Continues the form.

Understanding, useful, practical. I feel good using this product, I have learned with it. There is good interaction with the system, which is important.

Until now nothing to say. I personally feel good using this product, I have nothing negative to point out until now.

we need communication notes for employees. we need the reports section redone and more options

the care plan for home health aide is easy to do on you complete the templates. Communication notes are easy to do on clients.

There are no communication notes on employees. these are really needed. Tracking conversations with our employees, and making communication notes on paper, then scanning them into the system does not work well. Building reports on you system does not work well and I don't feel I can trust the information to be correct. can't do a visit prior to expiration date because the system will not use the new care period until the day after it begins. We try to do visit within 5 days prior to the expiration.

Disclaimer: The insights and opinions shared in this review are based solely on our own experiences and assessments of the Axxess Homecare system. This commentary is intended to convey our perspective and findings without prejudice and is not meant to defame or malign any company, entity, or individual. Our aim is to provide an honest, subjective evaluation to inform others. This review does not preclude us from pursuing further legal remedies or actions as deemed necessary. After diligently implementing and utilizing Axxess Homecare, and in alignment with the CAST 7-Stage EHR Adoption Model for Long-Term and Post-Acute Care (LTPAC), we regrettably find ourselves compelled to assign a one-star rating to the platform. This decision stems from a comprehensive examination against a respected industry model designed to evaluate the effectiveness and sophistication of EHR systems in our sector. Adoption Model Alignment: Our anticipation for a solution that bridged the gap up to and beyond Stage 5 of the CAST model was met with partial functionalities and optional features that fell short of being fully realized. The expected seamless integration and clinical documentation capabilities critical for high-quality care were, in our experience, inadequately addressed. The divergence from the CAST model’s criteria, particularly from Stages 4 through 6, underscored a gap in Axxess Homecare’s ability to facilitate advanced clinical support, external ancillary service integration, and comprehensive engagement tools—components vital to our operations. Pricing Transparency and Value: The opaque nature of Axxess Homecare’s pricing and its mismatch with the delivered value further exacerbated our challenges. Despite expectations set around the system’s capabilities and support, the reality did not align with our criteria for a robust, integrated EHR solution, thereby questioning the investment’s worth. Operational Challenges: Our journey with Axxess evolved into a scenario where our agency seemed to serve as an experimental phase for the system’s potential development rather than a partner utilizing a mature, ready-to-deploy solution. The requirement for extensive customization and the revelation of third-party involvements contrary to initial representations revealed a significant discrepancy between promised capabilities and actual delivery. Conclusion: This review is offered in the spirit of transparency and from the standpoint of our unique experience with Axxess Homecare. It serves to highlight the critical importance of thorough vetting and alignment of EHR systems against established models like the CAST 7-Stage EHR Adoption Model. We share our journey as a lesson in due diligence and a reminder of the disparities that can exist between vendor claims and their realization. As we proceed, we remain open to exploring all avenues, including potential legal actions, to address our concerns and advocate for our rights and those of the broader healthcare provider community in the LTPAC sector.

At this juncture, given the challenges we've faced, identifying specific advantages in the context of our expectations and needs proves difficult. Our decision to engage with Axxess Homecare was initially driven by its potential to meet our complex EHR requirements, anchored by the robust framework of the CAST 7-Stage EHR Adoption Model.

Partial Alignment with CAST Model: Axxess Homecare struggled to fully meet the CAST model's stages beyond the basic functionalities. Key integrations and clinical documentation capabilities crucial for our operation were notably lacking or underdeveloped. Pricing and Value Mismatch: The cost of Axxess Homecare did not correlate with the value or functionality it delivered. The platform's performance resembled more of an "EHR-lite" version, without the flexibility or comprehensive support anticipated. Operational and Integration Challenges: Our agency’s role seemingly shifted towards that of a beta tester, tasked with extensive customization to meet our needs—a significant deviation from the turnkey solution we were promised. Discoveries such as the reliance on third-party clearinghouses further eroded our confidence and trust in the system's transparency and capabilities. Contractual and Support Issues: The contractual obligations imposed by Axxess, coupled with a platform that required ongoing, intensive development work from our side, created a burdensome scenario. The insistence on additional resource investment without clear outcomes prompted us to reconsider the partnership.

SOFTWARE DIRECTED MAINLY TO MEDICARE AND OUR SERVICES ARE BOTH MEDICARE AND MANAGED CARE. REPORTING IS LACKING IN MANY WAYS SUCH AS DAILY REPORTS TO BALANCE TO AND TO MAKE SURE EVERYTHING IS CAPTURED FOR TRACKING TRENDS FOR PAYMENTS AND LACK OF PAYMENTS.

EASE TO MANEUVER IN THE SYSTEM BETWEEN TASKS

REPORTS OR LACK OF. UNABLE TO TRACK THE A/R DAILY. FILING CLAIMS IS SLIGHTLY CONFUSING AND ALLOWS FOR MISSING CLAIMS

The nursing/healthcare side of the software seems to be functioning very well. My only complaint is the lack of payroll and invoicing functionality. The software needs to ability to calculate overtime ASAP and the export functionality is very limited. Overall we are happy and are looking forward to new updates.

Axxess has been easy to learn and the customer support as far exceeded expectations.

There is a lot of functionality missing. Especially surrounding billing and payroll.