FrontRunners 2024

Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution that unlocks high-velocity teams. IT is in the midst of rapid transformation to build capabilities that enable quick delivery of ...Read more about JIRA Service Management

Service Cloud from Salesforce is a cloud-based customer service management solution that is designed to initiate customer service activities from anywhere. Built on the Salesforce1 Platform, Service Cloud works to centralise and o...Read more about Salesforce Service Cloud

Vision Helpdesk is a cloud-based ticket management solution for businesses of all sizes across multiple industry segments. This software allows businesses to automate ticket workflow using rule-based criteria and centralize t...Read more about Vision Helpdesk

HaloITSM is a cloud-based platform designed for ITIL-aligned service delivery. This solution can be used by organizations of all sizes in a variety of industries. With features like incident management, a customizable knowledge ba...Read more about HaloITSM

HaloCRM is intuitive customer service software that can be deployed on-premise or in the cloud. The platform is designed to help businesses of all sizes streamline customer support operations. Organizations can track and manage co...Read more about HaloCRM

FrontRunners 2024

Zoho Desk is a cloud-based help desk solution from Zoho Corporation, catering to businesses of all sizes. Key features include management of customer support tickets, a customer support portal, contract management and report creat...Read more about Zoho Desk

FrontRunners 2024

Freshdesk is a cloud-based customer service software that helps businesses provide effortless service across every customer touchpoint. Freshdesk empowers businesses to monitor customer conversations across email, phone, chat, soc...Read more about Freshdesk

ClonaDesk is a cloud-based screen-sharing platform, that bridges geographical gaps to make remote interactions feel local. The solution offers screen-sharing capabilities to help businesses streamline remote customer service and t...Read more about Clonadesk

GLPI is an IT Service Management software based on open source technologies. It is a great solution for helpdesk, project, financial, assets and user management thanks to core features and numerous plugins. GLPI is recommended for...Read more about GLPi

LiveChat is an all-in-one customer service platform helping brands deliver superb customer service while boosting their sales. LiveChat is intuitive, easy to use, and fully customizable, to naturally blend in with any website. Wit...Read more about LiveChat

Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a customizable front-end portal, live chat features an...Read more about Zendesk Suite

FrontRunners 2024

SysAid empowers organizations to deliver exceptional service – automagically. A comprehensive, next-gen ITSM platform, SysAid comes ready for action with generative AI baked into every element of service management, all wrapped up...Read more about SysAid

FrontRunners 2024

InvGate Service Desk is an IT service management platform that offers help desk request fulfillment, customer service and support and self-service knowledge management. The system is compatible with Mac, Windows, and iPad (or othe...Read more about InvGate Service Desk

TeamSupport is a robust customer support solution designed to improve customer satisfaction, simplify workflows, and make agents’ lives easier. We empower teams of all sizes to consolidate channels, shorten time to resolution, col...Read more about TeamSupport

Workbooks offers growing companies a SaaS platform to run their business and engage with their customers – at an affordable price. Workbooks designs, develops and implements its own software, which is targeted specifically at mid-...Read more about Workbooks

Organizations around the world are striving to deliver the ultimate customer experience, strengthen brand value, and boost efficiency. NICE CXone empowers brands to achieve these objectives on one interaction-centric platform with...Read more about NICE CXone

Now part of Enghouse Interactive, SmartSupport Knowledge Management Solutions is a plug-and-play knowledge base solution that caters to businesses of all sizes across various industries. The solution lets users streamline customer...Read more about Enghouse eKMS

HappyFox is a cloud-based customer relationship management solution that provides help desk and ticketing solutions to businesses across various industries, including computer and software, education, travel and leisure, media and...Read more about HappyFox Help Desk

mHelpDesk is a field service solution that helps customers automate everything from first customer contact to getting paid. This includes customer management, quoting, dispatching, invoicing, billing and reporting. mHelpDesk ...Read more about mHelpDesk

Help Scout is a dedicated customer support platform built for growing teams to deliver best-in-class customer service. When you sign up you get access to an entire suite of tools, all optimized specifically for customer support. ...Read more about Help Scout

Agiloft Contract Management Suite is a cloud-based contract management suite suitable for companies of all sizes. It offers workflow automation, budget and forecast reports, a search engine with optical character recognition (OCR)...Read more about Agiloft

Commence CRM is a cloud-based customer relationship management(CRM) solution that caters to small and mid-size businesses and helps them to manage communication with existing and potential customers. The solution includes various ...Read more about Commence

Tracker is a web-based, integrated recruitment ATS and CRM designed for recruiting and staffing firms across industries. The solution allows businesses to manage entire recruitment workflows, right from candidate sourcing and plac...Read more about Tracker

Sellsy is a cloud-based sales management solution for small to midsize businesses. Features include time tracking, sales automation and a help desk. It is suitable for industries such as advertising, construction, non-profit and r...Read more about Sellsy

UseResponse is a Cloud-based and Slef-Hosted customer support solution that provides users with customer service tools and customer feedback solution. It features a Help Desk Ticketing Solution, Feedback Community System, Knowledg...Read more about UseResponse

Track-It! is an IT service desk management platform by BMC Software that handles asset, change management, knowledge and license management and provides multiple reporting and analytics dashboards. The knowledge management module ...Read more about Track-It!

