I have had a wonderful experience and would recommend this to anybody.

The features are easy to use and when there is a problem, support staff is fast at solving the issues.

When adding pictures, it doesn't always line up good in page setting

We have been able to grow market share by taking our online reviews seriously. Also we have made it easier for customers to do business with us by implementing texting on our website. Support has been able to answer questions quickly as well.

Managing all my locations from one hub is the best part. It ensures I show up highly with good reviews and makes it easy for customers to text sales reps directly from the website. It has also improved how we address customer complaints online.

I wish they could plug directly into my main CRM, but it's not a huge headache because of the mobile app.

It’s been horrible and a waste of money. Every time I bail out from under them they hold my website hostage until I pay for another year of service.

I don’t like anything about this company.

It’s Managment team. They are unresponsive to my needs.

Great! I personally loved it. We had to pause/cancel this service because of changes in management (new marketing team were hired).

I liked how you were able to communicate with clients with text messaging. That feature was very important. In regard to the website, being able to edit yourself was great and you also could contact them to customize however, you need to keep in mind that you, yourself, has to manage the website because they mainly provide just the platform. In order to succeed using other functions like scheduling service or offering online booking you need to have a marketing/sales team to manage.

There were constant issues with messages. They would disappear after sending or you cound't receive any messages from clients.

Ease of use, integrates with our hardware

Does not directly interface with PIMS scheduler

Good graphics. Good customer service at first, That was four years ago

I had contact people 4 years ago who I call. Last year they were gone and when I had problems I could ONLY TEXT people and had to wait DAYS for help. Support people told me they were OVERWHELMED with work. BAD customer service. NOW people are calling me. I have since founf similar website company who offered me $750 a year for each of my 4 business websites. I am still paying MUCH MORE with GOSITE! $1234 a year!

Frustrating. Majority of the time they did not know what was wrong with the system.

The fact that it had the possibility of all of the tools that I need to run my business. However, half of them were not working properly.

Over 60% of the time it was not working properly. Very frustrating to me.

Inexpensive, customer service, ease of use.

The GoSite platform is very unstable. Manymornings I had to wait until customer service people solve the issue which takes whole day or two. Then, I can’t communicate or send reminders to patients.

Not too sure. It’s easy to use and I’m able to do what I need to do.

I wish I (and my clients) were able to book further out in advance. I’m not allowed to book past 2 weeks. Also I wish I could select which days I’m closed ahead of time instead of on a weekly basis. Also I changed my hours but my client got a notification that his service was cancelled. Wish that wasn’t the case.

Easy to navigate

Difficulties with the mobile app, several issues logging in and it happens frequently. Find myself having to remove the app and re-downloading too often.

It was an extreme waste of $2000 when I expressed this to them they gave me one month free and then four months for $50 due to Covid they were trying to “help out “after the one month free they froze my web again and now are unreachable

They had a payment app option That allowed you to send a link for customers to pay you I thought that was a great option didn’t get to use it I never got any new clients through them everything I got I got myself so it was a waste of almost $2000 most definitely

I got absolutely no results no calls I was hard to find on the search engine which they were supposed to be putting me at the top of Social media and searches. I had my own website they insisted they could help make my website better it was a terrible website I had them put the content from my personal site I built onto the site they had and then when I raise suspicion about what I was getting for my money they froze my website I naturally reinstated thankfully my own web Continue to pay for however it was very frustrating and not worth the money I spent I could’ve paid a teenager to sit around and help add me on networks and got the same or better outcome not to mention on each social media or platform they’ve entered me in differently so it doesn’t recognize my business from one platform to another

Overall i had an ok experience with the expectations of certain aspects of the software

I liked how you can manage reviews from different platforms. I liked how it automatically saved clients information and i liked the how responsive the customer service is if I ever needed them.

