All Kangaroo Reviews

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User Profile

Reggie

Verified reviewer

Food & Beverages, 51-200 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2023

Easy to use, top tier customer service!

PROS

The level of service our team gets from Kangaroo is out of this world. From setup to ongoing support, they've answered our questions with patience and ease. [sensitive content hidden] has been of the top examples of best customer service I've seen across all of our vendors.

CONS

Nothing yet! Some features were "wishlist" and they've already delivered on some and are looking into implementing others.

Reasons for switching to Kangaroo

Kangaroo offeres more advanced loyalty programs. SlickText only had SMS campaigns where Kangaroo offers Push & Email as well.

Andre

Retail, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2019

A Rewards System that Grows with Your Business

Customer retention is very vital to several businesses. Many people hate how cell phone service companies always try to market to get new customers into contracts while neglecting their long time customers and not providing the best service/deals/etc. I see the majority of my sales from 80% as returning customers. So it's important to me to keep reminding them that I should be a destination for their shopping. The rewards does a great deal to keep bringing people back to me while I utilize social media to attract new customers.

PROS

I love how Kangaroo Rewards integrates with my Lightspeed POS system. It is very straightforward and easy to use. I can customize how my customers receive points/rewards/bonuses and more! It feature automatic campaigns that reach out to my at-risk customers that reminds them that I still should be part of their shopping experience/reminders. I like the support the company gives to the users. They are always willing to improve the rewards system and also willing to listen to make changes that I find not useful/difficult/confusing. We are part of the top 5 users of Kangaroo Rewards in the franchise that I am in and it's been a great experience so far!

CONS

My major complaint to the company was the layout on the administrator's website. I find it very difficult to navigate and find exactly what I need. Some of the self-service FAQ's have been down for a bit but they are finally back up. At a conference I attended, Kangaroo Rewards assured to me that there is an update coming and will be available soon that addresses all my concerns! So it's exciting to see that they are listening to user feedback.

Reasons for switching to Kangaroo

I was using the rewards from QuickBooks POS and they weren't really that customizable. They had a generic rewards where they granted some set dollars/points to customers when they hit a spending limit. It didn't make it fun or enjoyable for my customers or for me to promote loyalty to my brand when they can be buying elsewhere.

Vendor Response

Hello Andre, Thank you for the glowing review! It was a pleasure meeting you at the conference and we're thrilled that our software is helping to contribute to the success of your business! Thank you for your ongoing support and fidelity, we appreciate your business. Warm Regards, Team Kangaroo

Replied January 2020

Brenda

Retail, 2-10 employees

Used less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

2

FUNCTIONALITY

1

Reviewed February 2020

not a good product

None

PROS

There was nothing that stood out about this software

CONS

not user friendly. Did not work as promised. Did not get the customer service I needed

Vendor Response

Hello Brenda, Thank you for taking the time to review our loyalty solution. We are disappointed to hear that Kangaroo was not a good fit for your needs. Kangaroo's platform performs best in traditional retail, service, restaurant or wholesaler environments. While our platform can be used for non-traditional retail models, it requires a higher level of preparedness. We thank you for allowing our support team to work with you and we sincerely hope that you find the right solution for your business. Best Regards, Team Kangaroo

Replied March 2020

bryce

Sports, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

Perfect for Our Business

Excellent customer support, always there to help.

PROS

Customer service to work through customizing the out of box product.

CONS

A mistaken points bonus can't be undone by me of Kangaroo team.

Vendor Response

Hi Bryce, We appreciate you stating that Kangaroo is perfect for your business. This is a vote of confidence we don't take lightly or for granted! We will reach out shortly regarding the Bonus Points issue to understand the use case and get it fixed for you. We appreciate your business!

Replied December 2023

Joshua

Restaurants, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2020

The Loyalty Program we were looking for

We did everything manually which meant a lot of customers slipped through the cracks. Kangaroo allows us to properly reward our customers and makes that process very streamlined. Another very important aspect fo Kangaroo was that they were willing to work with us although we are a small operation in Belize.

PROS

Firstly it linked with our POS which was a big plus for us and although this has nothing to do with the actual program, the customer attention for onboarding and setup was great. There are so many options for how guests can be rewarded that you almost get lost, but this allows you to specialize days, weeks, a certain time and so forth allowing for a very customizable service.

CONS

My biggest concern is the sign-in page for the customer. It is a little too basic for my liking and doesn't properly resize for the screen used. I wish it looked more like a web app that a webpage.