MangoApps is a unified employee experience platform that combines intranet, training, teamwork, and content management into a single dashboard and workspace. Our user-friendly, infinitely customizable approach fits into the way yo...Read more about MangoApps

ProBusinessTools is a cloud-based service management solution suitable for companies of all sizes. ProBusinessTools helps streamline the service process, from scheduling and dispatching to managing inventory, technicians, reportin...Read more about ProBusinessTools

PhaseWare Tracker is a customer support and help desk solution. It automatically notifies users whenever clients report or escalate existing issues. Flexible deployment options include on-premise installation and a cloud-based opt...Read more about Tracker

Maximizer CRM is a powerful solution specifically designed for sales. We understand the unique challenges faced by sales managers and sales teams. That's why we provide a game-changing alternative to complex CRM solutions and cumb...Read more about Maximizer CRM

Bitrix24 is an online workspace for small, medium, and large businesses. It features over 35 cross-integrated tools, including CRM, tasks, Kanban board, Gantt chart, messenger, video calls, file storage, workflow automation, and m...Read more about Bitrix24

ConnectWise PSA (formerly ConnectWise Manage) is a managed service provider (MSP) solution that caters to businesses of all sizes across various industries such as marketing and advertising, finance, sales, hospitality and more. K...Read more about ConnectWise PSA

Kayako is a cloud-based customer support platform that integrates various support channels such as email, live chat and phone calls. This integration helps users manage multi-channel customer support and assists with internal and ...Read more about Kayako

HEINZELMANN is an ITSM software designed to help businesses manage a fleet of computers and other connected devices. The platform enables managers to track hardware and software of any size, across multiple locations and users, in...Read more about HEINZELMANN

WORKetc is a cloud-based customer relationship management (CRM) software with integrated CRM, project management, invoicing, help desk, sales and marketing management modules, catering to the business management needs of companies...Read more about WORKetc

Simplify your CRM. All contacts, deals, your calendar, your sales pipeline analysis –? all in one place. Perfectly organized data that simplify your work and give you a thorough overview of your business. RAYNET CRM helps your ...Read more about RAYNET CRM

ResponseQue is a cloud-based automated live chat solution that helps customers find the answers they need while supporting operations. The solution helps users add live support to the websites and removes spam and junk messages. I...Read more about ResponseQue

Chatwee is a live chat and instant messaging app targeting: - online communities - virtual events - providers of mental health support - team communication - live trading - church services - educational webinars - live video str...Read more about Chatwee Social Chat Widget

Knowledgebase is a cloud-based help desk (HD) software solution. This product offers help centers and guides for both customers and employees, and it is suitable for businesses of all sizes. With Knowledgebase, users can create ...Read more about ProProfs Chat

devContact is a cloud-based help desk solution for mobile apps. It includes both FAQ and knowledge base tools as well as a live chat feature. devContact offers a searchable database, so users can compile commonly asked questi...Read more about devContact

Evayadesk’s RocTik Ticketing System is a cloud-based customer relationship management (CRM) solution geared to software developers. It is suitable for small and midsize businesses with up to 500 employees. RocTik Ticketing’s prima...Read more about Evayadesk

PlanPlus Online uses the Franklin Covey business planning methodology to help organizations and professionals in real estate, insurance and finance sectors manage both time and customers. The system provides an all-in-one sol...Read more about PlanPlus Online

HeyBubble is a cloud-based help desk solution specializing in live chat support. This software is suitable for small and midsize businesses across all industries. Users can customize their chats to reflect their own branding....Read more about HeyBubble Live Chat

Mothernode CRM is a SaaS-based CRM solution designed to help small and midsized businesses manage customer relationships and create effective sales process. With Mothernode CRM, individuals and sales teams alike have a system that...Read more about Mothernode CRM

Web+Center is a suite of open source, customizable help desk solutions for IT organizations in almost any industry. The web-based help desk application can be run on-site or in the cloud. With access to 100% of the source code, or...Read more about Web+Center

FocalScope is a cloud-based help desk solution suitable for companies of any size. Key features include email ticketing, survey management and a live chat tool. With FocalScope’s email ticketing module, a ticket number is ass...Read more about FocalScope

Helprace is a cloud-based customer relationship management (CRM) solution that helps businesses manage interactions with existing and potential customers. The solution features a personalized help desk (HD) and user feedback porta...Read more about Helprace

Acquire is a real time customer engagement platform that provides all your sales and support in one widget with live chat, email, video calling, SMS, chatbots, cobrowse and screen share. Acquire equips you with the tools to r...Read more about Acquire

OrangeCRM is a cloud-based solution designed to aid businesses in managing their relationships with their customers. It is equipped to serve all levels of businesses, from small startups to multinational organizations. Key feature...Read more about OrangeCRM

HESK is a free help desk software system from SysAid. It can be deployed on-premise or in the cloud. The solution provides a knowledgebase for customers to allow them to resolve their queries themselves. If the customer requires a...Read more about HESK

The Business Software that combines many essential business services in a single, easily-adoptable and affordable solution. BlueCamroo is a cloud-based business management platform that provides features such as lead and customer...Read more about BlueCamroo

FrontRunners 2024

Claritysoft is a cloud-based customer relationship management (CRM) solution designed for midsize and large enterprise businesses. It offers sales automation, customer service and support, marketing automation and social CRM withi...Read more about Claritysoft CRM

Cherwell Service Management is a cloud-based IT service management solution that helps IT teams in organizations to implement, automate and upgrade service and support processes. Cherwell Service Management supports process c...Read more about Cherwell Service Management

FrontRunners 2024

Issuetrak is a flexible issue tracking software solution that can be configured to suit the needs of a variety of industries and usages, including IT Help Desk, Customer Support, Project Management, and more. Issuetrak can be dep...Read more about Issuetrak

RedHorse CRM is a windows-based contact manager solution for small and midsize businesses. The product features include customer service and support, knowledge base, project management, reporting, and more. It provides a library o...Read more about RedHorse CRM

SalesNexus is a cloud-based marketing and sales automation suite that includes customer relationship management (CRM) and marketing automation. The solution tracks pertinent sales information such as calls, emails and where the bu...Read more about SalesNexus

VIZOR is a best practice software license management solution. VIZOR manages all your software license purchases from Microsoft Office entitlements to Salesforce subscriptions. VIZOR audits your network or integrates with existing...Read more about VIZOR License Manager

