JotForm Software


 

JotForm is a cloud-based form automation solution that enables users to publish online forms and record customer responses. It helps users to generate leads, collect order payments, conduct customer surveys, manage job applications and register guests for events.

JotForm features a one-page-per-question survey format and several built-in templates and themes that help users to customize their forms. The solution also features a central dashboard, and the form builder supports emojis, icons, animations, video backgrounds and more.

JotForm offers plugins for PayPal, Google Drive, Dropbox, MailChimp, Box, OneBip, SalesForce and Zoho CRM. Users can also add widgets like checklists, image sliders, terms and conditions, date selections, tables and more to their forms.

JotForm offers services on a monthly subscription basis that includes support via email, chat, training videos and an online support forum.

 

JotForm - Form builder home screen
 
  • JotForm - Form builder home screen
    Form builder home screen
  • JotForm - Email settings
    Email settings
  • JotForm - Conditions
    Conditions
  • JotForm - Embed
    Embed
  • JotForm - Edit questions
    Edit questions
  • JotForm - Payment integration
    Payment integration
Supported Operating System(s):
Web browser (OS agnostic)

202 Reviews of JotForm

 

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Software Advice Reviews (3)
More Reviews (199)

Showing 1-3 of 3

Mark from Canadian International School
Specialty: Education
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

April 2018

April 2018

JotForm is ideal for online inquiries and simple booking system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

1. Simple and easy to use.
2. Drag and drop of the form fields are very easy.
3. Conditional logic is powerful.
4. Adapts to new technology trend eg. responsive design.
5. Easy to integrate into your website.

Cons

1. Sometimes form does not work properly.
2. No data report customization.
3. Some plug-ins are not totally controllable.

Review Source
 
 

Chelsey from JLB Simplify
Specialty: Other
Number of employees: 1 employee Employees number: 1 employee

March 2018

March 2018

Allows Leads to Easily Send Messages 24/7

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

All and all this is a great product and I recommend it to every business owner I meet.

Pros

JotForm is not only extremely easy to use, it is also my companies top lead producer. The forms are easy to create and to make specific for your companies needs. I created specific JotForms for different pages on my companies website and it was a game changer. I receive 5-10 leads each month from the JotForms and it is probably a 75% conversion rate at that point. I know that sounds like an insanely high conversion rate but it is true.

Cons

There isn't much a dislike about JotForm but I guess my only complaint is that it can be hard to figure out at first. It could be a bit more user friendly.

Review Source
 
 

Bethany from Beachside Vacation Rentals
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Great Form Tool

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

Jotform makes it super easy (and dare I say it - fun!) to put together forms. I have used it to build maintenance request forms, guest surveys, and various other request forms that guests might fill out. In the years I've been using Jotform they have improved their interface, made their form builder more user-friendly, and made it easier to add conditional logic to your forms - win win! I have had no problems adjusting the look of my forms, and have been able to easily add them to web pages when necessary. I also love the options for sending email notifications when a form is completed - this is really great to keep our team informed.

Cons

Jotform has reduced what is available in their free plan, but really you can still do a lot even if you don't have the budget to invest money in it. And if you DO pay for a bit more then you've really got a lot to work with. I can't think of anything else to complain about. So far I don't think I've come across anything I wanted to do with Jotforms that I couldn't do.

Review Source
 
 
 
Showing 1-20 of 199


October 2018

October 2018

Great tool for simple and more complex web forms

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I used this product to create applications/surveys for a marketing program that I ran which required a easy to use product that was easy to extract data. This tool did exactly that.

Cons

No real cons, maybe more customizable options but then again my personal uses did not require that. Overall good product.

Review Source: GetApp
 

Melina from Schmackary's
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Easy To Use.

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

It's easy to format the questions and the way you want them answered. I also love that they allow you to put restrictions (word min/max).

Cons

My only complaint is that it's not easy to reformat the html coding after it is on our website.

Review Source: Capterra
 

Puddin from DHCLS
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Make Better Training Videos on You Tube or Get Someone To Walk You Through

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Actually I Wanted your company to make my form, there isn't anyone I could have spoken with.

Pros

Simple, forms I 'm have a cleaning business and I wanted to total and then put my credit information on it. It's not easy.

