Team Viewer is very easy to use and much reliable as compared to its competitors. Clipboard integration and team sharing is pretty much seamless.

Unstable internet connection: some times the connections are lost. I can not control other devices in my local network without an internet connection.

I like the possibilities and simplicity. It's an excellent software to help collegues and customers.

Transferring a large file is not practical with this tool. With an unstable internet connection, this application does not work smoothly and gets interrupted frequently.

There are several features that could be dangerous if in the wrong hands. TeamViewer is often used in Tech Support Scams.

Overall I had a good experience with it, I recommend using the software for those who knows what they are doing.

I love this program because it is very easy to use and runs great. It’s very helpful to have software like this and runs smoothly.

My overall experience has been a good one. I highly recommend using this if you need some technical help with other programs.

This software is a lifesaver for any kind of tech support. It's a super easy and secure way to help my clients with their computer IT problems without needing to be there physically.

I am super satisfied with team viewer, they have been a great product to have and I will continue to support them for quite some time to come.

Super easy connectivity, secure, and extremely affordable. The support team is top notch.

I use a lot of time Teamviewer to remote and assist to my clients, and is easy to use and rapid deployment, I like the option to save the remote connections.

Overall my experience is pretty good. I will continue to use TeamViewer as it’s been the most solid option I’ve found for helping my employees.

Sometimes it lags and cause interruption while using this. And also there are some other software which gives more functionality than this.

I like the ability to connect to the main computer from any other site. This provides additional work flexibility and has been a huge asset during times of remote work during the pandemic.

Pretty good, the price is ok, and the ease of use is one of the best qualities of this software, along with the possibility to use it through poor connections.

Perfect help desk tool for moving to multi channel selling.

Xsellco offer all the details that you need. The usability/UX design is really nice, and templates are super for saving time.

There was an update  and now the AI suggestions are difficult to select. You have to hover and try and select the response which can be tricky.

Excellent solution for customer support for eCommerce business.

Having couple problems with Amazon channel , if the message is sent out directly from amazon then i would not update in Xsellco.

Simple helpdesk solution but with significant limitations.

It is very user friendly and the fact that we have technical support available during our work hours is excellent when reporting issues or asking for help, they are always ready and willing to assist.

Good integration capabilities with marketplaces such as Amazon and Ebay. Allows for reviews etc in a single pane of glass.

I like that the interface is very easy to use. It helps me to seamless manage my customer service across all of the online marketplaces.

Being able to provide Multi-lingual  support in our native language is a fantastic feature as is the ability to utilize response templates.

Visualisation of data is perfect for our user to take in. Everything integrates into the same dashboard.

Overall a good value product. Price has increased recently which was quite big but in general a very good product as helps us combine emails from all our sales channels.

Overall it is a terrible site that took away all of the functionality that it previously had. They claim that it is six times faster to answer emails, but it takes twice as long.

We've been struggling to handle customer enquiries as our business grew.

So far, the team finds it great to use. I just had a great interaction with Aine on their Customer Support team,  She was very responsive and quickly helped me solve the issue with our account.

Poor chat widget - we chose to use a different provider for this functionality which is a shame as it is not all under one hood.

Fusion - I love how easy it is to complete emails, how it groups all the history together and fills out all of the customer's information.

The helpdesk that imports all of my customer service messages is amazing, streamlined, and easy. I love having the ability to create user logins for each of my customer service reps.

Fantastic UI clean and simple, data is easy to visualize from the dashboard.

Excellent eCommerce connectionsWorks with all channels in all countries etc Ability to pull all information in one place.

Overall, we are disappointed with the product and the service.

There is very little I dislike about XSellco Fusion but if I had to pick one thing it would be small. Integration with CRM and Marketing tools.

It reformats your snippets in messages to add extra spaces that need to be taken out every time. It is all ridiculous, especially because it USED to work.

The built in webchat is confusing for customers, it often is mistaken for an email contact form.

Search is BAD, you cannot properly search on this platform. We have bad experience with xsellco.

A very positive one- The support team is top class, and functioinality of the feature is seamless.

Easy to use  and support many platforms like Ebay, amazon  and also Channeladvisor that it the most important for me.

Edesk live chat support super helpful. SENSITIVE CONTENT] walked me through everything and was quick to help thank you so much.

You can even have handy canned responses based on delivery data or product data. It's a huge time saver and very helpful for us - and at a fraction of the cost of a lot of other helpdesk systems.

XSellco Helpdesk is the best Message compiler ever.

Populated canned responses to save time and increase personalisation experience. Integration with live chat on website.

It works, they are there when you need help, usually fix whatever the issue is right away.

US Dollar

TeamViewer is an online meeting and video conferencing solution that connects any PC, mobile, and server to each other globally. The solution is available in nearly all countries and supports over 30 languages. TeamViewer is suitable for businesses of all sizes and can be deployed both in the cloud as well as on-premise.


