About Casengo

Casengo is a cloud-based customer service solution for businesses of all sizes. Primary features include case management, team collaboration tools, knowledge base management, multi-channel support, private notes and reporting.

The software provides a shared team inbox that stores tickets, private notes and customer queries. Casengo supports various communication channels including live chat, email, WhatsApp and Facebook Messenger.

Users can run performance reports which include agent response activity and conversation handling times. Casengo also provides knowledge base management and self-service features for clients. It offers integrations with WhatsApp, Facebook Messenger, Magento and other ecommerce platforms.

Monthly and annual subscripti...


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Supported Operating System(s):

Web browser (OS agnostic)

18 Reviews of Casengo

Average User Ratings

Overall

4.67 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

Ratings Snapshot

5 stars

(12)

12

4 stars

(6)

6

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 18 results

October 2014

Michel

Industry: Graphic Design

Time Used: Free Trial

Review Source: GetApp


October 2014

Great solution for small bussiness

As bussiness was growing, I was looking for a good customer management system, while piles of emails were giving me headaches. I came along Casengo wich is free for small bussiness (1 agent), but with all the features available! Emails, chat, twitter, faq.

Pros

This is realy a great system, for free for 1 agent and affordable when your bussiness will grow to more agents. Small problems are quickly answered and solved by their very friendly helpteam. Joppe, thanks for your help untill now!

April 2019

RONALD from MTN Uganda

Company Size: 501-1,000 employees

Industry: Telecommunications

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

Casengo Review

So far so good with all the above positive advantages not even exhausted. I recommend this software, it has helped so much to enable the brand divert it's traffic from the helpline to social media. Easy for real time, weekly and monthly reporting.

Pros

It helps to respond to customer queries on the whatsapp channel in real -time. It has the ability to synchronize all the posts, files(images, audio and videos) and these are used to understand the customer query and offer support. It's a good reporting tool for both the admin and user. You can also use it to extract reports, add users with different access rights.

Cons

It's vulnerable to internet connection, once the connection is weak or off, then conversations can not come through as the device has to synchronize with the software The interface is a bit flooded thus making it hard to select posts and respond easily.

September 2019

Robert from J2 Cloud Connect

Company Size: 1,001-5,000 employees

Industry: Telecommunications

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

Best Live Chat Software for the price!

Basic features for live chat. Might be lacking some features however not deal breaking.

Pros

Very intuitive features when in chat and integrating it for your business. Mobile integration so very industry leading.

Cons

Lacks some features such as customer tracking and monitoring features such as recent activity and ability to pull up history for the customer.

Reasons for Choosing Casengo

No

June 2019

Merida from MTN UGANDA

Company Size: 10,000+ employees

Industry: Telecommunications

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Functionality

3.0

June 2019

Casengo

I have come to love it. Initially, listening to audio or videos wasn't enabled but that has been resolved. Plus, we can now view agent statistics instantly.

Pros

The software allows up to 8 agents (and more) to engage clients on the Whats-app social media channel. This enables us respond to clients quickly as opposed to using a phone, since only one agent can respond to the chats.

Cons

If a reply has been sent, it can't be edited nor deleted. It is greatly affected by slow internet speeds.

April 2019

STEPHEN from MTN Uganda

Company Size: 501-1,000 employees

Industry: Telecommunications

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

Casengo review

it's a perfect tool to support customers on whatsapp

Pros

It used to access the whatsapp helpline for the company were customers are able to send their customers and get immediate responses/support. It's a best tool for customer service through whatsapp.

Cons

You need a working network and a phone with active data to be able to synchronise to whatsapp