We look forward to working with the Azure development team to offer enhancements to what is an excellent software tool.

I also like the customer service. They're very responsive, friendly, and eager to provide a quality product.

Great knowledgebase and easy to working on detailing.

We have very pleased with the software and support - at a great price as well.

High, low and normal isnt sufficient for my needs.

We were able to institute and bring the software up from ground zero to a useful internal application very quickly.

Not enough customizing possibilities for fields, form etc. Lack of report and dashboard editing.

Their product has constantly been on the improve and the team here are thoroughly enjoying the ease of using a powerful and simple ticket management tool.

It has been a great experience so far. The support team and overall functionality is amazing.

Ease of use and easy access we are a support company and this makes it very easy to support our clients.

Software is limited to basic service desk requirements. This is a streamlined product that does what it says on the tin.

It gives me an easy method to view all cases. It helps our consultants solve cases quicker and helps us learn to better support of porducts and clients.

The software was easy to set up and now we have a better record of tickets so that we can provide the best possible service to our clients.

I love the ease of use and customer support available.

We are solving our customer problems using azuredesk.co customer support software. My main problem was with my customer, it was impossible to keep track of their query, doubts & errors.

Ease of use and accessibility price point is good.

It is simple and easy to use. Layout of the screen  is nice and clean.

Functional Help Desk with JIRA integration at a great price point.

We had the option to organize and bring the product up from ground zero to a helpful inside application all around rapidly.

Cost is a strong advantage it has other competitor Mircosoft.

The plugin is handy and are what makes it really rich although the cost of the plugins can start to add up if they are used they are good value.

Awesome document syncing for online collaboration. Superb permission management for critical security of confidential data.

The product works, and is great for startup companies that don't want to invest in something more powerful.

Confluence is not the most intuitive program and learning to properly navigate it took a while. I also dislike that it is possible for one corrupted page to crash a whole file.

Do almost anything with the documentation by just using the internet browser is really awesome. The integration with jira is pretty good.

Customer service is always available and is super helpful.

I dislike that Confluence gets a little confusing with multiple links for the same page (a long link and a short link), but it is hard to differentiate.

You also need to make sure that obsolete information is cleaned or marked obsolete, otherwise documentation rot can make information difficult to find.

Great editor tools and easy to make my pages look content rich and informative. Good search and folder structure is great for organizing content.

Great product for sharing software creation and communications. I really enjoyed the workflow and ability to communicate with several developers.

Confluence syntax is confusing for new users, its preview function is not working well when having micro or embed script.

I integrate it with jira to show any kind of  project progress. The version control feature on confluence is excellent and the fact that multiple people can edit a page at the same time is awesome.

It happened to our team and it made using Confluence unpleasant and annoying.

Like most about it easy way to document the pages. And best way to store the important document required for business purpose.

I think that Confluene is very useful and worth the time and investment.

The one thing i dislike about it is when there are topics to click on and it jumps to that supposed topic but there's no information there. I'd guess the editor was not able to remove that section.

It features a exuberant number of plugins to construct a document , so many are advances and have to learn. One important plugin that i use is the Architecture diagram building editor.

Customer support is very easily accessible and quick resolution. The deplyomnet is also easy with option of cloud server and in-house server deployemnt.

Which is great for customer support and of course technical documentation. Did I mention that you can create as many different wikis as you like.

Confuence is very easy to use and makes documentation fun and collaboration with others a breeze. It helps us organize and document our work, from meeting notes to operational documentation.

Confluence cloud allows to make the documentation space more scalable. The solution is so popular it can be integrated with most of the solutions.

I also love the version control as that becomes increasingly important as the number of contributors or complexity of the page goes up.

I have had an overall good experience with Confluence and it is easy to create and share documents. If you are using JIRA already I would recommend this.

US Dollar

AzureDesk is a cloud-based help desk and ticketing management solution for businesses of all sizes. Primary features include ticket management, email-to-ticket conversion, a customer-support center, team collaboration, knowledge base management and reporting.


