UVdesk
About UVdesk
UVdesk Pricing
Basic Plan, Free. Pro Plan, $11.00 per month per agent Enterprise Plan, $18.00 per month per agent
Starting price:
$11.00 per month
Free trial:
Available
Free version:
Available
Most Helpful Reviews for UVdesk
1 - 5 of 23 Reviews
Seth
Verified reviewer
Hospital & Health Care, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
The best free, open-source helpdesk software you can find
This software is perfect for our needs! Beautiful interface, good amount of features and customization (especially with email templates). Not to mention, the *free* support we got on the forums was just amazing. I can't believe this free, open-source software has dedicated forum members eager to help you out with your issues. After setting everything up, it works perfectly!
PROS• Web interface/design• Knowledgebase• Email templates• Support
CONS• Installation (documentation a little lackluster, had to search through forums to get past a few errors initially, but once you're up and running you're good)
Reason for choosing UVdesk
It's free and open-source, which is important to us as a nonprofit in Healthcare.
Vendor Response
Thanks for your valuable feedback.
Replied June 2023
Audrey
Computer Software, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2022
Knowledge tool
Overall I find the result to be very satisfying. It allows us to have a knowledge base that better represents the branding of our company, since we work on the style ourselves. There would be some possible improvements for the navigation and the research of the articles which are already created, but in sum the application is used very well. It would also be very relevant to have a warning message when deleting an article or folder. I happened to delete articles by mistake and I did not know how to bring them back. Also, it could be interesting to provide a tool to keep a backup of all the work that has been done so that nothing is lost.
PROSWe decided to choose this tool because it allows us to have a great control over the style of our knowledge base and it allows to make very fast changes in the code. Indeed, the style of the texts and titles is kept in our database and therefore allows in a single change to change everything in all the articles at the same time. It is therefore very practical and that is why we have chosen this tool.
CONSArticles in the knowledge base are not always easy to work with. It is very difficult to select the display order of categories, folders or even articles. Even if I had selected the order of presentation in the categories, nothing was displayed as I had indicated. So I had to delete everything and then put it back to get it in the right order. Also, it will be relevant to have more display choices. Sometimes I would like it to show me only articles from such categories and I have not found how to do it.
Reason for choosing UVdesk
We choose UVdesk because we want to have control over the style of the knowledge base with a custom database and code.
Alif Satria
Verified reviewer
Automotive, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed July 2023
UVDesk Review
Overall, UVDesk offers a comprehensive ticket management solution that enables businesses to streamline their customer support operations, improve collaboration, and deliver efficient and satisfactory customer experiences.
PROSFor basic ticketing system, UVdesk already managed our need and the price for the application is really cheap than others ticketing system
CONSlack of feature for "Pro" planNo AutomationScenario
Reasons for switching to UVdesk
Our need, business, and complexity is evolved, so we're exploring other ticketing system.
Martin
Import and Export, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Helpdesk - overview
Simply to use and set workflows (rules), the support are fast and happy to help. The app is not hard to install
CONSNothing to say for now. Every expectation has been done with the app
Reason for choosing UVdesk
Easy to configurate, you can set up uvdesk free if you have the knowladge
Jamos
Retail, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2017
#1 Supplier for my Opencart store
WebKul is and continues to be a great factor in our online marketing experience. Our OpenCart stores run on a number of modules and we have to say there are no regrets at all. The only regret that we have is that we haven't found out about WebKul in an earlier stadium! That would of saved us alot of time and money. So, dear WebKul, thank you so much for your great development and continuous support.
PROSMost of all the various numbers of functionality that you get for the money. The are very advanced and easy to implement. And, there are not much competitors on the market who can do the same to my opinion. Before searching other suppliers or developers, first take a look on WebKul, there is a great chance that a module is developed by them, and, if you have one supplier your store is way more easy to manage.
CONSOnly con is also positive actualy, but just a matter of how you see it. The modules are so advanced, that you get many functionalities. Alot of options to configure, but for me I experience that as positive. However, it can be complex to choose best practices out of so many options.