Highrise is a CRM solution for small businesses with contact and task management functionality. The software allows users to track communication with clients so that teams can view the status of deals and relationships. Contacts c...Read more about Highrise

VIZOR ServiceDesk from Vector Networks is a cloud-based modular IT management platform that helps businesses to manage their IT and software related assets and services. Additionally, it also helps businesses to manage the license...Read more about VIZOR IT Asset Management

bxp software is a cloud-based customer management solution made up of four separate modules that can be utilized individually or combined to create a multi-functional solution. These modules include contact center management, cust...Read more about bxp software

InfoFlo is an integrated CRM solution that can be accessed online or installed on-premise. The system provides contact management, computer telephony integration, marketing and sales automation, and customer support. Users also ha...Read more about InfoFlo

Oracle E-Business Suite supports today’s evolving business models, drives productivity, and meets the demands of the modern mobile user. Building on a 30-year history of innovation, Oracle E-Business Suite continues to deliver new...Read more about Oracle E-Business Suite

Formerly Saleslogix, Infor CRM offers a flexible customer relationship management (CRM) system for managing relationships, information and CRM. It provides comprehensive capabilities for managing sales, marketing and customer serv...Read more about Infor CRM

Oracle Service is a best-of-breed customer experience solution. It is designed to automated customer service processes for B2B, B2C, and field teams with its foundational and patented time-based, predictive, and self-learning tech...Read more about Oracle Service

Healthcare Relationship Cloud from hc1.com is a cloud-based healthcare specific CRM solution that provides a centralized platform for clinics and hospitals to personalize patient care, create patients database and streamline commu...Read more about hc1 High-Value Care Platform

Remedyforce is a service management software built on a Salesforce app cloud and provides reporting, knowledge management, incident and problem management features. The software provides a service desk system so that users can man...Read more about Remedyforce

SalesNOW by Interchange Solutions Inc. is a cloud-based customer relationship management (CRM) and sales force automation solution that allows sales teams, management and executives to manage aspects of sales cycle including conta...Read more about SalesNOW

ChangeGear is a premier IT Service Management solution. ChangeGear delivers a comprehensive platform for enterprise with innovative IT Service Management capabilities, ITIL-based modules, the award-winning AI & Machine Learning...Read more about ChangeGear

Interakt is a cloud-based customer relationship management (CRM) solution that caters to businesses of all sizes across various industries. Interakt helps users capture leads. Existing leads can be imported into the system, d...Read more about Interakt

AnswerHub is an online developer community solution available for deployment either in the cloud or on-premise. It is suitable for midsize businesses to large enterprises across various industries. AnswerHub enables team coll...Read more about AnswerHub

Kapture CRM offers software tools and solutions to businesses, helping them bring a level of automation to every operation. The Sales CRM and Sales tracking application can be used to optimize prospecting and boost sales. With the...Read more about Kapture

ServiceNow is an IT service management solution that provides asset management, change and release management, incident management, IT cost management and problem management. It caters to various industries, including financial se...Read more about ServiceNow

SherpaDesk is a cloud-based customer relationship management (CRM) solution that integrates core business processes into a single suite. It is most suitable for the small and midsize business markets of professional service firms....Read more about SherpaDesk

SuiteCRM is an open source customer relationship management (CRM) platform that serves the needs of small to large businesses. It can either be installed locally or be cloud-based. It is customizable to suit the needs of businesse...Read more about SuiteCRM

Universal Knowledge is a knowledge management solution designed by Knowledge Powered Solutions to increase the efficiency of agents and reduce operational costs. The modules offered include call center, customer service, web self-...Read more about Universal Knowledge

Halo Service Desk is an ITIL aligned help desk software that offers ticket tracking and customer relationship management modules with reporting capabilities. The system can manage help desk requests, integrate with email and calen...Read more about Halo Service Desk

Pega CRM is an enterprise-level customer relationship management (CRM) solution by Pegasystems that integrates sales, marketing and customer service capabilities into one solution. It also offers end-to-end automation and real-tim...Read more about Pega CRM

Adobe Campaign is a marketing automation platform used in email automation, delivery and reporting. It allows users to create, coordinate and deliver dynamic campaigns through emails, mobile platforms and offline channels. Ad...Read more about Adobe Campaign

osTicket is an open source help desk management solution that offers ticket management and IT asset management within a suite. The system can only be deployed in the cloud and is suited for small and midsize enterprise customers. ...Read more about osTicket

Nimble offers browser widget and mobile-based sales force automation and social CRM solution for small and midsize businesses. The solution automatically populates customer profiles and interaction histories from contact lists, em...Read more about Nimble

Capsule from Zestia is a cloud-based CRM application that enables small and midsize organizations to keep track of the people and organizations they do business with, along with their interactions and opportunities in the sales pi...Read more about Capsule

Batchbook is a cloud-based social customer relationship management (CRM) system that enables small and midsize businesses (SMBs) to create and manage customer records. It provides customizable fields that can be used to fill custo...Read more about Batchbook

FrontRunners 2024

Faveo Helpdesk is a cloud-based help desk solution that caters to startups and small to mid-size businesses. Key features include a buildable knowledge base and a built-in search option. Faveo allows users to build their own ...Read more about Faveo Helpdesk

SolarWinds Web Help Desk is a cloud-based ticketing and asset management solution that gives businesses tools for service management from request to resolution. Web Help Desk assists businesses in the following key areas of suppor...Read more about Web Help Desk

ActiveCampaign helps small teams power big businesses with the must-have platform for intelligent marketing automation. Customers from over 170 countries depend on ActiveCampaign’s mix of pre-built automations and integrations (in...Read more about ActiveCampaign

CRMnext is a cloud-based customer relationship management (CRM) solution that helps businesses manage customer-related processes, from lead capture to post-sale. Key features include marketing solutions, process management, analyt...Read more about CRMnext