AzureDesk helps users manage customer service operations such as ticket assignment, private notes and inline image addition to tickets. Other features include data reporting, customer self-service and email integrations.


The ticket management module tags tickets according to their importance and automatically assigns them to agents. The reporting module lets users run reports for a specified time frame and displays them in a dashboard. AzureDesk offers integration with Slack, Olark, ChargeDesk, JIRA, Asana, Chalio, smooch.io and Freshbooks.


Monthly and annual subscription pricing is available. Support is offered via phone, email and through online help pages. Pricing is per user per month.



LongDescription

Support Ticket Management

Surveys & Feedback

Document Storage

IT Asset Management

Change Management

Customer Database

Automated Routing

Call Center Management

Email Templates

Self Service Portal

Help Desk Management

Performance Metrics

Multi-Channel Communication

Queue Management

Client Portal

Social Media Integration

Workflow Management

Email Management

Ticket Management

Knowledge Base Management

Network Monitoring

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Interaction Tracking

Alerts/Escalation

Customizable Branding

Chatbot

Reporting/Analytics

Feedback Management

Appointment Management

Incident Management

Third-Party Integrations

Live Chat

Virtual Assistant

Web browser (OS agnostic)

AzureDesk offer a limited feature "Free Plan" and a "Plus Plan" which costs from $5/agent per month and includes all the available features

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

AzureDesk

In Person

Live Online

Webinars

Documentation

Videos

Confluence is a project management solution that enables organizations to create, collaborate, organize and review project documents. The system offers both cloud-based and on-premise deployment.


Confluence’s editor feature allows employees to create content such as meeting notes, product requirements and research reports. The solution enables managers to review and share feedback in documents themselves.


Confluence’s knowledge management module provides users with a centralized repository to access and search relevant content according to project requirements. The system lets managers restrict access to confidential data and collaborate within closed groups. Users can publish, organize and access company information in a central location.  


Confluence's task management feature allows managers to delegate, monitor and track changes to tasks assigned to each employee. The task management feature updates managers with status on tasks that are completed, impending, or overdue. The software integrates with JIRA to enable project transparency.



File Management

Commenting/Notes

Milestone Tracking

Cataloging/Categorization

Status Tracking

Release Planning

Idea Management

Due Date Tracking

Access Controls/Permissions

Activity Tracking

Rich Text Editor

Progress Tracking

Real Time Editing

Project Planning/Scheduling

Project Management

Gantt/Timeline View

Product Roadmapping

Knowledge Management

Mind Maps

Communication Management

Document Capture

Brainstorming

Resource Management

Calendar Management

Collaboration Tools

Assignment Management

Full Text Search

Template Management

Risk Management

Document Classification

Audit Trail

Version Control

Ideation

Content Management

Information Governance

Mobile Access

Planning Tools

Requirements Management

Idea Ranking

Audio File Management

Real Time Data

Data Security

Discussions/Forums

Text Editing

Project Tracking

File Sharing

Activity Dashboard

Alerts/Notifications

Reporting/Project Tracking

Customizable Templates

Visualization

Document Review

Goal Setting/Tracking

Prioritization

Drag & Drop

Tagging

Gamification

Project Planning

Task Progress Tracking

Archiving & Retention

Task Management

Document Management

Unified Directory

@mentions

Document Generation

Search/Filter

Innovation Management

Traceability

Strategic Planning

Goal Management

Content Publishing Options

Stakeholder Defined Attributes

Marketing Calendar

Portfolio Management

Process/Workflow Automation

Documentation Management

For the IT sector

Product Lifecycle Management

Transcripts/Chat History

Multiple Projects

Time & Expense Tracking

Meeting Management

Single Sign On

Role-Based Permissions

Real-Time Notifications

Reporting & Statistics

Productivity Tools

Windows 7

Windows Vista

Windows XP

Mac OS

Windows 2000

Windows 8

Windows 10

Confluence offers flexible pricing.
$0 for teams up to 10
Standard: $5.50 per user/month
Premium: $10.50 per user/month

AzureDesk vs Confluence

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