TeamViewer provides features such as document management, cooperative writing, invitation management, remote control, screen sharing, chat and messaging. Its instant messaging functionality covers features such as offline messaging, group chats, web-based chats, persistent chat groups, customer-initiated chat from service cases and chat history. The software provides end-to-end encryption and full support for mobile devices.


The solution uses cloud-based technologies to collaborate in real-time worldwide and enable online support through a wide range of product portfolio that includes Monitis (website monitoring system), Blizz (online collaboration) and ITBrain (anti-malware) among others. The solution offers a free version and a free trial for paid software.



LongDescription

Commenting/Notes

Whiteboard

Surveys & Feedback

User Management

Personalization

Meeting Management

Presentation Tools

Access Controls/Permissions

Session Recording

Remote Printing

Video Management

Communication Management

Calendar Management

Collaboration Tools

Assignment Management

Private Chat

Scheduling

File Transfer

Recording

Contact Management

Mobile Access

Meeting Room Booking

Two-Factor Authentication

Internal Meetings

File Sharing

Alerts/Notifications

Reporting & Statistics

Attendee Management

Real-Time Chat

Chat/Messaging

Diagnostics Tools

Reporting/Analytics

Monitoring

Prioritization

Troubleshooting

Remote Access/Control

Video Conferencing

Drag & Drop

Session Transfer

Live Chat

Document Management

Two Way Audio & Video

Presentation Streaming

Screen Sharing

For Nonprofits

Web browser (OS agnostic)

REMOTE ACCESS License / Single User: $24.90/month for one user and one session (billed annually)
BUSINESS License / Single User: $50.90/month for one seat and one session (billed annually)
PREMIUM License / Multi User: $102.90/month for multiple seats and one session (billed annually)
CORPORATE License / For Teams: $206.90/month for multiple seats and three sessions (billed annually)


Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

TeamViewer Remote

In Person

Live Online

Webinars

Documentation

Videos

eDesk is an essential tool for ecommerce businesses looking to provide exceptional customer service across all their sales channels. With its advanced AI-powered automation tools, eDesk simplifies customer support processes and generates insightful reports for eCommerce professionals. This enables users to efficiently manage customer queries and dedicate more time to driving sales growth. By utilizing eDesk, online retailers can focus on enhancing their customers' shopping experience, ultimately boosting their sales and revenue.

Through its App Store, eDesk offers more native integrations than any other customer support software. It seamlessly integrates with Amazon, as well as 75 other marketplaces, webstores, logistics tools and social networks. This means your support agents can access end-to-end order data with just one click.

eDesk is also the only customer support solution on the Amazon and Walmart developer councils.

To meet the needs of online sellers, eDesk has developed a whole suite of award-winning eCommerce tools. These include:
eDesk Smart Inbox which centralizes all your incoming messages and uses time-saving AI to automatically group queries, prioritize urgent messages and suggest responses.
Insights which automatically analyzes support tickets and feedback so brands can make informed business decisions.
Live Chat and Knowledge base which both enable customers to resolve their queries in real-time.  
Feedback which automatically sends out targeted review requests to improve your seller ratings.

eDesk is trusted by thousands of customers worldwide. Each month, it powers over 14 million conversations, which generate billions of dollars of eCommerce transactions annually.


Support Ticket Management

Multi-Channel Marketing

Workflow Configuration

Customer Database

Automated Routing

Call Center Management

Email Templates

Self Service Portal

Help Desk Management

Performance Metrics

Channel Management

Multi-Channel Communication

Queue Management

Social Media Integration

Workflow Management

Email Management

Ticket Management

Visual Analytics

Knowledge Base Management

Service Level Agreement (SLA) Management

Customizable Templates

Macros/Templated Responses

Interaction Tracking

Alerts/Escalation

Real Time Reporting

Feedback Management

Auto-Responders

Support Ticket Tracking

Client Portal

Customer History

Third Party Integrations

Configurable Workflow

Tagging

Voice Mail

Rules-Based Workflow

Call Routing

Inbox Management

Multi-Language

Customizable Reports

Customer Segmentation

Templates

Customer Accounts

Sales Trend Analysis

eCommerce Management

Event Triggered Actions

Returns Management

Order Tracking

Activity Tracking

Customizable Fields

Data Import/Export

Real Time Notifications

Activity Dashboard

Real Time Analytics

SSL Security

Order Management

Reviews Management

Sales Orders

Shipping Management

Real Time Data

Role-Based Permissions

Multi-Store

Chatbot

Search/Filter

Customer Communication

Engagement Tracking

Real Time Monitoring

Churn Management

Choose the plan that scales with your stage of growth:
Whether you are just starting out or have large customer service teams, we have pricing to suit your individual needs.

Ticket based pricing
User based pricing

TeamViewer Remote vs eDesk

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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