Telemation is an on-premise customer relationship management (CRM) solution for call centers offered by Database Systems Corp. (DSC). Telemation provides users with its own telephony system and uses computer telephony integration ...Read more about Telemation

KronoDesk is a cloud-based customer support solution that provides help desk ticketing, customer support forums and an online knowledge base in a single integrated suite. The solution can be deployed on-premise or hosted in the cl...Read more about KronoDesk

Who are we? Gold-Vision is a user-intuitive customer relationship management (CRM) solution that includes modules for sales, marketing, support, projects, portal and events. Suitable for organizations of all sizes, it can be ins...Read more about Gold-Vision CRM

Sellf is a cloud-based customer relationship management (CRM) solution designed for solo salespeople, freelancers and B2B businesses with small sales teams, helping them build relationships, manage teams and close deals. With...Read more about Sellf CRM

Web Tracks is a cloud-based help desk and IT management solution suitable for small and midsize IT departments looking for a way to track IT assets and manage help desk requests. Web Tracks offers a help desk module that allows us...Read more about Web Tracks

KarmaCRM is a cloud-based customer relationship management solution that caters to small sized businesses, helping them to build relationships, close deals and manage business operations. The solution's Contact management fun...Read more about karmaCRM

Richmond ServiceDesk is a cloud-based service desk solution that helps businesses tracks issues, service requests and configuration details using standardized CMDB (configuration management database) organization methodology. The ...Read more about Richdesk

Brand Embassy is a cloud-based customer support platform that focuses on social media monitoring, social customer support and social media analytics. It monitors all of a company’s social channels—including Facebook, Twitter, Link...Read more about Brand Embassy

eDesk is an essential tool for ecommerce businesses looking to provide exceptional customer service across all their sales channels. With its advanced AI-powered automation tools, eDesk simplifies customer support processes and ge...Read more about eDesk

FrontRunners 2024

Tidio Chat is a cloud-based live chat platform suitable for integration into any company’s website. It includes a customizable interface that lets companies make the live chat interface match the look and feel of existing online a...Read more about Tidio

Cayzu is a cloud-based help desk management solution designed for small and midsize businesses. It offers ticket management, issue management, a self service portal and automated routing functionalities within a suite. The so...Read more about Cayzu

Enterprise Service Desk is a help desk solution based on the Information Technology Infrastructure Library (ITIL). It is suitable for small, midsize and global enterprise organizations, alongside local, state and federal governmen...Read more about Enterprise Service Desk

VeriShow is a cloud-based customer communication and engagement suite that includes applications for live chat, video chat, VoIP calls and content sharing. It is used by businesses seeking to track their online conversions and mon...Read more about VeriShow

Nerdio empowers IT professionals and Managed Service Providers (MSPs) to deploy, manage, and cost optimize virtual desktops in Microsoft Azure. Nerdio Manager for Enterprise is a packaged Azure application that runs in users’ own ...Read more about Nerdio

Second CRM offers a contact database with sales and marketing capabilities built for small to midsize businesses. It features lead generation functionality that allows users to consolidate leads from email, website forms and socia...Read more about Second CRM

TeamHeadquarters is a help desk management solution that offers small and midsize businesses a service desk, project management, resource management and scheduling functionalities within a suite. The software is available for depl...Read more about TeamHeadquarters

VisionFlow is a cloud-based project and service management solution. It provides integrated tools for managing help desks, asset lifecycles, customer relationships, inventory, contracts and workflows. VisionFlow can be deployed on...Read more about VisionFlow

Logicbox is cloud-based business management software that is suitable for small to midsize companies in a variety of industries. It offers a suite of business management modules and functions that can be configured to incorpo...Read more about LogicBox

Snapforce offers a customer relationship management (CRM) system with three price options. This cloud-based product is a fit for B2B and B2C companies in almost any vertical and comes with a virtual phone system included with the ...Read more about Snapforce

LiveHelpNow provides omnichannel support solutions that give teams of any size the tools they need to drive an amazing customer experience. Software designed to meet all of your customer support, contact center, lead generation, a...Read more about LiveHelpNow

For companies looking to meet the high service expectations of their customers, Oracle Cloud CX ensures that each and every customer is valued and supported. The customer experience suite gives businesses the tools needed to deliv...Read more about Oracle Cloud CX

FieldPower is a cloud-based field service management solution that caters to organizations in the property management, utilities, energy and transportation industries, among others. It is also available for on-premise deployment. ...Read more about FieldPower

Founded in 2003, Vivantio is a leading provider of service management software for both internal- and external-facing teams. Centralize your service operations across IT, HR, GRC, Facilities, Finance, Legal and B2B Customer Suppor...Read more about Vivantio

Magentrix extends your CRM for partner relationship management (PRM) portals and customer portals. Deliver content, share information and engage your partners and customers with a completely customizable and branded portal that ma...Read more about Magentrix

SoftVu is a cloud-based marketing automation solution designed to help financial services automate their marketing operations. It caters to small and mid-size businesses. SoftVu’s marketing automation solution offers lead scoring,...Read more about Volly

IncidentMonitor is an information technology service management (ITSM) solution to support IT, ITIL and other business processes. It can be deployed on-premise or hosted in the cloud. The service management framework offers I...Read more about IncidentMonitor

Teamleader is a cloud-based customer relationship management solution that caters to SMBs and larger growing companies. Key features of the solution include stand-alone sales automation, customer service and support, help desk, we...Read more about Teamleader

ServiceWise by TechExcel is a cloud-based IT Service Management(ITSM) solution that caters to businesses of all sizes and helps them to automate and streamline their IT services and help desk activities with configurable workflows...Read more about ServiceWise

GovQA is a cloud-based CRM solution for small to mid-sized clients. The solution provides applications for customer service, account management, issue tracking and e-mail management. Employee provisioning allows support department...Read more about GovQA

