with requests. They certainly are open to new ideas and implement them into their software.

Cons

Nothing, the software is great and the customer service is very helpful and responsive always.

Review Source: Capterra
 


August 2018

August 2018

Exceptional Customer Service and Value

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The Forward Thinking Soltuion is a great value based on your standard Fleet Management Solutions on the marketplace today. Easy to use webbased software and a variety of hardware options for ay vehcile or equipment assets. Always developing new features every month for customers.

Cons

Needs to add dashboards to the reporting.

Review Source: Capterra
 

Steven from New Horizons Supported Services, Inc.

June 2018

June 2018

It's been a very supportive and friendly experience.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

It's easy to access and navigate. I like that you can communicate with your staff through text messages. I also love the fact that it allows you to generate reports on the fleet travel activities on a daily basis.

Cons

I really don't have a feature that I don't like. I utilize the system on a daily basis and it makes my job easier. It have helped me add an extra safety feature on our fleet.

Review Source: Capterra
 

Wanda from Onex, Inc.
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Great Customer Service, and product more than meets requirements

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

Driver location visibility, speed monitoring, ability to report road use miles, and track maintenance needs.

Pros

There is enough 'canned' reports to arrive at good information extraction. As with any software, there is a little bit of time to load in the data, but lots of potential once you do. We were able to move from outsourcing our road use reporting to doing it ourselves. Helped offset the cost of having the ELD's and operating systems. We also have better visibility into driver performance; and driver locations at any given time. As well as integrating with our Comdata credit cards to help track fuel expense.

Cons

Any issues I had come across have been due to myself and not the software. No complaints from our company. FTS has been stellar in customer service and always quick to answer questions.

Review Source: Capterra
 

Pablo from GMSS

March 2018

March 2018

Frustrated.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The dash camera.

Pros

Dash cameras, costumer service. Something good is that apparently it is a good solution because it provides 4 services on only one platform.

Cons

After 1 week using FT I regretted having changed our old provider. It has many types of reports but they are not useful. I'm just counting the days to end the contract and return with Fleetmatics! I can't import my geofences or locations, the Route Matrix is too complicate to use, so many isues with Fiel Warrior(ELD) and more issues.

Review Source: Capterra
 

Jon from All Points Media
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Everything works great with keeping track of the truck engine services and GPS tracking.

Ease-of-use

Functionality

Product Quality

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Ease-of-use
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Pros

Keeps tracking of engine service and alerts us. GPS track is consistent and shows exact locations of trucks always.

Cons

Can't pull more than 1 day at a time GPS reports. Would like a full week or more to show the path of our trucks to clients.

Review Source: Capterra
 

Mary from Mizell's Hauling

July 2017

July 2017

Waste of money and time. These where suppose to make tracking our fleet easier. Not reliable.

Ease-of-use

Functionality

Product Quality

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Value for Money

Ease-of-use
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Pros

When it works, its nice to know where are trucks are.

Cons

Only as accurate as google maps, lots of issues, mileage is not reliable, constantly contacting customer service,

Review Source: Capterra
 

Michael from SpecOps Group
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Great support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Global distribution efficiency increased expedentially

Pros

Simple to learn and navigate through. Very quick results when I need to get instant logistics. Map loading is very fast and there have been no outages.

Review Source: Capterra
 

Richard from itc2.net
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Rep was awesome! Very professional and friendly and definitely went out of his way to make sure thi

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The support team at Forward Thinking are exceptional and have nothing but your interests in mind. At every step they are making sure everything is to the level needed for the software to perform at its best!

Cons

None. The only thing that I'd say is that it would have been nice to have an office in Atlanta closer to me of course. Although, everything was handled well over the phone and via web meetings with our team and Forward Thinking's Team.

Review Source: Capterra
 

Troy from Specops Group

June 2017

June 2017

This is the best system I have every seen

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very user friendly and great customer service. After doing my research I found this system is by far the best out there.

Review Source: Capterra
 

frank from tires13
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

terribe, bait and switch experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The equipment hasn't even worked as described after 3 months. even the person who sold it to us quit the company already!!!

Cons

people, equipment, we got conned, nothing works properly after 3 months and we receive nothing but preprogrammed corporate space alien responses. BUYER BEWARE!

Review Source: Capterra