Mojo Helpdesk
About Mojo Helpdesk
Awards and Recognition
Mojo Helpdesk Pricing
Free Trial - No Credit Card Required! Starting at $14/mo per user get a full set of features perfect for any internal IT helpdesk or customer service team. If you need more features have a look at the BUSINESS and ENTERPRISE PLANS. TEAM: Full ticket tracking Email integration Self service knowledge base Canned responses Custom forms Customer ticket history Satisfaction survey Unlimited automations Business hours SLA monitoring Knowledge base suggester Time tracking Custom views Google integration Single Sign On: Google, Microsoft, SAML, Classlink, etc... Branding BUSINESS: All the features of the team plan plus: Restricted agents Escalation rules Ticket merging Round robin assignment Private knowledge base Advanced security KPI Paper invoice Phone support White-glove service ENTERPRISE: All the features of the business plan plus: Advanced reporting Dedicated account manager Priority support Automated exports Increased quotas Sandbox HIPAA compliance
Starting price:
$29.00 per month
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for Mojo Helpdesk
1 - 5 of 72 Reviews
Cynthia
51 - 200 employees
Used less than 12 months
OVERALL RATING:
5
Reviewed January 2022
Wonderful features
Martin
Verified reviewer
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2017
Does what a ticket system is supposed to do and is easy to use
Ease of use. Connects to our G Suite apps for easy finding by users. Email replies also get added to the ticket stream
CONSIt can be difficult to filter for information at times. Also, the dashboard information only works for 30 days at a time so trying to get numbers for a 3 month period has to be done a month at a time
Vendor Response
Thank you for your review.
Replied October 2019
Anonymous
11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2021
Easy to use
Overall it has been very easy to set up, use and onboarding everyone. Great value for money.
PROSOnboarding was a breeze for internal agents and our clients. Also, we were able to contact support and connect with them to share our issues. They addressed one of the problems in their very next release update which was impressive.
CONSReporting could be better. Limited out-of-the-box reports. For anything additional, you have to revert to data export.
Reason for choosing Mojo Helpdesk
Almost all features were available that we had in FreshService but at a discounted agent price. So it was cost-effective.
Reasons for switching to Mojo Helpdesk
Pricing
Didzis
Information Technology and Services, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed December 2017
Helpdesk works quite well though there are couple of limitations that really should not be.
Simple and easy to use. Having minimum number of characters for Pros goes against simple and easy
CONSThere are certain limitations which does not make sense and there are no workarounds and support is helpful as most of the times answer is the fix/feature will be delivered sometime in future. I've been using Helpdesk for 1,5years and requests raised 1year back, has not been addressed.
Vendor Response
Thank you for your review.
Replied October 2019
Russ
Consumer Goods, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2017
The application has been very reliable and easy to deploy across an organization.
Ease of adoption/acceptance by the user community. Transformed departmental workload from individual e-mail requests to departmental requests. By providing workload transparency at a department level the support model improved overall customer support. Minimized requests from falling through the cracks.
PROSThe ability to use forms to collect detail on support issues. Particularly info to drive metrics for continuous improvement efforts.
CONSFunctionality to prevent users from creating duplicate tickets. Duplicate tickets can impact metric reporting if not managed correctly.
Vendor Response
Thanks for your review. We are working hard to make Mojo a better product.
Replied October 2019