E-Service Suite from Epiphany is a cloud-based solution for NetSuite that helps users manage field service operations. Key features include map dispatching, contact management, billing and invoicing, inventory management, work ord...Read more about e-Service Suite

AgentCubed provides lead management and CRM solutions specific to those in the insurance industry. It helps users automate workflows, manage the relationship and generate leads by skills-based routing. The solution is cloud-based ...Read more about AgentCubed

Business Manager Enterprise is a comprehensive Business Management System (BMS) It encompasses all of the business management functions you would expect to find, such as CRM, ERP, MRP, Sales, and Supply Chain, including Warehouse ...Read more about BusinessMan CRM/ERP

SpiceCSM offers an array of powerful products and services that have been developed to increase the success and efficacy of any customer care organization. Supporting businesses of any size with 20 or more agents, SpiceCSM offers ...Read more about SpiceCSM

OASIS is a customizable ERP system for small to midsize companies. This system is customized to the company’s precise specifications and is used primarily in the retail, manufacturing, and professional services verticals. OAS...Read more about OASIS

Smart Touch Interactive is a cloud-based customer relationship management platform designed specifically for homebuilders and real estate agents. It is a suite of applications that help businesses understand the buyer lifecycle an...Read more about SmartTouch NexGen CRM

Ivinex is a CRM platform that includes features like contact and account management, sales force automation, custom websites, field service management, call center, inventory tracking and a workflow engine. The solution can be dep...Read more about Ivinex CRM

Answerbase is a solution for mid-size and enterprise-level companies looking for marketing automation and analytics, customer service and support and social CRM. Customer service and support module allow companies to solve their c...Read more about Answerbase

1CRM is a cloud-based customer relationship management (CRM) solution that offers businesses features for managing sales, customer service and business operations. 1CRM combines a CRM system with order management feature to develo...Read more about 1CRM

FrontRunners 2024

LiveAgent is an online Help Desk solution for e-commerce businesses at the small and midsize levels. The platform offers live chat application, ticket management, online self-service portals, and change and license management, all...Read more about LiveAgent

Spotler CRM is an easy to use cloud CRM system designed for small and mid-sized organizations, yet also perfect for larger teams. There’s a customizable Sales CRM, plus options for Marketing and Service tools and integrations - so...Read more about Spotler CRM

Bloomfire is a cloud-based knowledge management platform that aims to help employees search for information to do their jobs by connecting people with knowledge. Organizations use Bloomfire to find and follow internal experts, c...Read more about Bloomfire

Today, data is no longer information, but noise. In fact, 97% of all data that gets swept up in disputes and investigations is completely irrelevant. And that noise is making discovery an expensive, complex, and insecure nightmare...Read more about Logikcull

If you’re ready to switch to a cutting-edge intranet to deliver a better employee experience – where communication is a two-way street – and build a culture free of silos, Igloo may be the perfect answer. Igloo’s communications-fo...Read more about Igloo

Helpjuice is a cloud-based knowledge base management solution suitable for businesses of all sizes and in any industry segment. It includes applications for the creation and management of both internal and external knowledge bases...Read more about Helpjuice

Lessonly by Seismic is a cloud-based learning management system that allows users to build, share and track training materials and activity from a singular interface. It is primarily used by customer service teams, sales teams, an...Read more about Lessonly

Tallium is a cloud-based professional services automation (PSA) software solution. Key features include modules for project, knowledge, document and resource management. Tallium’s goal is to facilitate knowledge-sharing, cont...Read more about Tallium

Northpass is the learning platform that gives businesses the freedom to easily create, manage and scale their learning programs exactly the way they want. Our intuitive platform provides ultra-fast authoring, intelligent administ...Read more about Northpass

HelpOnClick is a cloud-based live chat and help desk solution for businesses of all sizes. Key features include real-time traffic monitoring, web and mobile apps, social media integration, advanced reporting and virtual agents. It...Read more about HelpOnClick

KnowledgeOwl is a cloud-based knowledge management solution that is suitable for businesses of all sizes. It is industry agnostic and is most useful to human resources (HR) and customer service departments. Core features include k...Read more about KnowledgeOwl

Microsoft Dynamics 365 provides integrated solutions that allow businesses to better track leads, automate field service, drive sales, and improve operations using mobile, enterprise-ready business apps from the cloud. The system...Read more about Dynamics 365 Customer Service

MyHub will allow you to quickly create a beautiful intranet that will transform the way employees connect to information, processes, and each other. With MyHub, benefit from modern intranet features such as pre-built templates, ch...Read more about MyHub

AnswerDash is a cloud-based contextualized self-service customer support solution that helps provide information to customers visiting a users’ website or mobile application. The solution features predictive Q&A technology based o...Read more about AnswerDash

NotoWare is a cloud-based process management solution that helps disseminate work knowledge to employees. Employees can find the latest information related to work instructions and new job task details through the solution’s datab...Read more about NotoWare

Lessons Learned Database from Secutor Solutions is a cloud-based knowledge and project management solution that helps businesses capture experiential knowledge from key projects, operations and events. The solution helps businesse...Read more about Lessons Learned Database

MetaCaseDesk is a helpdesk management solution that can be deployed either in the cloud or on-premise. The solution caters to small and midsize businesses across multiple industries. It allows users to offer support through a tick...Read more about MetaCaseDesk

NABD is a cloud-based help desk solution that caters to businesses of all sizes. It helps companies in varied industry verticals including finance and accounting, education, manufacturing and retail, travel, non-profit organizatio...Read more about NABD System

Mojo Helpdesk is a cloud-based help desk system that serves businesses of all sizes. It helps managers in product, IT, facility maintenance, customer service, and operations domains to handle internal support issues and customer s...Read more about Mojo Helpdesk