Things i didn't like were the website designs, How i there wasn't an option to export clients information that had contacted me through gosite . And i didn't always receive notification when I would be contacted by customer and i didn't like how the message from clients wouldn't always come through or it was a struggle to find their messages

Customer service is always working with us to fix the issues we have. Usually they’re fixed pretty quick.

Scheduling our customers, reminders being sent to them. Website is great. Easy to edit or the Gosite team will make edits or updates quickly when asked

We have had a lot of issues with the mobile app. Sometimes feature work sometimes they don’t.

It was awesome, great for a business that needs to go online but doesnt know where to start

I liked that it really was a one stop shop, clunky at times, but hey they were doing alot under one roof and for the price the value was definitely there. To be honest, these guys will be good at taking you to orbit, once you are there, you can decide what other company can take you to the moon, but one step at a time. Let these guys get you on the map.

the review tool should be more streamlined and take you to the typing portion of it instead of the taking you to the google business profileIntegrations were difficult at times, others were easy

Very bad. Would not recommend this to anyone. Considering the price was very high.

The initial call from a rep seemed promising. They had a good presentation and everything looked well. My rep always answered my texts and calls for the first month.

Where can I begin? Ok. Remember how I mentioned my rep was always answering my calls and texts, well not only did he not reply to me after the first month, but GoSite never appointed a new rep. Software is very hard to use once you dive in and has so many glitches. They sold me the idea that a website should only have 1 page? Really??? well I bought it. Customer service is probably the worse. They never help. may email campaigns take a day to send out.

The Review Request feature makes it easy and efficient to gather reviews from our clients and use them in our marketing efforts and as an incentive to our Team. The reviews can also be integrated directly into our website! Super cost effective, too.

nothing i can think of that I did not like

Excellent. I must say thank you to the enterprise account management team. They've been monumental in helping us claim our listings and deploy review campaigns.

It's hard to narrow down one thing.. but GoSite's "Bulk Update" button has had a huge impact with my team. It saves us hours each month in updating hours for all of our locations' listings in one click.

I feel like the metrics could be improved. Hopefully this is on the list of product updates! There are some metrics, however, it could be more robust.

For the majority the overall experience has been decent, but definitely can improve on customer service, and quality of service with the websites

It’s easy inconvenience to get reviews. I also like the fact that I can track all my customers.

I’m not always sure that people are finding us based on our website and go site quality

No follow up

Customer interaction is easy and simple.

I've asked for assistance and gotten none.

Meh if it wasn't for posting to google and Facebook I would not use it . I haven't been posting so could be disposable.

I like posting to Facebook and google with the app

The best way to put it lots of departments with zero communication. I find it very time consuming to have to go into every different area to do something.. example if I put a contact in I have to exit contacts to book. When in front of client I can't click payment I have to go to payment to except payment. Makes it very difficult to use

I’m not sure it’s the best business decision I’ve made. Their customer service is very good. I’m just not sure that Gosite offers my company enough. There’s a lot of things that the website that Google gives you that offers some of the same benefits for free.

That you can pick and choose what reviews to put up as they come in

To be honest, I just don’t use Gosite enough to be critical. I’ve been there since the beginning in the app has come a long ways. It was really bad at first, but they’ve made quite a bit of improvements and is now fairly decent.

We use GoSite along with Google Calendar. Easy tool to send request for reviews

Not helpful in growing the business as far as SEO is concerned.

So far good

Is easy to use and have a lot of options to use

That sometimes helps for customers to find you

I cant really be happy about the service, because i need to speak to someone when i need them,, and since you cant answer the phone, i cant love the site.

It was easy to set up, over the phone. And the fact that you can change anything was good, except i am not computer savy nor do i have time to do it, so i really need somebody to assist.

Not enought personal attention to answering phone call, and explaining how to use the site. For this service, it shouldnt cost this much. And i needed someone to answer their phones, since i am in another time zone, its just not effective for me,, .

Integration with other software, Prompt Customer Service Support

Payment processing isn't working since I no longer use quickbooks