About HESK

HESK is a free help desk software system from SysAid. It can be deployed on-premise or in the cloud. The solution provides a knowledgebase for customers to allow them to resolve their queries themselves. If the customer requires assistance, a ticket can be logged, which is then prioritized and managed by the system based on department and urgency.

The ticket submission form can be customized to suit a particular business requirement. After a ticket has been assigned, a staff member can interact with the customer through a Web interface, make relevant notes and upload necessary files. An admin panel enables users to filter and sort these tickets and check the status of their progress. Once the query is resolved, the customer is notified via email.

HESK can also make the most commonly asked queries a part of knowledgebase and generate staff performance reports. The system supports unlimited users and allows for the submission of unlimited tickets.

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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8

1 Reviews of HESK

Overall rating

5.00 / 5 stars

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November 2018


Verified Reviewer

Company Size: 1 employee

Review Source: Capterra



Value for money


Customer support




November 2018

Easy to install, to use and assistance


Helpdesk software free and opensource, it's very easy to use and setup and it's possible to manage categories, departiment and is multilanguage.


Nothing in particular, it's good software