Help Sumo is a cloud-based help desk system suitable for all industries and businesses of all sizes. It offers key help desk functionality such as email ticketing, live chat, a self-service portal and service-level agreement (SLA)...Read more about Help Sumo

FrontRunners 2024

BOSSDesk ITSM Help Desk Ticketing System on the Cloud and On Premise Turning ticket management into an exceptional customer experience! With rapidly increasing service requests, is your company maximizing its investment in your ...Read more about BOSSDesk

SMART Service Desk is cloud-based and on-premise help desk software. It caters to businesses of all sizes in industry verticals such as government, banking, retail, FMCG, automobile, oil and gas, manufacturing, pharmaceuticals and...Read more about SMART Service Desk

4me® is an enterprise service management solution that helps organizations, government agencies and managed service providers (MSPs) automate workflows, manage access and track the productivity of employees. It enables employees t...Read more about 4me

SapphireIMS is a cloud-based and on-premise IT service management software. It helps businesses of all sizes across various industry verticals automate their IT service management. Primary features include incident management, cha...Read more about SapphireIMS

Say hello to PRTG Network Monitor, our award-winning and all-inclusive monitoring solution. Let us start by telling you what PRTG is and can do. First and foremost, it is an on-premise and cloud-based network monitoring solution. ...Read more about PRTG

Total Support HelpDesk is a simple server/client solution, which helps businesses manage processes related to customer service, call tracking, tech support and more. Total Support HelpDesk is designed for companies to track custo...Read more about Total Support HelpDesk CRM

ServiceTonic is a Help Desk and ITSM solution for companies of all sizes in industries including IT Services, accounting, advertising, distribution, healthcare, manufacturing, pharmaceuticals and many more. The solution is offered...Read more about ServiceTonic

EasyVista is a help desk solution for large companies in industries including accounting, banking, agriculture, manufacturing, non-profit, food & beverage, healthcare, transportation and many more. The software is offered through ...Read more about EV Service Manager

Intelligent Service Management Solution is a cloud-based IT service management tool offering support in 9 ITIL processes including Help Desk, IT Asset Management and Knowledge Management. With multi-tenant support, this is an exce...Read more about Intelligent Service Management

XWiki is a "Knowledge Management and Collaboration" specialized platform, with a focus on answering more complex knowledge management needs such as knowledge base, intranet/extranet, website, procedures, and more. Suitable for bus...Read more about XWiki

Agent.ai is a customer service application deployed across North America, the UK, South Africa, and Australia. The system offers both a standalone helpdesk and knowledge management solution. Agent.ai works with companies as large ...Read more about Agent.ai

Helpshift is a cloud-based customer service platform designed for B2C organizations wanting to improve customer engagement and retention. Key features include embedded web chat, in-app messaging, issue ticketing, searchable FAQs, ...Read more about Helpshift

Pulseway is an integrated IT assets and network monitoring solution designed for IT administrators to remotely monitor and control their business IT resources. The solution supports multi-deployment architecture, allowing the user...Read more about Pulseway

Groove is a cloud-based help desk software for small businesses. It helps companies to communicate with their customers via email, live chat, social media and phone calls. Key features include ticketing, live chat, knowledge manag...Read more about Groove

PagerDuty is an incident management solution for monitoring systems and triggering alerts. Key features include monitoring aggregation, event grouping, real-time collaboration, mobile incident management, user reporting and live-c...Read more about PagerDuty

Promys provides CRM, help desk and PSA business software solutions to VARs, resellers and solution providers in the information technology, managed service provider, audio-visual and physical security markets. Promys provides soft...Read more about PROMYS

Grasp is a cloud-based customer service solution for businesses of all sizes. Primary features include case management, team collaboration tools, multi-channel support, private notes and reporting. The software provides a shared...Read more about Grasp

AzureDesk is a cloud-based help desk and ticketing management solution for businesses of all sizes. Primary features include ticket management, email-to-ticket conversion, a customer-support center, team collaboration, knowledge b...Read more about AzureDesk

FrontRunners 2024

A Modern B2B Helpdesk CRM Software. Supportbench is a state-of-the-art Customer Relationship Management Software. We specialize in helping you build loyalty and customer retention through our seamless comm...Read more about Supportbench

FootPrints is on-premise information technology service management solution, which helps businesses manage assets and service delivery across all IT operations. Designed for small and midsize businesses, it provides a platform to ...Read more about FootPrints

HelpCrunch is a customer communication platform combining live chat, email marketing automation and a help desk in one solution. The solution helps support, sales and marketing teams to acquire, convert leads and support their cus...Read more about HelpCrunch

Elevio is a self-service support and customer education platform that helps users create and manage a knowledge base. It offers built in content management tools, and users can also import existing knowledge base content. The...Read more about elevio

LogMeIn Central by GoTo is a cloud-based endpoint management solution that enables IT professionals to monitor and manage their endpoint infrastructure. Key features include user management, antivirus management, system health mon...Read more about LogMeIn Central

C-Desk is a complaint management software designed to help businesses manage service requests, projects, assets, logbooks and expenses. The platform enables managers to receive notifications regarding overriding of service level a...Read more about C-Desk

livepro is a purpose-built cloud knowledge management platform for staff, customers, and partners. livepro offers the ability to view business knowledge as decision trees and process guidance, as well as articles. Everyone in the ...Read more about livepro

Dixa is a customer friendship platform that helps brands build stronger bonds with their customers through simple, unified and engaging conversations. Dixa allows your team to deliver instant and continuous service across pho...Read more about Dixa

Remote Desktop Manager is an on-premise help desk solution that allows users to centralize their connections, passwords and credentials in a single platform which can be shared with multiple team members. Key features include remo...Read more about Remote Desktop Manager

UVdesk offers a cloud-based and open source helpdesk solution that helps businesses in the e-commerce industry to manage interactions with their customers. UVdesk provides multi-channel support and third-party integrations, suppor...Read more about UVdesk

Shelf: The Modern Knowledge Management Platform We live in an on-demand world where a few minutes delay can be the difference between failure and success. Shelf helps modern businesses thrive with on-demand answers to the questio...Read more about Shelf

CloudBlue PSA is a hybrid professional services automation (PSA) solution that helps cloud-based managed service providers and software companies of all sizes to manage their business operations. The solution can be deployed eithe...Read more about CloudBlue PSA

ThinkOwl is a cloud-based customer service management solution. Key features include multi-channel inbox management, case management, workflow automation and a customer portal. The multi-channel inbox helps users manage customer...Read more about ThinkOwl

Alloy Navigator is an IT service and asset management solution that enables organizations of all sizes to manage their IT operations. This solution offers a fully integrated help desk, network inventory, knowledge base capabilitie...Read more about Alloy Navigator

FIT HelpDesk is a help desk solution that allows users to manage issues, tasks and track the status of issues from inception to resolution. Users can customize the solution to fit their needs, and several optional modules are offe...Read more about Alcea Helpdesk

FrontRunners 2024

Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the...Read more about Front

Wrike is a cloud-based project management platform for teams of 20+ that is suitable for both large enterprises and SMBs. It supports remote work for various teams. This solution comes with Gantt charts, calendars, workload view f...Read more about Wrike

SeamlessDesk is a cloud-based help desk solution that lets customers create tickets to address issues. Key features include time tracking, ticket management and agent inbox management. SeamlessDesk’s ticket submission form he...Read more about SeamlessDesk

ServiceTree is a cloud-based professional service automation (PSA) solution designed to help businesses create, allocate and manage customer support tickets. It includes an interactive dashboard, which offers insight into active i...Read more about ServiceTree

AtSpoke is a cloud-based help desk and ticketing solution suitable for small and midsize companies to help them manage their work requests. The solution can be used across human resource, IT, office management and other department...Read more about atSpoke

Elqano is a cloud-based knowledge management integration platform that allows businesses to collect, categorize, store and share business knowledge with employees and individuals outside an organization. It is suitable for industr...Read more about Elqano

N-able Take Control and Take Control Plus are cloud-based remote control solutions built for MSPs and IT service businesses that need to securely access and troubleshoot end devices quickly with fast, powerful tech tools. With sup...Read more about Take Control

Hiver is the world’s first helpdesk built for Google Workspace. Hiver helps teams deliver fast and empathetic customer service, right from the tool they are already familiar with - Gmail. This means they can assign, track, and col...Read more about Hiver

Giva is a cloud-based IT help desk that offers ticketing, knowledgebase, asset management, change management, dashboards, self-service portal, user satisfaction surveys, reporting and a mobile app at a very affordable price. Giva ...Read more about Giva

Document360 is an AI-powered knowledge base software for creating and sharing self-service knowledge bases. It offers a range of tools, including documentation creation, categorization, editing, and branding features such as markd...Read more about Document360

Device42 is an asset management solution that enables IT administrators to track hardware, software, devices and networks. The key features includes automated data center management, service management, device discovery, asset tag...Read more about Device42

AssetCloud is the most comprehensive and feature-rich asset management solution in the industry delivering full life-cycle asset management as well as streamlined auditing and loss prevention. AssetCloud + RFID eliminates the need...Read more about AssetCloud

N-able N-central® is an IT management solution that enables organizations to manage and track IT devices. The solution comes with key features that include patch management, antivirus protection, backup and disaster recovery. The...Read more about N-central

OTRS help desk is a service management solution that connects teams and businesses with customers through: - Structured communication - Automated workflows - Customer, equipment, asset and location data (CMDB) - Reporting - Knowl...Read more about OTRS

InvGate Assets is a hybrid IT asset management solution that caters to businesses across various industries. The solution can either be deployed on-premise or hosted in the cloud with features such as asset inventory management, ...Read more about InvGate Assets

KACE® by Quest supports your unified endpoint management (UEM) strategy by helping you discover and track every device in your environment, automate administrative tasks, keep compliance requirements up-to-date and secure your net...Read more about KACE

Gorgias is a complaint management and customer service solution that helps businesses of all sizes streamline processes related to ticket management, customer engagement, reporting, and more on a centralized platform. It allows ad...Read more about Gorgias

FrontRunners 2024

Kustomer is a cloud-based solution, which helps small to large businesses streamline communication and provide client support via multiple channels. Key features include sentiment analysis, live agent auditing, workflow creation, ...Read more about Kustomer

Reamaze is a cloud-based help desk and customer messaging solution that helps businesses support, engage and convert customers using a single app. It’s suitable for businesses across industries such as higher education, retail, fo...Read more about Re:amaze

BP Logix Process Director is a compliance management solution that offers both workflow as well as business process management (BPM) compliance within a single solution. The software is best suited to the needs of financial servic...Read more about Process Director

eQuip is a cloud-based enterprise asset management system that assists small to large-sized businesses with the acquisition, assignment, utilization, and disposal of assets. Its key features include barcode scanning, workflow auto...Read more about eQuip

Asset Panda is a cloud-based platform for facility managers that offers a suite of applications including asset tracking and maintenance management. It is compatible with Windows, Mac, iPad, iPhone and can be used from anywhere wh...Read more about Asset Panda

GoCodes is a cloud-based asset and inventory tracking solution for small and midsize companies in the accounting, education, construction, engineering and health care industries. Key modules include fixed asset accounting, invento...Read more about GoCodes

TeamDynamix is a no-code, cloud-based IT Service Management (ITSM) and Project Portfolio Management (PPM) platform with enterprise integration & automation. Whether you are just starting out with ITIL or a best-in-class ITIL sho...Read more about TeamDynamix

xAssets IT Asset Management is a cloud-based IT asset management solution designed to support asset lifecycles, software licensing, contracts, service and requests. Key features include service management, desktop management, serv...Read more about IT Asset Management

