I love the simplicity and ease of use costumer service is great.

Currently we can no longer add files to the system. There seems to be some disconnect in what ITS dispatch sales offers and what the system can actually do.

Limited in the necessary load entry data and very limited in the drivepay options.

There is no support available for problems on weekends. Bill of Ladings need to be more customizable.

Pros: Products is wonderfully easy to use and the integration with Internet Truckstop is a nice feature to have. Other features such as the dashboard give a good read of where things are at a glance.

It is easy to use and provides the info need to make decisions.

I like being able to see who clicks on our loads so I can follow up with them to see if they have questions.

My overall experience has been great using this service.I keep my trucks loaded with the best market rates available.

ITS has been a good product for us. We do not use it to its full capability but have been happy with the parts we use.

I like  the fact that I can enter all my loads and organize my billing all in one place.

This software has been a lifesaver, super easy to use does the job without any complicated system.

A good solution suitable for smaller size business. Easy to use and good visibility.

Many of its features are intuitive and easy to use. It is a good, inexpensive option for smaller companies.

I initially went with ITS Dispatch because of the Truckstop brand however now I’m regretting my decision. They have not put forth the effort to maintain the system.

Easy to use, We like the cloud based as we can access it anywhere. Wish it integrated with Rand McNally  and Drive Axle.

Love ITS and the customer service is EXCELLENT. Always spot on with their help.

We use truckstop daily to help cover a certain type of load. I like the ability to connect with carriers you normally wouldnt know to call.

Very effective in helping me and dispatch move more efficiently.

I like the cloud aspect of it,  Its easy to train people on it. I would like it to have a better discount for agents account.

Its beautifully designed to keep track of your loads where your. Drivers are its awesome.

We have been the user of ITS Dispatch for over 5 years now and feel it provides the most cost effective solution.

Pros:  Resource on both office and mobile platforms, Rapid refresh rates available, great sorting of fields/columns to maximize search vectors and affordable & easy to use.

Great software that is easy to work with. Customer service is great at answering any questions.

Simple and still comprehensive. We like all the integrations that make it easy to plug into other things.

No easy way to pay truck owner and driver without complicated maneuvering. There is NO way for you to self upload FUEL into system.

Terrible customer service no emails They are all automated and no phone number to call.

Real time location ease of integration was fine.

Excellent reporting and driver management platform as well. All in one pricing was also a great feature.

This has already improved the effectiveness of our system quite a bit.

Customer support has been great to work with and the installation of the product was easy.

There's so much potential with this company. I was extremely happy when I first signed up with them and had an excellent experience the first year and a half.

People will say the same about others but we've tried others and Samsara has been the best with the equipment, customer service help, product has been working great for the past 7 years.

We own a medical transportation company with 30+ cars and with this product we can ensure our values; safe, reliable and friendly.

Absolute worst customer service I think I've ever dealt with in my professional 10 year career. You can not get a hold of them by phone.

The ability to share live links is very helpful. The Time on Site report is a great tool to share with shippers and consignees.

We have been with this company for over a year and finding the prices for the service and the shipping to be ridiculous and unaffordable at this point.

Samsara has easy to use API based on REST. This helps developers to integrate Samsara into their TMS systems.

Safety policies have been easier to monitor. We love the camera placements in our equipment.

It's great having GPS, driver logs and vehicle inspections in one place. Our team uses GPS daily to keep on top of trips in progress for our chauffeur service.

It's not just drivers and compliance that benefit, our logistics team, dispatchers, compliance team and the clients in the vehicles all WIN.

Ease of use and the ability to give input on improvements or changes that make the software work better for us.

Samsara has been a great tool not only in organizing and managing out vehicles and assets, but has allowed us to successfully defend against false claims.

It is the best integration I have seen so far.

Not having a fleet program is putting my company drivers at risk. This advertising was fraud.

Lack of integration with our CRM and inability to automate creating new customers from an outside source.

The only downside is that when the gateway has an issue with the truck the GPS tracking is shut down.

The other thing that really impressed me was that for what you pay, you receive free feature-rich firmware and software updates to your equipment during the life of your contract.

There ELS picks up violations in elog and no one able to remove the violation.

We have been very happy with Customer service. The Cameras are very clear with good night vision as well.

Since everyone has begun working from home and remotely, customer service has suffered and response time from email is very lacking, and when they do its the same scripted reply's.

We use this daily and it has saved us in payroll cost as well as downtime with my drivers. The clarity of photos is crystal.

We have loved it from the beginning. Very easy to install and very user friendly.

Super friendly staff, getting the program implemented from start to finish was easy with samsara staff helping us through the process.

Inability to prevent a driver that has logged out from being put back on duty.

From the salesman to customer support and product quality, I have to say this is a pretty good product for the money.

It has been great so far. Customer service is great and we receive fast responses whether needing a quote or technical support.

The dashboard is just a little boring with the lack of color. Maybe needs just a little splash of color for visible interest.

The implementation team was amazing and made sure the setup process was very easy. The dashboard of the program is great and the integration with my other favorite software is on point.

Ease of use, tracking assets, reports. The ease of improving efficiencies and customer relations.

ITS Dispatch by Truckstop.com is a cloud-based fleet management system designed with small to midsize fleets and freight brokerage firms in mind. It features a suite of fleet management applications, including dispatch and scheduling, GPS tracking, freight brokerage, and rates and quote management.


With ITS Dispatch, users are able to view and manage all active loads and create invoices with one click. It also features a detailed reporting module that provides critical statistics to the user. It is ideal for fleets smaller than 25 trucks with 20 or fewer concurrent users.


ITS Dispatch is priced as a monthly subscription at two different tiers based on the number of trucks. There are no contracts and training and support is free. It is compatible with both Mac and Windows-based systems.



LongDescription

ITS Dispatch is a Web-based fleet management solution for small to midsize fleets and freight brokerage firms with fewer than 50 trucks and 20 concurrent users. It offers dispatch, fleet maintenance and quotes management.

ShortDescription

Employee Management

Shipment Tracking

Vehicle Management

Safety Management

Fuel Management

Import/Export Management

Driver Settlements

Dispatch Management

Order Management

Load Optimization

Customer Portal

Scheduling

Accounting

VIN Lookup

Mileage Tracking

Truckload Management

Rate Management

Fleet Management

Routing

Maintenance Management

3PL Management

Inspection Management

Work Order Management

Billing & Invoicing

Customer Management

Accounting Integration

Discount Management

Waybills

Contact Database

Driver Management

Quotes/Estimates

LTL / Shared Truckload

Carrier Management

Live Driver Tracking

Mac OS

Web browser (OS agnostic)

Chat

Self-Employed

2-10

11-50

51-200

ITS Dispatch

In Person

Live Online

Webinars

Documentation

US Dollar

Samsara helps the largest and most complex operations organizations empower workers, save on fuel, and build a world-class safety program—all from a single easy-to-use, integrated platform. 

With tens of thousands of customers across the United States, Canada, Mexico, and Europe, Samsara is a proud technology partner to the people who keep our global economy running, including the world’s leading organizations across construction, transportation and warehousing, field services, manufacturing, retail, logistics, and public sector. The company’s mission is to increase the safety, efficiency, and sustainability of the operations that power the global economy.


ITS Dispatch vs Samsara

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

Popular Comparisons