Team Viewer is very easy to use and much reliable as compared to its competitors. Clipboard integration and team sharing is pretty much seamless.

Unstable internet connection: some times the connections are lost. I can not control other devices in my local network without an internet connection.

I like the possibilities and simplicity. It's an excellent software to help collegues and customers.

Transferring a large file is not practical with this tool. With an unstable internet connection, this application does not work smoothly and gets interrupted frequently.

There are several features that could be dangerous if in the wrong hands. TeamViewer is often used in Tech Support Scams.

Overall I had a good experience with it, I recommend using the software for those who knows what they are doing.

I love this program because it is very easy to use and runs great. It’s very helpful to have software like this and runs smoothly.

My overall experience has been a good one. I highly recommend using this if you need some technical help with other programs.

This software is a lifesaver for any kind of tech support. It's a super easy and secure way to help my clients with their computer IT problems without needing to be there physically.

I am super satisfied with team viewer, they have been a great product to have and I will continue to support them for quite some time to come.

Super easy connectivity, secure, and extremely affordable. The support team is top notch.

I use a lot of time Teamviewer to remote and assist to my clients, and is easy to use and rapid deployment, I like the option to save the remote connections.

Overall my experience is pretty good. I will continue to use TeamViewer as it’s been the most solid option I’ve found for helping my employees.

Sometimes it lags and cause interruption while using this. And also there are some other software which gives more functionality than this.

I like the ability to connect to the main computer from any other site. This provides additional work flexibility and has been a huge asset during times of remote work during the pandemic.

Pretty good, the price is ok, and the ease of use is one of the best qualities of this software, along with the possibility to use it through poor connections.

The are very advanced and easy to implement. And, there are not much competitors on the market who can do the same to my opinion.

Error messages are not clear, for examples when you try to do something and you get an error, the message doesn't describe the error,  you need to always to contact support to know what happen.

We are using uvdesk from almost six months now , Its amazing and solved real problem for us. Some of the real gem about the tools are.

Lots of benefits to use this help desk software. Many features and lots of intagrations.

Ease of use, simple, customizable and professional.

The only regret that we have is that we haven't found out about WebKul in an earlier stadium.

The easiest Helpdesk ever. User friendly and great UI.

The software is amazing, and the support is good.

So to avoid opening so many tickets for the same queries, UVdesk helps is creating a pre-defined answer to answer that question.

Complete task management with ticket integration , which is quite useful for any ecommerce venture to manage the products and customers. Email reply from the emails as well as from the panel.

That would of saved us alot of time and money. So, dear WebKul, thank you so much for your great development and continuous support.

Used and suggested to 3 clients, all satisfied. Uvdesk helps improve CRM and avoid communication mistake insuring costumers satisfaction.

We have received the best customer support experience possible. They are constantly improving and developing new tools to make it even more complete.

There would be some possible improvements for the navigation and the research of the articles which are already created, but in sum the application is used very well.

Have a look at their demos to get an idea of the possibilities, if you have any doubts or questions about there modules, they respond realy fast.

I only suggest to make the error more descriptive.

Owner get the option of prioritizing the ticket as well. You can get the free trial version to analyze it.

Overall experience with the software is good and the support staff assisted in setting up the software. Great team of support personnel.

The service has always been great and they solve issues fast. It is also very user-friendly.

It saves customer's and support engineers time as customer can resolve his queries by looking at those queries list and their answer.

US Dollar

TeamViewer is an online meeting and video conferencing solution that connects any PC, mobile, and server to each other globally. The solution is available in nearly all countries and supports over 30 languages. TeamViewer is suitable for businesses of all sizes and can be deployed both in the cloud as well as on-premise.


TeamViewer provides features such as document management, cooperative writing, invitation management, remote control, screen sharing, chat and messaging. Its instant messaging functionality covers features such as offline messaging, group chats, web-based chats, persistent chat groups, customer-initiated chat from service cases and chat history. The software provides end-to-end encryption and full support for mobile devices.


The solution uses cloud-based technologies to collaborate in real-time worldwide and enable online support through a wide range of product portfolio that includes Monitis (website monitoring system), Blizz (online collaboration) and ITBrain (anti-malware) among others. The solution offers a free version and a free trial for paid software.



LongDescription

Commenting/Notes

Whiteboard

Surveys & Feedback

User Management

Personalization

Meeting Management

Presentation Tools

Access Controls/Permissions

Session Recording

Remote Printing

Video Management

Communication Management

Calendar Management

Collaboration Tools

Assignment Management

Private Chat

Scheduling

File Transfer

Recording

Contact Management

Mobile Access

Meeting Room Booking

Two-Factor Authentication

Internal Meetings

File Sharing

Alerts/Notifications

Reporting & Statistics

Attendee Management

Real-Time Chat

Chat/Messaging

Diagnostics Tools

Reporting/Analytics

Monitoring

Prioritization

Troubleshooting

Remote Access/Control

Video Conferencing

Drag & Drop

Session Transfer

Live Chat

Document Management

Two Way Audio & Video

Presentation Streaming

Screen Sharing

For Nonprofits

Web browser (OS agnostic)

REMOTE ACCESS License / Single User: $24.90/month for one user and one session (billed annually)
BUSINESS License / Single User: $50.90/month for one seat and one session (billed annually)
PREMIUM License / Multi User: $102.90/month for multiple seats and one session (billed annually)
CORPORATE License / For Teams: $206.90/month for multiple seats and three sessions (billed annually)


Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

TeamViewer Remote

In Person

Live Online

Webinars

Documentation

Videos

UVdesk offers a cloud-based and open source helpdesk solution that helps businesses in the e-commerce industry to manage interactions with their customers. UVdesk provides multi-channel support and third-party integrations, support ticket management, task and email management, customer follow-up tracking and more. 


UVdesk allows users to create tasks and set task deadlines for support agents. The solution provides a form builder application that helps users to create customizable forms that can be integrated with websites.


Ticket administration tools include email piping, converting emails to tickets, bolting and deleting ticket threads and forwarding tickets. Built-in email templates and themes are also provided by the solution. Additionally, UVdesk offers features like a file viewer, agent performance monitoring and PCI DSS compatibility to secure users' data.



Support Ticket Management

Document Storage

Workflow Configuration

Automated Routing

Data Import/Export

Self Service Portal

Multi-Channel Communication

Social Media Integration

Workflow Management

Email Management

Ticket Management

Activity Dashboard

Knowledge Base Management

Service Level Agreement (SLA) Management

Macros/Templated Responses

Alerts/Escalation

Customizable Branding

Third-Party Integrations

Basic Plan, Free. 

Pro Plan, $11.00 per month per agent

Enterprise Plan, $18.00 per month per agent

TeamViewer Remote vs UVdesk

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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