IT Incident Software is a cloud-based help desk management solution designed primarily for small and midsize businesses. It helps businesses automate ticketing workflow, track IT assets and manage inventory.
IT Incident Software allows business administrators to assign and escalate incident requests to agents, track workflow and send real-time notifications to clients for efficient follow-up. It helps with tracking labor costs and service completion time. In doing so, it helps manage request inflow and operation planning.
Clients can submit requests via online submission portals and receive instant acknowledgment emails with continuous updates on their request. Businesses can generate customizable reports with graphs to track detailed information such as service history, configuration, manufacturer information and more.
A license for IT Incident Software can be purchased for a one-time fee.
Matt from Education
Employees number: 1,001-5,000 employees
The price. We bundle the IT ticket system with other "Dude" products, so it was pretty inexpensive.
You get what you pay for. Mobile interface is horrible. Password system for end users is ridiculous. No email / AD integration. Software has been almost the same for over 10 years with no improvements. Seriously, the last thing we need is the end user calling support for support on the IT Ticket system.