I am pleased with Samsara overall. It has shown us how to take our business to the next level. As we've evolved, our requirements of Samsara have as well. Although Samsara could not anticipate this, I am eager to give helpful insight on how to help Samsara go even further!

I enjoy having the insight that it provides us. Literally, with what I can see on the road, and all of the back-end data it can provide us. Samsara helps us remain compliant in our industry. So its routing functions are a leading example of what vehicle tracking should look like. Lastly, the driver app is what comes in the clutch to wrap it all up. Our staff finds the app very intuitive, simple, and it rarely faults. It is official and its documents function help us log valuable information that we turn into presentable data!

The system is buggy, and I find myself having to call in every so often to inquire about why I'm not seeing certain stats or images on my vehicles from their dashcams. The Driver app sometimes force quits and will sometimes refuse my drivers to log information.

It's been great, I thinks it's the best you can get and I have an excellent working relationship with my rep [sensitive content hidden].

Broad range of products, best products on the market. I like that I can call my Rep [sensitive content hidden] at any time and assistance with existing products and services and get the same level of interest and commitment that I received when he sold it to me. He supports what he sells.

The customer service and reporting a problem through the system. If I call my rep it's great customer service. If I can't get in touch with him or I used the reporting on line it takes far to long to get help and resolution

Horrible service.[sensitive content hidden] is the worst representative not helpful at all.

In the beginning they are friendly to get you to sign up

They have hidden fees, no real customer service help, you have to wait 48 hours in order to get someone to help you.

It is such an easy system to use and what's even better is how easy it is to teach drivers how to use! Makes orientation much simpler. The customer support is always top notch!

When trying pull data for reports sometimes selecting exactly what you want is not as easy as it should be, i.e. date ranges, grouping.

Starting with the first rep that we talked to our overall experience has been fantastic. Everybody says yes we get no no’s

The safety section is by far the best and what I use all the time

No problem, don’t have any real problems. Customer service can solve whatever I need.

Customer service it's very poor. I takes forever to fix simple problem. In case if app quit working or something went wrong and driver gets an violation because of the app customer service refuse to fix or remove that violation. Be careful with contract. They hook customers on service agreement ,in case if you cancel before term they will ask for return the device back plus pay the rest of the term left.

Manager dashboard it's really good developed, and easy to use. GPS its accurate and camera works great and fast.

Driver app its hard to use and it's slow. Hard time to edit logs. Crossing border glitches. Doesn't give warning to driver in case if driver forget to do DVIR.

very pleased with the everyday operations of the program

tracking drivers and helping direct them

nothing yet. i do like everything so far

I cant ra e enpugh about Samsara. We delt with other companys but none can compare.to Samsar. Love me some Samsara.

All the features and no options. Especially the camera system.

That we didnt get it sooner. The system just works.

it's a top notch so far. I would highly recommend to anyone looking to upgrade

We finally found a system that does it all and accurate. I am still learning, but that's due to the wealth of knowledge it contains.

Nothing so far. It has been easy to use and navigate for our team

Very positive. We have installed Samsara in all of our equipment, fleet vehicles, and over the road trucking assets.

Video AI, ease of use of Samsara dashboard, reports, and instant notifications.

System continues to read as running if asset goes into a cell dead zone and racks up inacurate engine hours. Causes John Deere equipment to go into De-Rate when connected to equipment ECM.

Not bad at all it will depend most likelynin the user but is really complete

I love the libe tracking yo can see in the map where is your truck and calculate the eta also can send the tracking link to the customers

To be honest it is a good app but qe also use macropoint and macropoint is our first option also drivers preffers MP

Love it. We have a screen on the wall in our office, every time we have a customer that come to visit us they like the way it looks and we always get complements of what we can track with the software.

*Easy to use *Can be used on different platforms *Looks very high tech

On the maintenance section-When you create a schedule for any particular unit you have to create multiple for each unit. On an our previous software we used to use before you only have to select a unit and then select what you needed to track ea. PM, DOT inspections etc.

Samsara has the best real-time tracking capabilities of all of the other Telematics providers. The reporting functionality is superb.I love the integration with Fleetio and Magnus Technologies. I'd like to see Samsara work closer with TMS providers to offer better service and provide insight for improvements to operational efficiency.

I'd like to see more integrations with other companies. The dispatch and maintenance functions are very lacking.

