This software helped me get a job so that's great.

I like its easy user interface. Navigating between windows and collaborating with your team has never been easier!

What I don't like about this software is that some of the buttons in the top right are hardly noticeable and easy to forget about.

Reliable Efficient Time manageable Easy to use for anybody multi language capabilities unlimited questions and answers

Not really in cons to point out the only thing would maybe be that there isn't a set price. Prices are quoted.

This software reduces our overall support traffic because it puts answers to FAQs right in front of them at the moment they're looking for it. That alone has made this incredibly valuable.

I love that this provides a better format for our customers to use our knowledge base - it puts it right where they need it most versus a separate site that has to be opened alongside our product.

Analytics are cool, but not exactly enlightening in terms of action steps I can take to ensure that people are using the tool as much as possible. I just sort of stare at the graphs and wonder what I should be doing to improve our overall performance.