map integration, ease of use, detailed reporting, pin point accuracy, email notifications to myself

losing gps signal underground which can lead to inaccurate pin point locations up to several blocks away

Report data is invaluable. Seeing daily info like stop times by delivery, fuel loss and aggressive driving behaviours is essential to ensuring you have the right drivers and that your assets are being operated in a manner that will protect them from unnecessary wear and tear! Integration with Google street view is also great when your trying to identify landmarks!

It would be nice when adding landmarks if they could be added by clicking on stop and start points, currently you have to zoom in and click beside the start or stop.

I have had nothing but issues with Certified Tracking/Autoconnect. I was under contract and for 2 years I dealt with the company about their units not working. I spoke to many different account managers, and upper level staff. NO ONE, and I mean no one, ever fixed our issues. Their system works well for a shot time, then it starts to fail, we had 14 trackers, by a year in, less than half of the trackers worked, talking to the company gave nothing but lip service and excuses on why their product wasn’t able to consistently work. When out contract was up they worked diligently to try to get us to sign another contract, they had no interest in standing behind their product, just an interest in keeping their billing consistent. I would not recommend them to any company, they run under a few different names. I spoke to Titan tracking as well and they fall under the same umbrella. Avoid at all costs. If you look at the previous reviews, one is from [SENSITIVE CONTENT], he was one of their account managers, so they are obviously posting fake reviews to boost business. If you search other reviews you will see the pictures that show he works there

It worked well for the first few months.

The units have a short lifespan and the company doesn’t replace them or stand behind their product.

The best benefit was efficiency.

This software has streamlined our operations completely. We now know where all of our techs are in the GTA and do not have to call around to see where everyone is. When a customer calls and needs service right away we know exactly who is closest and how long it would take to reach them. Fabulous!!!

There are no real draw backs to this software so far. The only room for improvement would be the mobile app that doesn't allow for reports and such but really, we have those on our computers so not a super huge deal.

The ability to assign assets efficiently to task, review routes, understand fuel consumption, and monitor driver behaviour.

The interface. It's so intuitive and quite easy to manage. The options are at your fingertips and the integration into Google maps is a smart feature.

Some of the outputs on the reports could look a little sharper and easier to read, format-wise.