ConnectWise Control Software


 

ConnectWise Control is cloud-based operations management solution that allows technicians to perform remote support, gain remote access and run remote meetings. It acts as a meeting point for technicians and customers, enabling them to receive solutions without phone or chat sessions.

The solution's remote support allows users to remotely view and control devices, servers or workstations. Users can create and manage sessions from a customizable and brandable centralized control panel.

With ConnectWise Control's remote access, users can gain access to and control unattended servers or computers. This model helps users install and upgrade customer computers without requiring manually enabled connections.

ConnectWise Control's remote meeting and presentation feature allows users to share their screen with one or more individuals. Users can collaborate with team members, provide project updates, conduct training sessions and make presentations. ConnectWise Control allows the presenter to share their screen with the audience. It offers a mobile application for iOS and Android devices.

ConnectWise Control is available on an annual subscription basis that includes support via phone.

 

ConnectWise Control - Linux view
 
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    Windows view
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

824 Reviews of ConnectWise Control

 

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Software Advice Reviews (11)
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Showing 1-11 of 11

Sara from Focus Mobility
Specialty: Software / IT
Number of employees: 1 employee Employees number: 1 employee

July 2018

July 2018

ConnectWise Remote Monitoring - from startup to scale

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

As an organization looking to both extend our service capabilities (ISV, MSP) and positioned for rapid growth this is a solution that we could both leverage internally and offer our clients as a value-added differentiator. It's extensive library of resources, scalable (from free sandbox instances) to large scale deployment, and the numbers of extensions makes this a great resource for both web and mobile services. As a non-technical business leader, we will rely upon technical expertise for configuration, integration, but the ability to get this set up and deployed quickly is a major factor.

Cons

It suits our immediate goals, but as our ecosystem evolves to include more IoT devices, sensors, and things outside laptops and mobile devices, especially in the health and energy sectors we serve, I'm not sure this would be the right solution.

Review Source
 
 

Austin from Rehmann
Specialty: Accounting
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

July 2018

July 2018

It works well for MSPs but not for Enterprise

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Very easy to use, quick and pretty to look at. There are tons of options for customization and automation.

Cons

It lacks a Knowledge Base and out-of-the-box support for Change Requests and Problems. This may work for MSPs but for Enterprise organizations attempting to follow ITIL best practices, these prevent the product from being usable without spending hours to build custom solutions to fill these gaps. That being said, the cost, compared to other Help Desk software, is hard to justify.

Review Source
 
 

Michael from Neurospine LLC
Specialty: Healthcare / Medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Phenomenal remote desktop connection software

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

Easy to use and organize. After extensive research, we've found that this is the best remote desktop control software on the market for us. Easily connect to PCs form one terminal no matter where you are. Easily switch between monitors and open a chat session as well. More secure than RDP.

Cons

I had to dig pretty deep to find cons, but trying to share your screen while in a "meeting" requires input from the other party which can be confusing if they miss the pop up.

Review Source
 
 

Jeremy from Hardy Corporation
Specialty: Construction
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2018

March 2018

Overall this is a remote support tool.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I would defiantly refer ConnectWise if you are in the market for a remote tool.

Pros

Some of the pros of this product are the ease of use, the options to add your most used applications to the toolbox so that they are readily available to to deploy, and the simplicity of the layout.

Cons

Some of the cons would be the constant updates, which I understand they are necessary to improve any small issues that they may have.

Review Source
 
 

Riccardo from SITE
Specialty: Construction
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

February 2018

February 2018

Best remote control software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very easy to use
Bypasses admin controls for install
Only 1.5mb file for client download
Several features within software

Cons

Not very good for low bandwidth communications
Can become costly as additional licensing is needed
Wish you get send someone to an easy website like go to a.com/3838 and you will have access

Review Source
 
 

Ezra from BHHS
Specialty: Real Estate
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2018

February 2018

Great remote software product?

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Very easy to use, lightweight, and functional. It is very reasonably priced and it is easy to navigate users to the site.

Cons

Not a lot of information is given to the user after they are connected, especially with the unattended access. A 5 second warning should be given saying that "Admin is connecting to your PC in 5. . .4 . . 3."

Review Source
 
 

Maria from Epsilon
Specialty: Healthcare / Medicine
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

January 2018

January 2018

A decent solution for remote control and management. The pricing is better than most for what it offers.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

The support and product have been outstanding, the best remote solution I have used. Ease of options for customers. Cost is definitely an plus.