Reason for choosing Kangaroo

Kangaroo was willing to work with us despite our size of operations and location, very customer orientated as well as affordable.

Vendor Response

Hello Joshua, Thank you for the 5 Star review! We're delighted that our loyalty software is exactly what you were looking for to help you meet your business's goals and that our support team's attentiveness is appreciated. We like to practice what we preach and work hard to create an exceptional customer experience. Your comments regarding the sign-in page will be reviewed by our development team and a member of our support team will reach out shortly. Thanks again for choosing Kangaroo Rewards to power your loyalty program. Best, Team Kangaroo

Replied January 2020

Michelle

Retail, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2023

Kangaroo Rewards integrates with Lightspeed POS and Shopify eCommerce

Meets my integration needs and the customer service has been excellent.

PROS

I appreciate that the Kangaroo Rewards program integrates with Lightspeed POS and Shopify eCommerce platforms. Also, it connects to Klaviyo for email marketing. I know that I’m not using all that the system has to offer but I’m looking forward to beginning to add reviews and referrals,

CONS

The integration isn’t seamless for our customers. Sometimes it creates a duplicate account and merging is not as easy as I would like it to be.

Reason for choosing Kangaroo

Integration with Lightspeed, Shopify and Klaviyo

Reasons for switching to Kangaroo

I changed to Lightspeed POS and needed it to work with Shopify eCommerce

Francisco

Retail, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2024

Best loyalty program out there

PROS

Versatility, simplicity, customer service. Everything we need from a loyalty program

CONS

We are not able to merge accounts ourselves

Tarique

Consumer Goods, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2024

Best in the gmae

PROS

Customer service never sleeps. They are always there for big and small quires, no amount of money can buy good customer service and support.

CONS

There is nothing i would change about the service or the program its self.

Manal

Health, Wellness and Fitness, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2024

Highly Recommended

PROS

Easy to manage, diversity in the options available!

CONS

We face some problems in the updated ! Requires a lot of human interference

Kamar

Real Estate, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2024

Folar by kamar review

PROS

Support time is amazing quick response The program is easy and so friendly

CONS

Actually no thing All is good and we are really happy with the program and service

Scott

Retail, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2019

Three years growing our business with Kangaroo

Excellent tool for our company. Much better than the plastic cards which cost more and customers lose. Or the paper punch cards we used before the plastic.

PROS

Easy to use, easy to train employees to navigate and log customer points.

CONS

It's a two step process with input into our POS. It would be nice if it could be integrated.

Vendor Response

Hello Scott, Thank you for the fantastic review! We're happy to hear that Kangaroo is working well for your business. We're always thrilled to hear that our program is easy, effective and provides great value. Thank you for choosing Kangaroo Rewards, we appreciate your business. Best Regards, Team Kangaroo

Replied January 2020

Hailey

Design, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2019

Style Rewards at Interior Design House

PROS

Easy to setup UX is straightforward affordable

CONS

Design of the UX How it needs to be administered using the tablet and not on the PC Backend isn't as straightforward as I would like - newsletters aren't user friendly

Reasons for switching to Kangaroo

Too complicated

Vendor Response

Hello Hailey, Thank you for taking the time to review our loyalty software. We're thrilled to learn that the program is bringing great value and is straightforward to use. We are presently evaluating the user experience to optimize the pain points you mentioned. Thank you for choosing Kangaroo Rewards and we appreciate your business. Regards, Team Kangaroo

Replied January 2020

Heather

Apparel & Fashion, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2020

Wonderful Choice for a Loyalty Program

PROS

I love the unique features that Kangaroo offers to retarget existing customers and how they are all built into one platform! It's so much more than just a points based system. Having the ability to tag customers and segment them for marketing is worth every penny!

CONS

There are a few features I wish were more customizable to our brand and I wish customers could be set to a certain tier level on a case by case basis, without having to do that for all of your customers. We have several thousand customers enrolled in our loyalty program so it's unfeasible.

Vendor Response

Hello Heather, Thank you for the excellent review! We're thrilled to hear that Kangaroo is meeting your business needs. We are a bit concerned about your comments regarding the customer tiers and our support team will reach out shortly to help you with your customer tier objectives. Thank you for choosing Kangaroo! Best, Team Kangaroo

Replied February 2020

Cynthia

Restaurants, 51-200 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2023

Great Customer Service!

