All Kangaroo Reviews
1-25 of 93 Reviews
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Reggie
Verified reviewer
Food & Beverages, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Easy to use, top tier customer service!
The level of service our team gets from Kangaroo is out of this world. From setup to ongoing support, they've answered our questions with patience and ease. [sensitive content hidden] has been of the top examples of best customer service I've seen across all of our vendors.
CONSNothing yet! Some features were "wishlist" and they've already delivered on some and are looking into implementing others.
Reasons for switching to Kangaroo
Kangaroo offeres more advanced loyalty programs. SlickText only had SMS campaigns where Kangaroo offers Push & Email as well.
Andre
Retail, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
A Rewards System that Grows with Your Business
Customer retention is very vital to several businesses. Many people hate how cell phone service companies always try to market to get new customers into contracts while neglecting their long time customers and not providing the best service/deals/etc. I see the majority of my sales from 80% as returning customers. So it's important to me to keep reminding them that I should be a destination for their shopping. The rewards does a great deal to keep bringing people back to me while I utilize social media to attract new customers.
PROSI love how Kangaroo Rewards integrates with my Lightspeed POS system. It is very straightforward and easy to use. I can customize how my customers receive points/rewards/bonuses and more! It feature automatic campaigns that reach out to my at-risk customers that reminds them that I still should be part of their shopping experience/reminders. I like the support the company gives to the users. They are always willing to improve the rewards system and also willing to listen to make changes that I find not useful/difficult/confusing. We are part of the top 5 users of Kangaroo Rewards in the franchise that I am in and it's been a great experience so far!
CONSMy major complaint to the company was the layout on the administrator's website. I find it very difficult to navigate and find exactly what I need. Some of the self-service FAQ's have been down for a bit but they are finally back up. At a conference I attended, Kangaroo Rewards assured to me that there is an update coming and will be available soon that addresses all my concerns! So it's exciting to see that they are listening to user feedback.
Reasons for switching to Kangaroo
I was using the rewards from QuickBooks POS and they weren't really that customizable. They had a generic rewards where they granted some set dollars/points to customers when they hit a spending limit. It didn't make it fun or enjoyable for my customers or for me to promote loyalty to my brand when they can be buying elsewhere.
Vendor Response
Hello Andre, Thank you for the glowing review! It was a pleasure meeting you at the conference and we're thrilled that our software is helping to contribute to the success of your business! Thank you for your ongoing support and fidelity, we appreciate your business. Warm Regards, Team Kangaroo
Replied January 2020
Brenda
Retail, 2-10 employees
Used less than 12 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
1
Reviewed February 2020
not a good product
None
PROSThere was nothing that stood out about this software
CONSnot user friendly. Did not work as promised. Did not get the customer service I needed
Vendor Response
Hello Brenda, Thank you for taking the time to review our loyalty solution. We are disappointed to hear that Kangaroo was not a good fit for your needs. Kangaroo's platform performs best in traditional retail, service, restaurant or wholesaler environments. While our platform can be used for non-traditional retail models, it requires a higher level of preparedness. We thank you for allowing our support team to work with you and we sincerely hope that you find the right solution for your business. Best Regards, Team Kangaroo
Replied March 2020
bryce
Sports, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Perfect for Our Business
Excellent customer support, always there to help.
PROSCustomer service to work through customizing the out of box product.
CONSA mistaken points bonus can't be undone by me of Kangaroo team.
Vendor Response
Hi Bryce, We appreciate you stating that Kangaroo is perfect for your business. This is a vote of confidence we don't take lightly or for granted! We will reach out shortly regarding the Bonus Points issue to understand the use case and get it fixed for you. We appreciate your business!
Replied December 2023
Joshua
Restaurants, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
The Loyalty Program we were looking for
We did everything manually which meant a lot of customers slipped through the cracks. Kangaroo allows us to properly reward our customers and makes that process very streamlined. Another very important aspect fo Kangaroo was that they were willing to work with us although we are a small operation in Belize.
PROSFirstly it linked with our POS which was a big plus for us and although this has nothing to do with the actual program, the customer attention for onboarding and setup was great. There are so many options for how guests can be rewarded that you almost get lost, but this allows you to specialize days, weeks, a certain time and so forth allowing for a very customizable service.
CONSMy biggest concern is the sign-in page for the customer. It is a little too basic for my liking and doesn't properly resize for the screen used. I wish it looked more like a web app that a webpage.
Reason for choosing Kangaroo
Kangaroo was willing to work with us despite our size of operations and location, very customer orientated as well as affordable.
Vendor Response
Hello Joshua, Thank you for the 5 Star review! We're delighted that our loyalty software is exactly what you were looking for to help you meet your business's goals and that our support team's attentiveness is appreciated. We like to practice what we preach and work hard to create an exceptional customer experience. Your comments regarding the sign-in page will be reviewed by our development team and a member of our support team will reach out shortly. Thanks again for choosing Kangaroo Rewards to power your loyalty program. Best, Team Kangaroo
Replied January 2020
Michelle
Retail, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2023
Kangaroo Rewards integrates with Lightspeed POS and Shopify eCommerce
Meets my integration needs and the customer service has been excellent.
PROSI appreciate that the Kangaroo Rewards program integrates with Lightspeed POS and Shopify eCommerce platforms. Also, it connects to Klaviyo for email marketing. I know that I’m not using all that the system has to offer but I’m looking forward to beginning to add reviews and referrals,
CONSThe integration isn’t seamless for our customers. Sometimes it creates a duplicate account and merging is not as easy as I would like it to be.
Reason for choosing Kangaroo
Integration with Lightspeed, Shopify and Klaviyo
Reasons for switching to Kangaroo
I changed to Lightspeed POS and needed it to work with Shopify eCommerce
Francisco
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Best loyalty program out there
Versatility, simplicity, customer service. Everything we need from a loyalty program
CONSWe are not able to merge accounts ourselves
Tarique
Consumer Goods, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Best in the gmae
Customer service never sleeps. They are always there for big and small quires, no amount of money can buy good customer service and support.
CONSThere is nothing i would change about the service or the program its self.
Manal
Health, Wellness and Fitness, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Highly Recommended
Easy to manage, diversity in the options available!
CONSWe face some problems in the updated ! Requires a lot of human interference
Kamar
Real Estate, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2024
Folar by kamar review
Support time is amazing quick response The program is easy and so friendly
CONSActually no thing All is good and we are really happy with the program and service
Scott
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Three years growing our business with Kangaroo
Excellent tool for our company. Much better than the plastic cards which cost more and customers lose. Or the paper punch cards we used before the plastic.
PROSEasy to use, easy to train employees to navigate and log customer points.
CONSIt's a two step process with input into our POS. It would be nice if it could be integrated.
Vendor Response
Hello Scott, Thank you for the fantastic review! We're happy to hear that Kangaroo is working well for your business. We're always thrilled to hear that our program is easy, effective and provides great value. Thank you for choosing Kangaroo Rewards, we appreciate your business. Best Regards, Team Kangaroo
Replied January 2020
Hailey
Design, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2019
Style Rewards at Interior Design House
Easy to setup UX is straightforward affordable
CONSDesign of the UX How it needs to be administered using the tablet and not on the PC Backend isn't as straightforward as I would like - newsletters aren't user friendly
Reasons for switching to Kangaroo
Too complicated
Vendor Response
Hello Hailey, Thank you for taking the time to review our loyalty software. We're thrilled to learn that the program is bringing great value and is straightforward to use. We are presently evaluating the user experience to optimize the pain points you mentioned. Thank you for choosing Kangaroo Rewards and we appreciate your business. Regards, Team Kangaroo
Replied January 2020
Heather
Apparel & Fashion, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2020
Wonderful Choice for a Loyalty Program
I love the unique features that Kangaroo offers to retarget existing customers and how they are all built into one platform! It's so much more than just a points based system. Having the ability to tag customers and segment them for marketing is worth every penny!
CONSThere are a few features I wish were more customizable to our brand and I wish customers could be set to a certain tier level on a case by case basis, without having to do that for all of your customers. We have several thousand customers enrolled in our loyalty program so it's unfeasible.
Vendor Response
Hello Heather, Thank you for the excellent review! We're thrilled to hear that Kangaroo is meeting your business needs. We are a bit concerned about your comments regarding the customer tiers and our support team will reach out shortly to help you with your customer tier objectives. Thank you for choosing Kangaroo! Best, Team Kangaroo
Replied February 2020
Cynthia
Restaurants, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2023
Great Customer Service!