Cons

It is very flexible but you may need to call into support if you cannot easily achieve what you need through the GUI.

Review Source
 
 

Garrett from Abundant Life Church
Specialty: Non-Profit
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Great remote access software for the money! Has a learning curve, but comes with great customer support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great customer service helps with a (could be) confusing start to an even better product. All within a sound budget!

Pros

Once set up, a great way to remote access machines on a network. Easily distinguish who's is who's once it's setup and working right. Which customer service is GREAT at doing. No matter how many times you call, anyone is able and willing to help with a smile and a very friendly voice alongside patience. It's nice to see a screenshot of the user's screen of their last active desktop to help with troubleshooting or to know if remote access should be used at the time.

Cons

Talking about the ACCESS version of this software. Getting started can be a little confusing, if not difficult. I didn't think it would be a pain to install an EXE or DMG on every user's computer, but it most certainly can be. As the software doesn't pull the machine's user - just the machine name (which can be renamed). However, if multiple installs are going on, it can be difficult to discern who's machine is who's. Wake On Lan is very spotty - especially on Macs and even more so if on Wifi. This was something we wanted and it's aggravating when it doesn't work right.

Review Source
 
 

James from Technology intelligence Agency
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Quick, Simple & Cost Effective

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Most professional platforms like ScreenConnect are hugely cost prohibitive. The top dogs usually want a few thousand a year to start. I suggest giving it a try. Working in the IT industry I have tried almost all remote access tools and I can't recommend ScreenConnect enough.

Pros

So when a user is having trouble with their device I direct them to the support site the through a wide array of options. Most commonly telling them the website and giving them a code or just emailing them an invitation. The user in trouble simply downloads and runs the file and I can connect and start helping them right away. ScreenConnect has a ton of helpful tools and makes it easy to convert one-time sessions into remotely accessible machines. It's really easy to manage a ton of clients. I was used to the best remote access tools and was extremely pleased with the superior quality of ScreenConnect remote sessions.

Cons

Their Samsung mobile device support is limited but having the ability to access large majority of android device screens is a huge advantage.

Review Source
 
 

Rashid from AGI General Contracting
Specialty: Construction
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Interesting software

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Gives me the access I'm looking for towards another workstation/computer. It is pretty easy to set up.

Cons

Sometimes, the system is buggy and will cause my screen to blink as if someone is trying to get into my computer.

 
 

Marisa from Apex-Brasil
Specialty: Public Sector
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2017

March 2017

My impressions

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is a friendly software and very helpful for me. Also I think it have a nice design and a updated content .

Cons

I really would like see more options for me about the content and an easier way to save my researches.

 
 
 
Showing 1-20 of 813

Joseph from Southern New England Computer Services, SNECS LLC
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Excellent Remote Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software is so easy to use and setup.

Cons

The management of the individual options and settings takes some getting used to.

Review Source: Capterra
 


October 2018

October 2018

Awesome Remote Tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We use it everyday all day long! really easy to use and has great features.

Cons

Little extra steps to create users and rights, but that doesn't affect the great product that CW control is

Review Source: Capterra
 

Jerry from TechWare Services, Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Awesome product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I like being able to tell a customer that if they can get to the internet, I can get to them.

Pros

The ease of setup was impressive. I was up & running in about 1/2 hour. Setting up the client machines are a breeze. I'm in love with the fact that I can right-click copy or cut from my machine & directly paste into the client machine or I have the option to transfer via a menu system. the program is very customizable and gives me the option to brand the look.

Cons

I would like to see more control over a client that is hibernating with the ability to wake it up.

Review Source: Capterra
 

JIm from M5 Affiliates, LLC
Number of employees: 1 employee Employees number: 1 employee

October 2018

October 2018

Best Remote Support Tool I have evre used!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This software saves me time that I do not need to drive between offices to deal with small problems. Compared to other remote solutions I have looked at, the pricing is outstanding for such a full featured remote tool.

Pros

Cloud based so I can access it from anywhere I have internet. Platform is intuitive and easy to use. I have this installed on roughly 50 company owned machines and it has never given me a problem accessing as long as the client machine was powered on and connected to the internet.

Cons

Session groups or other sorting options could be easier to use.

Review Source: Capterra
 

Dan from Bethlehem Baptist Church
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Excellent Remote Administration Tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that ConnectWise Control is really easy to use, and every update seems to improve the product, adding new features and options. ConnectWise listens to feedback and fixes problems quickly.