They have a few glitches and there seem to be a few things that they can improve, but I'll take all that so long as their customer service continues as it does. They are helpful, quick to respond, and can even hop on a zoom call to help you figure out what is going on. They may not be able to get the answer to what is going on in that moment, but they will get back to you. Exceptional customer service and once you have the general specifics figured out, its a fairly easy program to use.

PROS

I like that I can set up campaigns to get deals and specials out to our customers. I can also provide drawings, contests, etc in the stores from this program.

CONS

There always seems to be a glitch or two in the system. I also would like to see more features available so that I can utilize it in other ways. I do make suggestions all the time so I hope they don't go into the void when I do. I have seen one of my suggestions come to pass on the program.

Vendor Response

Thank you for your feedback Cynthia! Our Customer Success team is always taking notes. We're glad you've been able to implement a successful loyalty program with Kangaroo.

Replied February 2023

Ron

Retail, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2022

Rewards and more

The draw feature is really amazing. No more handing out raffle tickets or saving sales receipts to do draws. Once you setup a draw in Kangaroo, the system takes care of everything including contacting the winner.

PROS

Kangaroo rewards has given us the ability to keep in constant contact with our customers. Features such as the referral program, draw option, reminders, and scheduled messaging has been a valuable part of our growth. Kangaroo easily and seamlessly integrates with our Lightspeed POS platform.

CONS

The only issue I have had with kangaroo is the need to have images for rewards and draws that are only for internal use. It hasn’t affected our satisfaction at all.

Shyam

Retail, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed December 2019

Customer follow up

I like it very much as small business but still having marketing tool to hold its customer base.

PROS

Very good to stay connected to your customer base.

CONS

This highlights Kangaroo Rewards more than the Store

Reasons for switching to Kangaroo

Cost and features

Vendor Response

Hello Shyam, Thank you for taking the time to leave a review. We''re pleased to hear that Kangaroo's marketing tools are effective in helping you stay connected with your customers. Best Regards, Team Kangaroo

Replied January 2020

Trey

Retail, 2-10 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed December 2019

Works well with Lightspeed

For the most part they have been very responsive and it has worked for my needs.

PROS

The integration with Lightspeed is really good. The newsletters are easy to make and share on social media. They have made changes off my recommendations.

CONS

would like to be able to better separate the customers and use categories from Lightspeed as well as tags.

Reason for choosing Kangaroo

Cosst for what I was getting and the integration with Lightspeed

Vendor Response

Hello Trey, Thank you for taking the time to review Kangaroo. We're happy to read that our software is working well for your needs and that our support team has been great. We take your suggestions seriously and we will definitely look into developing deeper tag segmentation. Your business is important to us and we appreciate your valuable feedback. Best Regards, Team Kangaroo

Replied December 2019

Rana

Food & Beverages, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

Best loyalty program and customer service!

PROS

Their amazing customer service! Always super attentive and ready to help!

CONS

Nothing so far. Everything is going as we were expecting

Brian

11-50 employees

Used daily for less than 12 months

Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed April 2018

No more stamp cards.

PROS

I recently made the switch from using a loyalty card and hole punch to Kangaroo and my customers love it. I have seen an increase in sales and its super easy to use.

CONS

I would say explaining the switch to customers was the hardest part however they got it pretty quick.

Hamza

Computer Software, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

Best Loyalty program

We have had a great experience so far. I would like to express my sincere appreciation to Ms. Hala Zeidan and the support team for guiding us throughout the entire process.

PROS

Loyalty Program we used and we liked it most

CONS

As its just five months of use so i will not be able to tell you the cons

Olga

Retail, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

Reward and Loyalty program review

Very professional staff. Easy on boarding and support.

PROS

Easy integration with ERP system, easy in use, many functionalities.

CONS

Don't have any comments regarding cons. All good so far.

michel angelo

Apparel & Fashion, 51-200 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

great experience

great experience great product and amazing support

PROS

great customer support and amazing features

CONS

no bad experience so far the work is smooth

Rayan

Sports, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

Excellent Product

PROS

Easy to use and very user friendly, affordable

CONS

Nothing

Raj

Retail

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed December 2016

The Right Tool for small businesses

Product with unlimited options, very customizable. Support team is very dedicated and works until solution is customised to your satisfaction. Price is reasonable. The best bang for your bucks

PROS

Ease of operation Options available in the setup. Giftcard and alacarte option. Pricing

CONS

None

Steven

Restaurants, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2017

Kangaroo rewards

Easy to use software. Our customer like the punch system, they know what and when they can get their reward.

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