Deskpro is a customer service solution that caters to businesses of all sizes across various industries such as information technology (IT), education, gaming, retail and more. Key features include a self-service portal, known iss...Read more about Deskpro

Diffbot is a cloud-based knowledge management solution designed for businesses of all sizes. It applies to various segments including marketing, business intelligence, sales and recruitment. The solution is primarily used by engin...Read more about Diffbot

Serviceware Knowledge is a cloud-based knowledge management solution designed for businesses of all sizes. The solution caters to multiple segments including customer service, sales, marketing, field services, human resources and ...Read more about Serviceware Knowledge

ProcedureFlow is a cloud-based knowledge management solution. The solution converts organizations’ processes and information into an accessible management tool to be used by employees. Key features includes data flowcharts, title ...Read more about ProcedureFlow

Quip is a cloud-based project management and task collaboration solution that help users work together and communicate without emails. Users can create and edit spreadsheets, documents and checklists in the system, and team member...Read more about Quip

Knowledge Center is a cloud-based knowledge management solution that allows call center businesses to create a central knowledge repository for their agents. The solution caters to multiple industries such as automobiles, FMCG, sp...Read more about USU Knowledge Management

BoostHQ is a cloud-based knowledge sharing solution that caters to midsize and large businesses and lets users share links, files and discussions. Key features include multimedia file sharing, search tools, social engagement featu...Read more about BoostHQ

Twine is a cloud-based intranet solution that offers news and blogs, groups, people directory, knowledge library, file manager, calendar, surveys and workflow builder. Twine’s knowledge library allows users to create content ...Read more about Twine

eXo Platform is a digital workplace solution that allows businesses to connect, engage, empower, and reward teams. eXo Platform is a holistic solution that combines social, collaborative, gamification and reward features to e...Read more about eXo Platform

ProProfs Help Desk is a customer support tool for businesses of all sizes. It enables customer support teams to keep track of user requests and resolve customer care-related issues. Customer success managers (CSMs) and system admi...Read more about ProProfs Help Desk

Help Desk for SharePoint enables professionals to create user accounts and roles and add end-users, groups and permissions. Create helpdesk templates to make ticket creation a breeze. Automatically populate forms with the necessar...Read more about NITRO Help Desk

MSP Manager is a cloud-based solution that helps IT service providers streamline billing and help desk operations via a unified portal. The platform enables businesses to manage capture information such as service items, customer ...Read more about MSP Manager

Anaek OfficeAmp is a simple friendly chat-based HR System creates a collaborative and efficient workplace. OfficeAmp helps office managers and admins manager and run an efficient workplace. OfficeAmp enables employees to use one l...Read more about OfficeAmp

With Salesforce Starter, find more leads, win more deals, and keep customers happy with out-of-the-box tools built into the world’s #1 CRM suite. Introducing the all-in-one, easy-to-use solutions that bring marketing, sales, and s...Read more about Salesforce Starter

AssetSonar is a cloud-based IT asset management solution that comes equipped with auto-discovery. The software packs a punch with powerful management modules to allow IT companies control over their entire IT asset framework. The ...Read more about AssetSonar

Ginger is a proofreading software that enables educational institutions and businesses to identify and correct errors and improve articles, blogs, classified and a variety of other content. The platform includes a grammar checking...Read more about Ginger

MindTouch offers enterprise-grade, AI-powered knowledge management solutions for mid-size organizations and large global enterprises that want to increase customer lifetime value. The company’s knowledge management platform was de...Read more about MindTouch

Incident IQ is a workflow management solution built by K-12, exclusively for K-12. Headquartered in Atlanta, GA, Incident IQ is 130+ strong and made up of former educators, K-12 IT technicians, and district leadership. Our plat...Read more about Incident IQ

Smart Link is an IT services platform that offers a self-service portal, allowing employees and customers to manage their IT needs. It offers a suite of software applications for IT support, including help desk and ticketing. Sm...Read more about Smart Link

LanScope Cat provides endpoint security powered by Artificial Intelligence and incorporated into a comprehensive IT asset management solution. LanScope Cat helps companies secure and manage their business applications and their p...Read more about LanScope Cat

Wolken Service Desk is a cloud-based solution that helps businesses streamline the entire IT service management lifecycle, from receiving change requests to managing incidents. It comes with a self-service portal that allows custo...Read more about Wolken ServiceDesk

DeskAlerts is a cloud-based and on-premise solution designed to help small to large enterprises send critical notifications to employees and clients across all corporate devices. It assists users with delivering predefined message...Read more about DeskAlerts

ScreenSteps is a knowledge base management software that helps businesses create, share and access standard operating procedures, call flows, troubleshooting guides and other context-sensitive help. Key features include content cr...Read more about ScreenSteps

Support Hero is a cloud-based knowledge management solution that helps users create informative articles/tutorials and improve customer satisfaction. Key features of this platform include private content, SSO, statistics down to t...Read more about SupportHero

Splunk On-Call (formerly VictorOps) is a cloud-based help desk solution that enables businesses to manage on-call schedules and rotation of roles for resolving incidents. Key features include alerts/notifications, chat, activity d...Read more about Splunk On-Call

FrontRunners 2024

HelpDesk is a cloud-based ticketing software that helps small to large businesses deliver customer support services. The platform enables users to manage client communication, queries, tickets, feedbacks and surveys. HelpDesk...Read more about HelpDesk

Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify their IT operations. The solution offers features that include a ticketing system, self-service portal and knowledge...Read more about Freshservice

LogMeIn Rescue by GoTo is a cloud-based remote support tool that helps organizations provide technical support to their customers. The product caters to businesses of all sizes. Key features include remote support, mobile support,...Read more about LogMeIn Rescue