Vivantio Pro

Zendesk

Add to compare

Ratings & Reviews

Overall Rating

4.27 / 5 (160)

4.35 / 5 (2,370)

Ease-of-Use

4.0 / 5

4.5 / 5

Value for Money

4.0 / 5

4.0 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.0 / 5

4.5 / 5

Last Reviewed

April 13, 2020

May 26, 2020

Pros/Cons

  • Pros

  • It's easy to use and the cost is great compared to other systems on the market with less features.

  • Ease of use. This software does not need much of training and is very user friendly as far as my experience is concerned.

  • Cons

  • Unsure how well it will cope with further larger expansion and systems integration

  • Need better tracking of tickets completed/closed per department, person. Graphs are now good at ticket counts.

  • Pros

  • The interface and side menus are great and the easy of use.

  • Love the accuracy and efficiency of this software. Makes my everyday work flow so much easier and more efficient.

  • Cons

  • The navigation within the internal system can initially be a bit difficult (i.e. the naming of the tabs are not always clear), but once you know where to click, it's not too bad.

  • Background workflow good but still not as flexible as others, Salesforce service cloud for example.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

N/A

FrontRunners

2020

Number of times our advisors have recommended this product

(in the last 30 days)

11 Recommendations

31 Recommendations

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots