--- title: "Helpjuice Software Reviews, Demo & Pricing - 2026" description: "Review of Helpjuice Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/za/help-desk/helpjuice-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Knowledge Base Software](https://www.softwareadvice.com/crm/knowledge-base-comparison/) / Helpjuice Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/crm/helpjuice-profile/reviews/)[Alternatives](https://www.softwareadvice.com/crm/helpjuice-profile/alternatives/) # Helpjuice Review From $120-$659/month Free trial 4 plans Wondering if Helpjuice is right for your organization? Our Knowledge Base Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Helpjuice 4.7 [(105)](https://www.softwareadvice.com/crm/helpjuice-profile/reviews/) Pricing Starting at $120.00 flat rate per month ### About Helpjuice Helpjuice is a cloud-based knowledge base management solution suitable for businesses of all sizes and in any industry segment. It includes applications for the creation and management of both internal and external knowledge bases. The solution can also be hosted on-premises for allowing access only from internal servers and restricting any access via public domains. Helpjuice features customized designing and styling tools that allow content creators to create QAs for their knowledge base. The tagging feature allows developers to tag questions in multiple relevant categories. The system begins searching for the top topics and articles based on the search query. It also tracks searches to provide detailed analyses of what topics are most frequently searched and which articles and topics are most frequently referenced. Helpjuice is a customizable solution that allows businesses to match the look and feel of their websites. The solution is available on a monthly subscription basis. Wondering if Helpjuice is right for your organization? Our Knowledge Base Software selection experts can help you in 15 minutes or less. ## Helpjuice User Interface ## Popular Helpjuice Alternatives Main Product Helpjuice 4.7 [(104)](https://www.softwareadvice.com/crm/helpjuice-profile/reviews/) Ratings Breakdown - 4.62Ease of use - 4.70Value for money - 4.82Customer support - 4.42Functionality Pricing Starting at $120.00 per month Get Price Alternative Product [Guru](https://www.softwareadvice.com/help-desk/guru-profile/) 4.8 [(640)](https://www.softwareadvice.com/help-desk/guru-profile/reviews/) Ratings Breakdown - 4.82Ease of use - 4.76Value for money - 4.76Customer support - 4.75Functionality Pricing Available upon request Get Price Alternative Product [Connecteam](https://www.softwareadvice.com/hr/connecteam-profile/) 4.6 [(5322)](https://www.softwareadvice.com/hr/connecteam-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.47Value for money - 4.61Customer support - 4.53Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Confluence](https://www.softwareadvice.com/project-management/confluence-profile/) 4.5 [(3726)](https://www.softwareadvice.com/project-management/confluence-profile/reviews/) Ratings Breakdown - 4.26Ease of use - 4.28Value for money - 4.28Customer support - 4.37Functionality Pricing Starting at $5.42 per month Get Price Alternative Product [Document360](https://www.softwareadvice.com/crm/document360-profile/) 4.7 [(292)](https://www.softwareadvice.com/crm/document360-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.46Value for money - 4.81Customer support - 4.46Functionality Pricing Available upon request Get Price Alternative Product [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) 4.5 [(805)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.42Value for money - 4.54Customer support - 4.34Functionality Pricing Starting at $19.00 per month Get Price ## Helpjuice Pricing and Plans Helpjuice has four plans. Starter (✅ AI Included) is $120.00/mo billed monthly. Run-Up (✅ AI Included) is $200.00/mo billed monthly. Premium Limited (✅ AI Included) is $289.00/mo billed monthly. Premium Unlimited (✅ AI Included) is $659.00/mo billed monthly. Free trial Starter (✅ AI Included) $120.00 flat rate, per month The plan supports up to 4 users. It includes all available software features, customer care, and expert customization.… Starter (✅ AI Included) plan includes: - Access Restrictions - Article History and Restore - Branding/Customization - Categories/Folders - Collaboration Tools - Content Analytics - Content Authoring - Content Formatting - Decision Trees - Drag & Drop Files - GDPR Compliant - Inter-Linking Articles - Knowledge Base - Localization/Multi-Lingual - Multiple Version Publishing - Search Tool - Third-Party Integrations - User Management Run-Up (✅ AI Included) $200.00 flat rate, per month The plan supports up to 16 users. It includes all available software features, customer care, and expert customization.