Samsara is the big dog in the industry and has this down to a science. The solutions are scalable for large fleets down to smaller delivery or transportation customers. The up front costs were high for us and the return on investment took time. Users were easily trainable and the feature rich web platform and cloud based video system was exactly what we needed from a safety stand point as it did most of the work for us. The alert system and AI systems were very good and came in handy in terms of driver training coaching and reprimanding. Samsara has paid off on more then one occasion by saving the company from costly or preventable accidents due to poor driving.

Very slick platform, loaded with features, reporting, cameras, video clips, alerts etc. Everything you want in an ELD/driver fleet management platform.

You get what you pay for, its very pricey to operate and is the best out there but hard to justify the costs when there are so many other players in the same market.

Horrible experience, completely cannot count on this product.

The product started off great, now anytime I have an incident it is never working.

Poor communication, too difficult to get anyone to help you, always blame issues on something else. Never works when I need it, I completely cannot depend on this product

Samsara has been a great service so far. I find much more value with this service than past providers. I also expect that we may begin using some of the additional features when we get time to work with them.

Samsara is very user friendly, it seems to have endless features you can use. We like the cameras they offer and have them on all of our route service based vehicles to be able to confirm missed trash collections or confirm issues with why carts may have not been collected.

Pulling the camera footage can occasionally be difficult just because the points on the map do not always align perfectly with the footage. This is a simple problem to fix, I just expand the amount of footage I pull.

Solid overall experience. [SENSITIVE CONTENT HIDDEN] was very nice and accommodating with anything that we needed. Overall the website works well and my drivers all said it was very user friendly.

Hookup and setup was very easy. Website is clear and not cluttered and easy to navigate.

It took me a little bit to figure out how to get in and see the cameras when videos were available.

Safety policies have been easier to monitor. We love the camera placements in our equipment.

Intuitive navigation for the dashboard user as well as for the driver.

The dashboard is just a little boring with the lack of color. Maybe needs just a little splash of color for visible interest.

Samsara allows us 100% visibility of our fleet, plus diagnostic info regarding our trucks, including fuel level and DEF level!

Samsara offers a simple yet stunning UX. The dashboard is subtle yet robust. What I love is that nothing annoys me about the interface. Things are where I would assume I should find them. There is just enough functionality without introducing options I'll never use. So far Samsara is super durable and stable. Reporting is quick and accurate. The hardware options surpass the competitors. So far we are very happy with our choice.

The maintenance feature doesn't allow uploading files such as receipts.

Our contract with your company started at the end of March 2019 and our dashboard turned off October 2019. EVEN THOUGH I HAVE PAID FOR FULL YEAR OF SERVICE ON MY DEVICES. We had to keep Verizon connect active and ongoing while we waited for your installation. Installation crews never could get them installed correctly . We were told that this system would alert for distracted driving, if there was a car stopped in front of you it would alert you, non of the in cab "coaching" features worked. The only two features that ever worked (not consistently, rarely did this work correctly) was the "your seatbelt is unbuckled" and "please reduce speed" . We made this switch to Samsara due to the salesperson advertising these features to us, which never worked. We were happy with our Verizon connect. We were told you had multi rear camera and side camera options That we're coming out within 4-5 months. That never happened. We were told we would be on a monthly billing cycle. Only to be told later that they were giving us 30 day month trial and that you did not offer monthly cycle. We never do annual billing cycles. This would have been a deal breaker for us. We spent $3000 integrating this product with our company operation software.we still have never even gotten to make sure works , yet since we haven't been able to pull a log from Samsara. Not having a fleet program is putting my company drivers at risk. This advertising was fraud. Our agreement has been breached.

THE FALSE ADVERTISING the idea of what the company and their equipment would do . I could integrate to our company software ( which our software people got done on our side) Samsara never did their part to run logs to see if it was working.

The coaching features do not work as advertised. Heat from your windshield will interfere with its performance entirely, promise of future equipment being developed which never came to be available. switch sales tactics, poor customer service,

HORRIBLE, we left our previous ELD company due to awful service and unethical treatment as a customer. Samsara promised to be a good business partner and has done nothing but fall short. Do your self a favor look else where for companies that Value your business and WANT to work with you. Keep in mind this company like many others will lock you into an additional contract period (3 more years) at the end of your first one if you do not provide notice.

The Product is somewhat simple and not to hard to use however the app will put drivers on duty when they take them off duty. Making edits in the driver reports is annoying and more time consuming than necessary due to needing to leave a remark for every edit.