Cons

Making A Work Sheet That Total All My Products

Review Source: Capterra
 

Varun from QBurst
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2018

October 2018

I use jotform to hear what my buyers have to say about the products

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

I have an E-commerce website which I export data of the people who visited the website and those who purchased from me every weekend. Then I send them a well prepared survey with Jotform enabled to get feedback about how pleasant was the experience visiting my website. Jotform instantly sends back the results after a customer submit it and notify by email. Everything like conditional logic and checkpoints are pluspoints.

Cons

I have a shopify enabled website which I always need to get feedback from the visitors. I am not able to integrate a jotform with this website which I want to popup immediately after a customer makes a purchase. I have asked the support team about this and they said there is no such advanced feature available.

Review Source: GetApp
 

Victor

October 2018

October 2018

Great forms collection service

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Jotform makes forms creating and integration very easy. Reporting is extremely useful and visualizing the form results is very robust.

Cons

There isn't that much exclusive functionality that would make the purchase reasonable, compared to Google forms.

Review Source: GetApp
 

Kate from Summer at Lawrence Academy
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Great tool for use with overseas clients!

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

We reluctantly went to jotforms because we had clients in China who needed to complete our forms. We were very comfortable with google forms and were hesitant to change, but needed to. Turns out we can do so much more with jotforms (still under their free areas) than in google forms! So happy we switched!

Pros

I like how much control I have to create questions, forms, etc that work for exactly what I need. We switched to jotforms from using google forms because of clients in China who can not access google. Turned out to be a great switch that we are so happy we did!

Cons

Takes a little getting used too and learning their lingo for different functions and aspects you can add to forms, but the help buttons and hint buttons help greatly!!

Review Source: Capterra
 

Jacqueline from SecureNet Protection Services
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Perfect For Non-Tech People

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

I have enjoyed using it so far, it has all the features we need.

Pros

I could get right on it and it was intuitive and it solved my challenge to get an online form out quickly. I am not a coder and couldn't wait around for the web person to make a form for me. Especially for a project that doesn't need to be connected to our main website, this software is fast and easy to use and looks professional. It easily emails to whoever I set it up for and the emailed version means you don't even need to log in to your account to see the information

Cons

The only thing I have noticed so far is that if you have a signature on your form, the signature does not show up on the email which means you need to log into the software to see the signature. A pretty minor issue, really.

Review Source: Capterra
 

Jed from Sterling
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2018

September 2018

Totally Recommend Using Jotform!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been using Jotform to collect my customers orders for many years now and i have found it very effective in capturing just what they want. It is also an easy way for customers to send in orders - very user friendly.

Pros

Jotform is a great tool to help any business (big or small) to collect data from customers and is also good for students to use for fundraisers at school. I like all of the different tools that this software provides and the functionality of Jotform is amazing!

Cons

There is not anything that i dislike about his software - it has served me very well over the past couple of years (no issues!).

Review Source: Capterra
 

George from Erdters
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Top form plugins for WordPress

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I mostly use this on WordPress and it has been great so far. It can be better and have more options and functionalities for the free version but the paid versions isn't bad.

Cons

It can be better and have more options and functionalities for the free version on WordPress.

Review Source: Capterra
 

John from GSK
Number of employees: 10,000+ employees Employees number: 10,000+ employees

September 2018

September 2018

An innovative software to create the best suited forms.

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

For any job or vacancy, it is important to collect the exact details of the applicant. JotForm lets you not only create a form that is suitable for this purpose but it also provides a high level of flexibility regarding the fields you want to add to your form. There is an email notification system to inform you about each new update. This is really effective in keeping updated with the ongoings with the job applications. The best part is that a lot of the features are made available for free. Therefore, it compares really well with all of its competitors.

Cons

Graphing the content is just another difficult thing. Ther are only limited customizable options available to set how a notification should pop up.

Review Source: GetApp
 

Drew from PCS Leads
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Value, Features, Ease of Use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

They've been my go-to form platform every time.

Pros

They manage to couple advanced functionality with an intuitive UI.

Cons

Nothing, really. It's done everything I need it to do and more

Review Source: Capterra
 


September 2018

September 2018

Forms Forms Forms

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

JotForm is great not just for making forms. You can also incorporate them into an email or even your website. The versatility is wonderful.

Cons

I wish the forms were a little more customizable.

Review Source: Capterra
 

Dominick from Colts Neck Board Of Education
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

BEst Form

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The best online form builder out there, hands down!