… Run-Up (✅ AI Included) plan includes: - Access Restrictions - Article History and Restore - Branding/Customization - Categories/Folders - Collaboration Tools - Content Analytics - Content Authoring - Content Formatting - Decision Trees - Drag & Drop Files - GDPR Compliant - Inter-Linking Articles - Knowledge Base - Localization/Multi-Lingual - Multiple Version Publishing - User Management - Search Tool - Third-Party Integrations Premium Limited (✅ AI Included) $289.00 flat rate, per month The plan supports up to 60 users. It includes all available software features, customer care, and expert customization.… Premium Limited (✅ AI Included) plan includes: - Branding/Customization - User Management - Third-Party Integrations - Search Tool - Multiple Version Publishing - Localization/Multi-Lingual - Knowledge Base - Inter-Linking Articles - GDPR Compliant - Drag & Drop Files - Decision Trees - Content Formatting - Content Authoring - Content Analytics - Collaboration Tools - Categories/Folders - Article History and Restore - Access Restrictions Premium Unlimited (✅ AI Included) $659.00 flat rate, per month The plan supports unlimited users. It includes all available software features, customer care, and expert customization.… Premium Unlimited (✅ AI Included) plan includes: - User Management - Access Restrictions - Article History and Restore - Branding/Customization - Categories/Folders - Collaboration Tools - Content Analytics - Content Authoring - Content Formatting - Decision Trees - Drag & Drop Files - GDPR Compliant - Inter-Linking Articles - Knowledge Base - Localization/Multi-Lingual - Multiple Version Publishing - Search Tool - Third-Party Integrations Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ### How does Helpjuice pricing compare to alternatives? Helpjuice's starting price is $120.00/month. Explore how its pricing and plan options compare with top alternatives below. | Product | Starting price | Free trial | Free version | Value for Money | | --- | --- | --- | --- | --- | | Helpjuice4.7[(105)](https://www.softwareadvice.com/crm/helpjuice-profile/reviews/) | $120.00 /mo | Available | Not available | 4.7 | | [Guru](https://www.softwareadvice.com/help-desk/guru-profile/)4.8[(640)](https://www.softwareadvice.com/help-desk/guru-profile/reviews/) | Pricing available upon request | Available | Not available | 4.8 | | [Connecteam](https://www.softwareadvice.com/hr/connecteam-profile/)4.6[(5,322)](https://www.softwareadvice.com/hr/connecteam-profile/reviews/) | $29.00 /mo | Available | Available | 4.5 | | [Confluence](https://www.softwareadvice.com/project-management/confluence-profile/)4.5[(3,726)](https://www.softwareadvice.com/project-management/confluence-profile/reviews/) | $5.42 /user/mo | Available | Available | 4.3 | | [Document360](https://www.softwareadvice.com/crm/document360-profile/)4.7[(292)](https://www.softwareadvice.com/crm/document360-profile/reviews/) | Pricing available upon request | Not available | Not available | 4.5 | Helpjuice4.7[(105)](https://www.softwareadvice.com/crm/helpjuice-profile/reviews/) * * * Starting price $120.00 /mo Free trial Available Free version Not available Value For Money 4.7 - [Guru](https://www.softwareadvice.com/help-desk/guru-profile/)4.8[(640)](https://www.softwareadvice.com/help-desk/guru-profile/reviews/) * * * Starting price Pricing available upon request Free trial Available Free version Not available Value For Money 4.8 - [Connecteam](https://www.softwareadvice.com/hr/connecteam-profile/)4.6[(5,322)](https://www.softwareadvice.com/hr/connecteam-profile/reviews/) * * * Starting price $29.00 /mo Free trial Available Free version Available Value For Money 4.5 - [Confluence](https://www.softwareadvice.com/project-management/confluence-profile/)4.5[(3,726)](https://www.softwareadvice.com/project-management/confluence-profile/reviews/) * * * Starting price $5.42 /user/mo Free trial Available Free version Available Value For Money 4.3 - [Document360](https://www.softwareadvice.com/crm/document360-profile/)4.7[(292)](https://www.softwareadvice.com/crm/document360-profile/reviews/) * * * Starting price Pricing available upon request Free trial Not available Free version Not available Value For Money 4.5 ## Helpjuice Features - Popular features found in Knowledge Base Feedback Management Multi-Language Rich Text Editor Self Service Portal - More features of Helpjuice Access Controls/Permissions Active Directory Integration Activity Dashboard Activity Tracking Alerts/Notifications API Catalog Management Chatbot Collaboration Tools Commenting/Notes Communication Management Content Library Content Management Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Dashboard Data Import/Export Decision Support Discussions/Forums Document Management Document Storage Drag & Drop Drag & Drop Editor Email Alerts Employee Onboarding Full Text Search Knowledge Base Management Knowledge Management Pre-built Templates Real-Time Notifications Real-Time Reporting Reporting/Analytics Reporting & Statistics Search/Filter SEO Management Single Sign On SSL Security Surveys & Feedback Tagging Templates Text Editing Third-Party Integrations User Management Web Notifications Website Integration Widgets Workflow Management