The most disgusting part about this software is the team behind it. DO NOT purchase this software. This is a money grabbing company that will use contracts and unethical tactics to take your money. This company will NOT work with you or be a good business partner. I have a Fleet that I currently am building up. Initially we signed a contract for the starting 8 devices we needed. I purchased another truck recently. I contacted Samsara for another device. In response to this they sent me a contract for an additional device. Which would have been fine however this contract had different timeline terms. Meaning at the end of my contract period we would still be liable for that other device for an additional however many months. I called my account manager to explain that I am building my fleet and planning on almost doubling my trucks. I explained I wont be purchasing these trucks at the same time, I would gradually be acquiring them and would not like to have individual contracts on every truck at different periods throughout the year. Signing the contract would have been fine if the trucks I purchased fell into the same specifications as the original contract. There was no budging or help on their end. This means I would have 6 to 8 additional trucks all with different contractual obligations. [Sensitive Content ] is who I was talking to. There was no help no budging just no. A company like this should be your business partners but Samsara just wants to TAKE ADVANTAGE OF YOU.

After 3 years I am attempting to cancel my account which they make nearly impossible.

Seeing where my fleet is works. All other features that they offer are bothersome to your drivers.

If you are a growing company be cautious signing a contract with them. If any of your fleet is going to be idle for more than 1-2 weeks expect endless vehicle dead batteries because the samsara device has high parasitic battery draws. Customer service is an endless loop of passing you around until they close your ticket without a resolution. Your customer rep will change endlessly and you will be left unsupported. I made the mistake of choosing a self contained tracker for some of my equipment to avoid the battery drain issue but they have a battery that has to be replaced monthly if you want it to track more than a few times a week. This battery powered unit has a special expensive non-charging battery that you have to buy from Samsara. It will give you a 1/4 mile location of your equipment as well that is useless. I tried with phone calls, emails, website submittals to get this resolved and they can't and then make me pay out the remainder of the 3 year contract for poor performing units. The features for driver training are annoying and poorly performing. Telling the drivers throughout the day they are about to get in an accident etc. I disabled all of that immediately to avoid having my entire team quit because of the voice telling them to be coached.

If you need better tacking or ELD look for somewhere else. If you sign up with Samsara they get you for 3 years and can't even get away unless pay full for three years.

Looks good that's all noting else is good

there ELS picks up violations in elog and no one able to remove the violation. Customer with just time waste zero help from then they just can say put note its in error but how driver can driver with violation on elog. We wish we have moved out from them log time ago.

I HAD SMALL ISSUES WITH DEVICE GOING OUT, IT WAS QUICKLY RESOLVED BY SAMSARA TEAM BY THEM SENDING ME ANOTHER ONE IN 2 DAYS. I HAD ISSUES WITH THE WIRE THAT BROKE AND THEY REPLACED THE WIRE IN 2 DAY'S FREE OF CHARGE. WHENEVER I CALL THEY ARE ALWAYS THERE TO HELP WHICH I LIKE. PHONE CALLS WORKS AND EMAILS WORK ALSO. THEIR PRODUCT IS A GOOD PRODUCT TO HAVE AND UTILIZE FOR A COMPANY WHO LIKES TO SEE REAL TIME TRACKING. AS FAR AS DASH CAM THIS IS THE BEST PRODUCT YOU COULD EVERY HAVE. OUR TRUCK WAS SIDE SWIPPED WITH A CAR AND THE CAR CALLED CHP TELLING THEM IT WAS OUR TRUCK WHO HIT IT. LUCKILY DASH CAM WAS THEIR AND BEING A WEEKEND I CAN REMOTE ACCESS IT FROM HOME AND SHOWED CHP WHAT REALLY HAPPENED THEY LET OUR TRUCK GO AND GAVE OTHER PEOPLE TICKET AND TOWED THEIR CAR.

EVERYTHING WORKS THE WAY IT SAYS IT WILL WORK.

SO FAR WITH ALL THE EXPERIENCE WITH THIS PRODUCT THERE IS NO ISSUES

Not very good. They said this is a stated limitation.

You will loose the first minute of almost all motion, the camera doesn't turn on when driving below 5MPH this means for the first 45 seconds or so, you will get no video, this is more than often in my experience have found when drivers will hit a wall or another car. I have missed 5 accidents so far. I subscribed to 3 years with my whole fleet, after on year, I am chalking this up as a loss. :(

Doesnt record when the vehicle is powered on. You WILL loose important info. I never see when they leave a location, it doesn't kick on until they have hit the road. This means when they first pull of from ANYWHERE, you will loose all video