They have a few glitches and there seem to be a few things that they can improve, but I'll take all that so long as their customer service continues as it does. They are helpful, quick to respond, and can even hop on a zoom call to help you figure out what is going on. They may not be able to get the answer to what is going on in that moment, but they will get back to you. Exceptional customer service and once you have the general specifics figured out, its a fairly easy program to use.
PROSI like that I can set up campaigns to get deals and specials out to our customers. I can also provide drawings, contests, etc in the stores from this program.
CONSThere always seems to be a glitch or two in the system. I also would like to see more features available so that I can utilize it in other ways. I do make suggestions all the time so I hope they don't go into the void when I do. I have seen one of my suggestions come to pass on the program.
Vendor Response
Thank you for your feedback Cynthia! Our Customer Success team is always taking notes. We're glad you've been able to implement a successful loyalty program with Kangaroo.
Replied February 2023
Ron
Retail, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Rewards and more
The draw feature is really amazing. No more handing out raffle tickets or saving sales receipts to do draws. Once you setup a draw in Kangaroo, the system takes care of everything including contacting the winner.
PROSKangaroo rewards has given us the ability to keep in constant contact with our customers. Features such as the referral program, draw option, reminders, and scheduled messaging has been a valuable part of our growth. Kangaroo easily and seamlessly integrates with our Lightspeed POS platform.
CONSThe only issue I have had with kangaroo is the need to have images for rewards and draws that are only for internal use. It hasn’t affected our satisfaction at all.
Shyam
Retail, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed December 2019
Customer follow up
I like it very much as small business but still having marketing tool to hold its customer base.
PROSVery good to stay connected to your customer base.
CONSThis highlights Kangaroo Rewards more than the Store
Reasons for switching to Kangaroo
Cost and features
Vendor Response
Hello Shyam, Thank you for taking the time to leave a review. We''re pleased to hear that Kangaroo's marketing tools are effective in helping you stay connected with your customers. Best Regards, Team Kangaroo
Replied January 2020
Trey
Retail, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed December 2019
Works well with Lightspeed
For the most part they have been very responsive and it has worked for my needs.
PROSThe integration with Lightspeed is really good. The newsletters are easy to make and share on social media. They have made changes off my recommendations.
CONSwould like to be able to better separate the customers and use categories from Lightspeed as well as tags.
Reason for choosing Kangaroo
Cosst for what I was getting and the integration with Lightspeed
Vendor Response
Hello Trey, Thank you for taking the time to review Kangaroo. We're happy to read that our software is working well for your needs and that our support team has been great. We take your suggestions seriously and we will definitely look into developing deeper tag segmentation. Your business is important to us and we appreciate your valuable feedback. Best Regards, Team Kangaroo
Replied December 2019
Rana
Food & Beverages, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Best loyalty program and customer service!
Their amazing customer service! Always super attentive and ready to help!
CONSNothing so far. Everything is going as we were expecting
Brian
11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed April 2018
No more stamp cards.
I recently made the switch from using a loyalty card and hole punch to Kangaroo and my customers love it. I have seen an increase in sales and its super easy to use.
CONSI would say explaining the switch to customers was the hardest part however they got it pretty quick.
Hamza
Computer Software, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Best Loyalty program
We have had a great experience so far. I would like to express my sincere appreciation to Ms. Hala Zeidan and the support team for guiding us throughout the entire process.
PROSLoyalty Program we used and we liked it most
CONSAs its just five months of use so i will not be able to tell you the cons
Olga
Retail, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Reward and Loyalty program review
Very professional staff. Easy on boarding and support.
PROSEasy integration with ERP system, easy in use, many functionalities.
CONSDon't have any comments regarding cons. All good so far.
michel angelo
Apparel & Fashion, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
great experience
great experience great product and amazing support
PROSgreat customer support and amazing features
CONSno bad experience so far the work is smooth
Rayan
Sports, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Excellent Product
Easy to use and very user friendly, affordable
CONSNothing
Raj
Retail
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed December 2016
The Right Tool for small businesses
Product with unlimited options, very customizable. Support team is very dedicated and works until solution is customised to your satisfaction. Price is reasonable. The best bang for your bucks
PROSEase of operation Options available in the setup. Giftcard and alacarte option. Pricing
CONSNone
Steven
Restaurants, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2017
Kangaroo rewards
Easy to use software. Our customer like the punch system, they know what and when they can get their reward.