WYSIWYG Editor ## Helpjuice Integrations Microsoft Teams Integration rated undefined from -1 review Contact Cloud Integration rated undefined from -1 review AUDITWorks Integration rated undefined from -1 review Freshdesk Integration rated undefined from -1 review Microsoft SharePoint Integration rated undefined from -1 review Olark Integration rated undefined from -1 review See all 13 integrations ## Helpjuice User Reviews ## Helpjuice customer ratings - Overall rating: 4.7/5 - Total reviews: 105 ### Rating distribution - 5 stars: 79 reviews (75%) - 4 stars: 23 reviews (22%) - 3 stars: 2 reviews (2%) - 2 stars: 1 reviews (1%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.6/5 - Value for money: 4.7/5 - Customer support: 4.8/5 - Functionality: 4.4/5 --- ### The Basics Are Great - Overall rating: 4/5 - Reviewer: Megan B. - Industry: Furniture - Company size: 501-1000 employees - Product usage: 3-5 years · daily - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Helpjuice makes it fairly easy for new staff to get started making and publishing articles. The support is responsive. #### Cons Tools for managing and organizing the knowledge base are limited. As we use our knowledge base to manage internal resources for multiple groups, not being able to "view as" a user from those groups is also limiting. Options to customize seem unlimited, but you need to have a clear idea of what you want. --- ### Easy to use and feature packed. All at a very Reasonable Price - Overall rating: 5/5 - Reviewer: Kevin W. - Industry: Biotechnology - Company size: 201-500 employees - Product usage: 3-5 years · daily - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The platform is very user-friendly and easy to use. The UX and article editor are very intuitive. The ability to add accordions, tabs, and decision trees without any coding knowledge is a big plus. The price is very reasonable for the amount of features available. The platform gives you access to the entire HTML, CSS, and Javascript which allows for endless customization. #### Cons The auto-save feature is a nice-to-have; however, I find it can be a bit slow to detect changes. Sometimes it does not detect minor changes. The visual editor function for website customization is a bit clunky. --- ### Intuitive Platform with Top-Notch Support - Overall rating: 5/5 - Reviewer: Rasa J. - Industry: Automotive - Company size: 201-500 employees - Product usage: less than 1 year · weekly - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros One of the standout aspects of Helpjuice is their excellent customer support - they’re always responsive, helpful, and genuinely invested in making sure you're set up for success. The platform itself is very intuitive and easy to use, even for team members who aren’t tech-savvy. I also appreciate the wide range of customization options available, which allow us to tailor the knowledge base to fit our brand and structure. That said, it’s worth noting that some of the more advanced customization features come with additional costs. Still, overall, Helpjuice provides a clean, flexible, and user-friendly experience backed by a great support team. #### Cons Perhaps they could offer us an option to disable some of the functionalities (such as contact form). Although it's not possible to do this at the moment, the Helpjuice team is always open to feedback and I'm sure it's something they will improve in the future. --- ### Knowledge Management Specialist I - AI Enablement - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Financial Services - Company size: 201-500 employees The reviewer appreciates HelpJuice for its intuitive design and efficient content management, which simplifies the onboarding process for new team members. There is uncertainty regarding the ease of customizing site displays, which may require better tools. Full review available after login on Software Advice --- ### Helpjuice Review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: January 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Customer support is fast and very kind. #### Cons authorizhation management is managed by user, not by group. --- ### Helpjuice, great support, flexible platform - Overall rating: 4/5 - Reviewer: Colin B. - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: 3-5 years · weekly - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Really positive, the pricing structure is great for small businesses and the product is really flexible. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Great support and feedback into the roadmap. We made a few feature requests that were added within a few months which was great. Editor is really flexible and the access control you get on pages is great too. #### Cons The design of our help center looks a little basic and dated, not sure if that's just us or the platform. --- ### We need to add more features - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: October 2016 - Review source details: This review was submitted organically. No incentive was offered Ease of use would be enhanced just by adding a search bar to an open article and Microsoft Word editing within the article. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 1/5 #### Pros clean design #### Cons Missing: Feedback option from internal users Start ratings from external users Font size choice or consistency Word type editing for articles Internal users favorites list Internal users search history Add links to jump to certain parts of articles ex: mobile vs PC Access to search bar when in an open article Video ability New article request function from user --- ### Easy to use - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: January 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Helpjuice overview is great, it could do with a few improvements which I have mentioned through-out the survey. Other than that, no complaints! The support team are epic, very quick to respond and they're always very clear. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The layout of helpjuice is easy to manage on the formatting side, the tools bars etc are very similar to work, so it's easy to navigate in that sense. #### Cons It would be good to be able to create our own filters in reporting, instead of having to export to narrow down the info, e.g - Find out how many articles a user has edited / created (without exporting) - See when an article as moved into another category - View different region articles in Insights without having to export and re-organise --- ### HelpJuice- a win win for any sized business! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Printing - Company size: 11-50 employees - Product usage: 1-3 years · weekly - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered Overall, HelpJuice has always been a positive experience with no downtime at all. They have always returned my inquiries in a very timely manner and if there may be something I asked that hasn't been developed, HelpJuice has pointed me to their 'feedback' page so I don't have to find it myself. Great team- thank you HelpJuice! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to use, excellent editor, great value for the money, ability to customize the 'theme' to your liking. #### Cons -Not able to download or obtain an entire PDF for an entire Category (only individual Articles). However, I did submit this request to HelpJuice as an idea for them to consider in the future. -Inability to highlight the searched term(s) after the search when clicking to go into the resulting articles that contain said searched term(s) --- ### Helpjuice is a Knowledge Base Champion! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Computer Software - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: August 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We are aiming to reduce duplicate questions and topics for support and provide an easy to use option for our customers to find answers to widely asked questions. Helpjuice has made this possible and done so in a way that was easy to implement and maintain. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We love the searchability, the ease of category management and the article editor. The ability to request customization is highly favored and Helpjuice has met all of requests swiftly and perfectly. The Article Planner makes it easy to understand what customers are not finding and how to better title or write articles for customers. #### Cons The article export could be improved to make it easier to mass export articles into indiviudal documents and also exporting in word docs would be nice too! --- Showing 1 - 10 of 105 Reviews [See All Reviews](https://www.softwareadvice.com/crm/helpjuice-profile/reviews/) ## Helpjuice Popular Comparisons [Guru vs Helpjuice](https://www.softwareadvice.com/help-desk/guru-profile/vs/helpjuice/)[Connecteam vs Helpjuice](https://www.softwareadvice.com/hr/connecteam-profile/vs/helpjuice/)[Confluence vs Helpjuice](https://www.softwareadvice.com/project-management/confluence-profile/vs/helpjuice/)[Document360 vs Helpjuice](https://www.softwareadvice.com/crm/document360-profile/vs/helpjuice/)[KnowledgeOwl vs Helpjuice](https://www.softwareadvice.com/crm/helpjuice-profile/vs/knowledgeowl/) [Compare All Alternatives](https://www.softwareadvice.com/crm/helpjuice-profile/alternatives/) ## Other Top Recommended Knowledge Base Software [SalesNOW](https://www.softwareadvice.com/marketing/salesnow-profile/) **4.6** (81) Recently recommended **65** times [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) **4.4** (18834) Recently recommended **37** times [Quickbase](https://www.softwareadvice.com/crm/quick-base-profile/) **4.4** (334) Recently recommended **23** times [Granicus Service Request Management (OneView)](https://www.softwareadvice.com/crm/rock-solid-profile/) **0.0** (0) Recently recommended **14** times Stuck Between Options? Our experts can help you compare Helpjuice with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice