About Document360

Document360 is a cloud-based help desk solution that enables users in businesses across various industries to create, collaborate and publish self-service knowledge bases for their products. Features include content management, guided problem solving, discussion boards, product cataloging and more.

Document360's category manager helps users to maintain their product documentation in a hierarchy-based structure. Users can also create sub-categories, edit existing ones and record articles within categories. The solution's built-in editor features markdown keyboard shortcuts and allows users to share code snippets with readers, upload screenshots, create internal links to articles, add tables to documents and get real-time inline previews of content.

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Supported Operating System(s):

Web browser (OS agnostic)

28 Reviews of Document360

Average User Ratings

Overall

4.64 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(18)

18

4 stars

(10)

10

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 28 results

February 2020

Christeen from SendXio

Verified Reviewer

Company Size: 2-10 employees

Industry: Computer Software

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2020

Great overall, could add a couple of more features

Overall I find it a far preferable option to reduce the tickets that shoulder the customer support. The best tool for creating a product Knowledge base and FAQ pages.

Pros

It gives you a central hub of information. Rather than searching and asking for support issues faced by employees through cluttered information, you encourage to find answer themselves. It can be used as both internal and external knowledge base. Top features for me in this tool is the powerful analytics that tells you what people have and what they are looking for, allowing you to plug the gap. This makes your knowledge base more reliable and usable. You can have user restriction access meaning complete control over who is able to access what. If you want to keep your information private.

Cons

The only issue I see is you can import content from WordPress and no word or CHM. Though these are nice to have options I personally prefer having it.

January 2020

Arjan from Reynen Court

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2020

This solution was exactly what we needed to publish documentation to various reader groups

Overall experience has been very good. As described above, the interaction with the Support and Development teams has been outstanding.

Pros

Document360 is quite straight forward and quickly to grasp on one hand, while feature rich on the other. What I like most though is the deep level of interaction we've had as a customer with the Support and Development teams at Document360. We had specific requirements about publishing to specific user groups, which are now part of the standard product. Document360 has really enabled us to lift customer facing documentation off the ground quickly.

Cons

I find using the Markdown editor somewhat difficult sometimes and it doesn't allow for automated spell check in that mode. Very glad that a WYSIWYG editor has been implemented recently, which allows the browser spell checker to do its job. Adding this WYSIWYG editor is another proof point that Document360 is not only what it is today, but they're continuously enhancing and extending their product.

Reasons for Choosing Document360

Document360 meets our needs of writing external facing documentation for various reader groups by providing a fairly straight forward, yet feature rich solution, including features for team authorizations, reader authorizations, versioning, attaching documents, hyperlinking, landing page, reader self-registration etc. All we need to be effective in and stay in control of publishing knowledge articles to our external clients.

June 2020

Chris from Trident Lighting Inc

Verified Reviewer

Company Size: 11-50 employees

Industry: Biotechnology

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2020

Simplicity, Thorough, and Value

Pros

Simplicity, Thorough, and Value these are some words that come to mind about Document360. Exceptional Service! We had one minor issue when we first implemented the tool, we contacted them and they setup a conference call. Within 48 hours the issue was resolved AND fixed. I have not had an issue since. My company and I are extremely pleased with Document360 and what it accomplishes.

Cons

Nothing. The software is just awesome. Try their trial version and decide.

February 2020

Maria from Vive Bank

Company Size: 11-50 employees

Industry: Financial Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Customer support

5.0

Functionality

3.0

February 2020

Useful software

Pros

-It doesn't require CMS integrtion -Customised look and feel

Cons

I haven't used it enough to encounter errors

March 2020

Nibu from Whatfix

Company Size: 201-500 employees

Industry: Information Technology and Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

March 2020

Simplicity - they name is Document 360!

It's been great dealing with the team. They helped us migrate our content and get started with using the product.

Pros

Their User interface is pretty Intuitive. Most people just know what to do where - without the need for training, etc. It also offers an easy to configure and minimalistic landing page.

Cons

No single sourcing and content reuse. Hopefully round the corner.

Reasons for Choosing Document360

The team was responsive. Support has been more or less very helpful. Showed us that most functionality was in the process of being added. Migration help was a big deal Needed both a publishing and authoring platform - that's where Paligo lost out. Lots of small thoughtful features that impressed us - like you can compare version history even in the code view. An integration with Zendesk where our support agents can quickly look at what help is available and send it out to customers. They also have a transparent development process where users can vote on features that matter to them.