Cons

I dislike that some of the new features are turned on by default when they should be optional, like the annoying popup to review Control after finishing a support session, or the performance degrading animations.

Review Source: Capterra
 

Dzintars from Trio IT SIA
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

My review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is overall good experience with opportunity to add more functionality and ease of manageability.

Pros

Control multiple monitors
On premise option
Process manager

Cons

Difficult management,
No client single file installation option,
One icon access option,
technicians granulated access option,

Review Source: Capterra
 

Michael from Round The Corner Computers
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

The only ConnectWise product actually worth using

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

Everything about it works well - speed, functionality, etc. I bought it many years ago when the pricing was much better, but it's still probably the best product on the market of its' kind.

Cons

It's made to be run on a Windows machine. We host ours on Linux and it crashes from time to time, but restarts itself after a couple of minutes.

Review Source: Capterra
 

Alex from eMDTec
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

ConnectWise Control, Easy To Use Remote Control and Support Tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall we are very happy with the way Control works and the value it provides to our business. It is one of our must have and our go to support tool.

Pros

Connectwise Control is one of the easiest and fastest remote support tools I have used. It allows us as a team to provide on demand remote support to end users without having to have a agent installed on their computer. Works great for connecting to personal laptops and workstations. The agent is easy to install and the web interface is easy to navigate for end users. The options for sending a remote support agent to an end user include a link, an email, or a direct download package which is very helpful for getting end user's online.

The client itself is the fastest remote support tool I have used. Once the agent is installed, either a persistent agent, or for on demand support, connection time is usually less than a second. The client provides great options for display scaling, color depth, clipboard support, and a really useful file transfer tool and toolbox. We store our most used support applications in the toolbox that provides our technicians instant access to their most used tools.

Cons

The only part of the software we currently sometimes have issues with and like the least is the way that Control uses the display driver. This sometimes results in slow connections into servers with Matrox graphics cards and doesn't allow us to adjust the resolution of servers that are running without a monitor.

Review Source: Capterra
 

Tony from Smart IP Inc
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Long time users and still statisfied

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great. It is super user friendly and functional. Sometimes customer's networks block screenconnect but allow other software to run through the network which is annoying but not a problem with ScreenConnect.

Pros

Self-hosted
Feature rich
Great support
Great mobile app support

Cons

Sometimes doesn't work in instances where WebEx or Teamviewer do work.

Doesn't support tunnel mode (https://control.product.connectwise.com/communities/1/topics/433-tunnel-non-screenconnect-traffic-between-a-host-and-guest-machine)

Doesn't support easy ways to change resolution of screen (https://control.product.connectwise.com/communities/1/topics/502-the-ability-to-set-the-screen-resolution-when-connecting-to-a-device)

Review Source: Capterra
 


October 2018

October 2018

ScreenConnect - ConnectWise Control

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

We replaced VNC with ScreenConnect and it has met all our needs since, performing much better that the prior solution. I like the credential capture feature.

Cons

As you go bigger, over 1000 clients, it is a bit slow when you hit the 'large' computer collection. This can be worked around by using sub-groups, but you need to load the 'default' all collection first.

Takes quite awhile to be ready after a reboot, although we have large environment.

Review Source: Capterra
 

Conrad from Eclipx Group Limited / FleetPlus Pty Ltd
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Great software that needs a pricing restructure

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

When it was ScreenConnect it was the best value for money tool on the market and the only product you needed to look at. Now that it is ConnectWise Control, you need to look elsewhere and see if there are other tools that suit your purpose better.

Pros

Great software and features, robust install, on-prem install runs wells and the Android and iOS apps enable customer support to be done easily on the road.

Cons

On-prem doesn't seem to be the preferred install method, new pricing structure puts it out of reach of small operators.

Review Source: Capterra
 

Yakov from Mysoft SYstems
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

I love this product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall, without this product, I would probably have to build my own support system - using this is more better.

Pros

Simply works, gives us full control and allows us to connect and support any of our 400+ clients. Allows us to pre-install the software so that as soon as the client connects, we can connect to the pc - otherwise it is easy for us to walk the client through installing our support software. Integrated copy/Paste to transfer files, can see if the client is offline and for how long...

Cons

Lacking the ability to sort by clients that are offline the lonest, if a client loses connection for a while and then reconnects, there is no easy way at the client to tell it to try to reconnect - in addition if the server went offline and then reconnects, the server does not try to connect to the client at the last known IP (which in my case would usually connect immediately) and instead, it can sometimes take a few minutes for the client to come back online - sometimes those few minutes may be critical...

Review Source: Capterra
 


October 2018

October 2018

Great product!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This software is easy to use and allows us to get connected to all of our clients, regardless of the device they are on.

Cons

I personally have no dislikes of the software.

Review Source: Capterra
 

Justin from Punxsy Computer
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Good software, decent price

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

The ability to self host your own remote support software is great.

Cons

The price increased dramatically when ScreenConnect sold to ConnectWise with no noticable software changes.

Review Source: Capterra
 

Bernard from Cumming Corporation
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Connectwise Usage Review

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

Fits perfectly for use as a remote support technician

Pros

Ability to View snapshots of Guest screen.
Ease of installation on guest machines
Automatic update of guest screens

Cons

There is no free version for home users like in team viewer
A little bit costly for home user to use

Review Source: Capterra
 


October 2018

October 2018

Fantastic

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I've used a variety of remote desktop type tools, teamviewer, the native tool built into my RMM, logmein etc. Screenconnect is by far the best one. Performance is great, agent is reliable, the tool function is cool, easy to walk customers through getting connected.

Cons

Not much, pricing got much more expensive a couple years ago.

Review Source: Capterra
 

Michael from Intelligent Decision Systems, Inc.
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Excellent remote control software

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

We use ConnectWise Control primarily for on-demand remote control for tech support. I just push out the small client installer using my normal systems management tools and within seconds I am connected and working. I also use it for helping people with unmanaged computers by creating a support session they can easily join. The last way we use it is for a user that occasionally needs to connect from home and access a certificate on a USB token. Regular remote desktop (RDP) doesn't allow access to that token, but ConnectWise does. The only trouble I have is that some non-technical users occasionally have a hard time getting the client running, but we can usually get them through it with a minimum of difficulty.

Pros

I love that I quickly deploy and remove the software on demand.

Cons

Getting the client running for a support session is not always easy for non-technical users. Simpler presentation of instructions and alternatives when the first option doesn't work should help this.

Review Source: Capterra
 

Jason from QuestMetrics
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

The ultimate assistance tool

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

We have instant access to every supported remote machine, both internal and with customers, and it allows us to chat to a customer on the phone, then assist them seamlessly.
I'd recommend the cloud version over self-hosted. It works out to be very cost-effective, and is very fast.

Pros

The ability to drag-drop files directly to or from a session to your local machine make it extremely quick and easy to use, and was a key purchasing feature.

The cloud based option is extremely fast, with geo-location options for the nearest cloud location.

Unlike other similar solutions (which we used to own) you don't get ripped off with upgrade costs every time a new version comes out (which we did).

The huge amount of customisation is of great benefit as it allows us to brand the product to prevent customers feeling uncomfortable that it's a third-party product that may compromise their security.

The system also allows remote management of Android devices, which we use to work on tablets at some customers.

Cons

A peer-peer option would be nice for performance to local machines, but that's a minor thing.

The Android remote client can have issues synchronising the mouse pointer to the screen, but at least we can walk users through working on the device in real-time.

Other than that we haven't experienced any issues or found anything that makes us consider any other option.

Review Source: Capterra
 

Mark from OneTouch Technologies
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Great product, a few niggly bugs but overall works well.

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

All of our customers have the client installed. It allows us to easily connect in and fix problems. For customers who don't have the client installed it is as easy as pointing them to a website and entering a code. This automatically downloads and installs a temporary client, which at the press of a button can be installed permanently.

Pros

The self hosted solution works great. We swear by it over other products that we have used.

Cons

There has been a persistent annoying bug whereby when closing a session occasionally the session is not released and therefore will keep a licence locked, if you have multiple licences this won't cause an issue though. In order to turn off printer redirection you must wade through config files, but once you have found the right setting it won't cause you any further issues. It would be nice if there was better configuration through the WebUI.

Review Source: Capterra
 

Dennis from Infopackets, Inc
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Best bang for the buck in remote support software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall a good experience.

Pros

I was able to make my money back in a very short time, so it was a good investment. It's easy to update and cross platform. It's also easy to customize

Cons

There has been a bug in the program for some time that eats resources (RAM) and causes the server to run out of memory, which then crashes the program. I've contacted support about this, and they blame "mono" (Linux) as being the culprit - but haven't been able to fix it. This happens once in a while but when it does happen it's really annoying.

Review Source: Capterra
 
 
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