Quorum

RATING:

4.8

(30)

About Quorum

Quorum is a cloud-based solution designed to help public affairs professionals manage processes for engaging advocates to promote various causes using Facebook/LinkedIn lead ads, inbound texting and personalized communication tools. Key features include campaign management, customer advocacy, legislation tracking, social engagement and advocate management. Teams using Quorum can grow their network to acquire new advocates by driving subscriptions via newsletters and finding/registering advocates on social media. It allows users to build custom websites or embed various engagement tools to existing webpages such as individual campaigns, issue profiles, sign-up forms and more. The centralized platform stores lists of supporters and maps them according to the level of en...
Move the needle on federal policy
Slide 1 of 6

Quorum Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

5

Functionality

4.5

Most Helpful Reviews for Quorum

1 - 5 of 30 Reviews

User Profile

Jonathan

Verified reviewer

Public Relations and Communications, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2020

Actionable Insights

Great, my contact [SENSITIVE CONTENT HIDDEN] is very helpful.

PROS

Quorum helps us generate actionable insights on a routine basis. It is most helpful for us to understand what elected officials are talking about on social media and owned channels.

CONS

Lack of mapping integration at the state legislative level.

Reason for choosing Quorum

None

Katie

Hospital & Health Care, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2019

The Quorum Transition

PROS

User-friendly, multi-faceted approach to tracking advocate activity, leveraging advocacy priorities, engaging with lawmakers and their offices, and displaying professional data sets.

CONS

Certainly costlier than other vendors, and at times capabilities are discussed and/or promised that aren't quite delivered as described.

Reason for choosing Quorum

For the reasons mentioned above.

Reasons for switching to Quorum

Less capabilities, unreliable customer service, difficult for users to take action on important advocacy priorities, etc.

Vendor Response

Thank you for sharing about your transition and feedback. Since the beginning, we've applied customer feedback to build best in class software and we fully believe that's how we get better at helping you!

Replied October 2019

Tyson

Government Relations, 201-500 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2020

API review

For what it advertises, it does well. For being flexible to our trade association's growing advocacy needs, it leaves a lot to be desired. The ability to do paid social and a more robust and customized reporting section would be way more useful.

PROS

The ease of set up is great. For what features it has, it's fairly easy to use and get where you need to go.

CONS

It's such a finished product that it doesn't have a lot of flexibility when you need it to do something new or to try a new feature. As such because it's so baked and new feature updates are few and far between, if the tool doesn't do something you need the customer service folks give you a big "shoulder shrug".

Vendor Response

Hi Tyson - Thank you for taking the time to write a review! I'm happy to hear that Quorum is easy to use and that you were able to get up and running quickly! Additionally, I appreciate you letting us know your thoughts around new features. We are able to build best-in-class software by listening to client feedback and implementing their ideas. If you're interested, I would love to set up some time for you to share your thoughts with our Sr. UX/UI designer or other opportunities to share your thoughts with the product team. Reach out to accountmanagement@quorum.us if you're interested.

Replied August 2020

Megan

Government Relations, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2021

Quorum review- Features that provide value

PROS

Integration was very easy and fast. They have a comprehensive resource center. The additional tracking features provide great value for our smaller GR shop and allow us to work more effciently.

CONS

There is a bit of a learning curve with the system and takes some training before you're able to get the most out of all the features.

Reasons for switching to Quorum

We needed a more sophisticated grassroots/stakeholder management platform.

Kara

Civic & Social Organization, 11-50 employees

Used weekly for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed April 2020

Love Quorum!

PROS

Ease of use across all add ons and excellent customer service.

CONS

I wish there were more functionality in the state and local tools.

Reason for choosing Quorum

The access to information about elected officials and the ability to map and track our engagement with them with ease.

Reasons for switching to Quorum

We wanted a platform that was a one stop shop for advocacy work.

Vendor Response

"Excellent customer service" is music to our ears! We'd welcome your input on additional functionality you'd like to see at the state and local level. Please feel free to make your recommendations known to your Customer Success Manager or reach out to me at accountmanagement@quorum.us

Replied May 2020