About ITS Dispatch

ITS Dispatch by Truckstop.com is a cloud-based fleet management system designed with small to midsize fleets and freight brokerage firms in mind. It features a suite of fleet management applications, including dispatch and scheduling, GPS tracking, freight brokerage, and rates and quote management.

With ITS Dispatch, users are able to view and manage all active loads and create invoices with one click. It also features a detailed reporting module that provides critical statistics to the user. It is ideal for fleets smaller than 25 trucks with 20 or fewer concurrent users.

ITS Dispatch is priced as a monthly subscription at two different tiers based on the number of trucks. There are no contracts and training and support is free. It is compatible with ...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

290 Reviews of ITS Dispatch

Average User Ratings

Overall

4.47 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(155)

155

4 stars

(118)

118

3 stars

(15)

15

2 stars

(1)

1

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 290 results

August 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2018

Wonderful Product

Pros

We have used this TMS for 10 years and love it.

Cons

The updates help with functionality but it has had some issues years ago.

Response from Truckstop.com

Replied August 2018

Thank you for the outstanding review! Our software will only continue to get better with time and we hope to keep you on for at least another 10 years! Wishing you continued success, The ITS Dispatch Team

January 2020

Simon from Reliant Transportation Group, LLC.

Company Size: 11-50 employees

Industry: Transportation/Trucking/Railroad

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

3.0

January 2020

Great Software - Needs some Tweeks

Amazing 5 years together. Sad to have to leave.

Pros

Ease of use of this product is amazing.

Cons

Functionality started to fail and so we moved softwares.

Response from Truckstop.com

Replied January 2020

Hi Simon, We're sorry to see you go! Can you please provide us with any specifics about how the functionality started to fail for you? I'll pass that along to our product team to troubleshoot and make improvements if necessary. Thank you!

June 2017

Kevin from 50 State Freight Inc.

Company Size: 2-10 employees

Industry: Transportation/Trucking/Railroad

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2017

Awesome and easy to use.

A must have for any freight broker aor carrier.

Pros

My 67 year old dad can understand and use with ease. Set up time was quick and plenty of demo videos to help you along the way. Call and someone answers the phone! All data can be exported to exel.

Cons

Wish there could be a column that alows a partial payment to be posted and a balance on account to show up. Customers pay what they can sometimes and I dislike posting paid if there is still an outstanding balance.

Response from Truckstop.com

Replied June 2017

Dear Kevin, What a fantastic review, thank you! Your feedback is important to us, sir. Therefore, since reading what you posted, we have initiated the process for adding this feature today. We want you to be happy. It will be available for use no later than July 15th, 2017. That's a promise. Thank you for your business and loyalty. We wish you continued success, The ITS Dispatch Team.

November 2019

Renna from Tuck-N-Roll Express LLC

Company Size: 2-10 employees

Industry: Transportation/Trucking/Railroad

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

3.0

Functionality

3.0

November 2019

Incomplete list of available freight

Pros

It is easy to use and provides the info need to make decisions.

Cons

I did not understand why my driver was finding loads on her phone app. that I was not able to find on my laptop. I called tech. support and was told the phone app did show more data and there was nothing they could do to provide the same data on the computer. The last few days I have been comparing the two and have found that at times there is about 30% missing on the laptop. This is not acceptable. It is far more time consuming to use the phone and this needs to be fixed.

January 2020

Mike from Blackrock Transportation

Company Size: 2-10 employees

Industry: Transportation/Trucking/Railroad

Time Used: Less than 2 years

Review Source


Ease-of-use

5.0

Value for money

1.0

Customer support

1.0

Functionality

2.0

January 2020

Endless Issues

I initially went with ITS Dispatch because of the Truckstop brand however now Im regretting my decision. They have not put forth the effort to maintain the system. I need an alternative :(

Pros

The software is easy to use and implement

Cons

Ive been dealing with ITS Dispatch issues with the software for over a year. Each time I ask about the status of the bug I receive a generic response about tier two is working on the problem. Recently ITS Dispatch has had a malware issue that has not been fixed. Currently we can no longer add files to the system. There seems to be some disconnect in what ITS dispatch sales offers and what the system can actually do. To some degree its like dealing with a used car salesman.