Pros

Very easy to use and loads of features built in.

Cons

There's nothing to really say here, everything works as expected.

Review Source: Capterra
 


September 2018

September 2018

I use it for all my Online Subscriptions .

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Lots of options for forms and It integrates perfectly with Stripe. I use this for all my monthly training packs!

Cons

I wish they had a smaller tier option. I use just over the free amount and wish I could get one pack down.

Review Source: Capterra
 

Natalie from Consulting
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

BEst Form

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

ITs really easy to use

Pros

Easy to use, many features that integrate with many other services.

Cons

Not enough free submissions per month which makes it difficult for some of us that only need a a couple hundred and cant pay per year.

Review Source: Capterra
 

Zeke from Yellow Box.
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Great, Quick Fix

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Used this software for collecting preliminary info from models for a casting call.
Quick and easy to use and great for organizing something such as auditions or casting.

Cons

Kinda clunky; didn't have the same vibe/feel of a google form and the way it emailed you the data, made it difficult to copy+paste it directly from the email.

Review Source: Capterra
 

Josh from Construction Management
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

Catch-all product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Amazing. This has streamlined communication and added a level of consistency to collaboration that my company didn't previously have.

Pros

This thing is great- it solves nearly any problem on 1 hour's notice (while you search for a longer-term solution with deeper integration)

I currently use jotform for QA Surveys, Workorder generation (with unique, auto-incrementing serial numbers), labourer timesheets (where I can verify their check-in locations by using their IP addresses), intra-office action requests... and most of these forms are intergrated with Google Sheets to keep a running database of everything that's ever been submitted for later analysis.

Software is sold by packages of how many forms you get to submit... buy the Premium package. Once you get these running full speed, your office will generate thousands of these annually. All are straightforward, easy to track, and accountable.

Cons

The User Interface is somewhat limited. I can see why they want to control it (and force users to leave plenty of whitespace) but there are times when I want a no-messing-around, high-density interface to just get the job done.

Review Source: Capterra
 

John from Fudigo AB
Number of employees: 1 employee Employees number: 1 employee

September 2018

September 2018

Better than the big players (with a slight caveat)

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The sheer range of features available is incredible, but never overwhelming because non-core functionality is managed through "plugins", which have their own catalogue and are all included in the subscription.
The new "cards" presentation mode bring JotForm up to scratch other other modern survey platforms. Their pricing is on par with the rest of the market, but the value of services received is higher. Also love that whitelabeling is included with all paid subscriptions.

Cons

I'm not too clear what their roadmap is. This makes is difficult to tell if their feature-set will grow with my needs. It seems that their development team are perhaps outsourced, or at least quite isolated from the business and support side of the company, since official replies on their support forums can be inconsistent. Unfortunately I hit a bug in their new "cards" feature – my report was acknowledged, but they were unable to give an ETA for a fix and some months later I still haven't received any follow-up.

Review Source: Capterra
 

TIMMETRIA from Diabolo
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Customer's confidence

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Filling out my form was easy. I uploaded documents with no problem. I was reassured that I completed the required questions by receiving an confirmation.

Pros

I like that Jotform sends you a confirmation email of all the questions you answer. I gives you a good feeling knowing that you completed something correctly.

Cons

No room for complaint! With sone forms you have uploading problems but my uploads went through smoothly.

Review Source: Capterra
 

Kevin from Daberistic Financial Services
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

JotForm is easy to use, yet has powerful features to customise and automate an online form

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

Has all the basic fields required for the form, such as name, telephone number, date, number, text
Has many useful gadgets you can search and plug into the form
Drag and drop interface makes it easy to design a form without coding knowledge
Field settings allow you to customise the form further
Email settings very useful, for creating notifications and autoresponders
Ability to customise Thank You page after the form is submitted
Ability to create conditions, to make the form more relevant and user friendly
Ability to share, search and use form templates created by other users
As an old customer, enjoy preferential pricing

Cons

I would like to see the Signature field/gadget improve, to make signing on a smartphone a better experience
I would like to see Take a Photo as a standard field option, and a form will only ask permission to access the Camera once, on the Smartphone. Currently if I enter four photo fields, the form would ask me four times about accessing the Camera.
I would like to get help on how to add a further answser to a specific question, for example if being asked about health conditions, and a client has multiple health conditions, he can click on a "+" icon to add a further health condition.

Review Source: GetApp