Excellent and the best i have work with so far.

Ease of work and the accuracy of the software.

Sometimes it gets frozen and makes it difficult to navigate.

For the most part is a good software

I like that you have the ability to see the calendar fir both the consumer and caregiver and their location. There are multiple reports.

That sometimes is too slow and it crashes constantly

Frustrating, and problematic. If all the software products talked to each other without so much manual entry into the system, that would be one thing, but they do not, I am proof, because we didn't bet paid for over 4 months the beginning of January 2021, and then again at the end of 2021 for 2 months again, and again now for 2 weeks trying to be compliant with the clock in and out and not having to manually verify in HHA, which is what they do not want you to do!

Well, actually nothing I 'liked', it's how it operates, so you adapt. It's not as easy as you think, and there are so many levels of things that have to be just right before things happen in HHA and some things aren't right even now after 2 years of using this platform. Plus, instead of just having Promise to look at and bill through, now we have to utilize 3 software programs to do this and most times they do not communicate with each other which causes problems in getting paid and other things, just like the clock in and out, that aren't coming from my clearcare to HHA and we've been working on this for over 2 weeks now, and still nothing is happening as it was designed.

Military time, getting used to that has cost me money, big time.

I have had wonderful experiences with their EDI team and with their tech support people. I had gotten to know a few of them on a first name basis during our implementation and they were wonderful to work with, they took the time to try to make me get it lol. They went above and beyond to assist us and it was greatly appreciated!!!!

We only use this for our waiver clients as it is required for billing the CHC Program in PA. I like that all the info is in one place and easy to access.

Nothing with the software itself was an issue for me.

Customer service always gets an answer. It may not be the one anyone wants to hear but we have a resolution.

Day to day processes are easier with HHAeXchange. Training can be a little difficult to learn the system and all functionality but over all very easy to use.

Learning any system can be difficult as HHA is still developing the product on a day to day basis there are still a lot of hiccups that could be worked on in the future.

I like the integration with the MCOs and the ease of contacting them through the system.

Many bugs, whether it has to do with overnight clock in issues, alternate shift issues, report issues, no matter what your issue, if you call customer support, you will get a ticket number and that will be the end of it. Never has a system issue been resolved, so I have stopped calling.

Overall experience is good. Someone needs to explain to support that if an agency has billing problems, then this ticket takes priority and needs to be addressed or escalated. A lackadaisical approach does not work in this case, since it is revenue and that runs the agencies business and pays the HHAeXchange bill....and their salary.

For the most part the application works well and satisfies the basic needs to operate an agency to conform to the EVV requirements mandated by the State.

Falls short for in-depth reporting and accounts receivables and payment posting, billing and reporting and reliable integration with other vendors.

We use it because we have to, since the MCOs adopted the payer version. Because of our size, we hoped to gain efficiencies. However, this has not been the case as we've added costly add-ons and work arounds for caregiver onboarding, caregiver messaging, reporting and data analytics.

Because the MCOs in Pennsylvania adopted it, we went with HHAeXchange.

Constantly having back out of screens or open multiple tabs in order to manage work flow. Reporting is subpar. We have to overlay costly analytics tools and software just to get the data we need out of the system to be formatted in a way that informs us of how our business is doing. The front end with onboarding employees is not effective causing us to pay for another solution as a work around. The messaging / caregiver chat feature is subpar and constantly times out. You cannot manage workflows in the system.

Overall as long as you do not need to interact with a human the software will work. The moment you need their assistance you are on your own. Their customer service number is nowhere to be found on their site. The chat is bot based and a real person is almost impossible to get. The average wight time I have experienced is always in excess of two hours.

The software is well made and easy to work with from an administration point of view.

Customer service is none existent. I have been on the line for over 3 hrs and also waiting on the chat for a representative for the same amount of time. If you need them to reset an employees account or do something on their end it could take days.

Can see caregivers clocks in/out.

Most important to use this software is to make my job easier, but sometimes HHAeXchange is not functionally; some days is slow or can not connect to internet for caregivers or office. Schedules we have to make it day by day in the calendar, has not the facility of fill the calendar month instantly same to delete few days from calendar, have to be one by one.

It is not easy in it functionality. Communication is not easy in HHA.

Worst experience ever, is very messed up that we are obligated to use it.

I have nothing good to say about this product. Worst EVV platform. Not user friendly.

System is not user friendly, impossible to get someone over the phone, they create tickets and tickets and resolve nothing, they send videos and videos to self educate which are real bad quality, and could barely be heard. customer service is terrible they hire people from out of the country and communication is thru email. This system its just as if doctors would give you a ton of books for you to find your own disease and treatment. Worst EVV system out there, there is always a problem submitting claims, and to rebill is a nightmare . They don't care about the customer.

We have been benefiting from HHAeXchange for over 2 years and wouldn't trade it for anything else.

Data accuracy, ease of use, easily accessible to everyone with minimal orientation and training, the demo videos for practicality in regards to every single function of the software.

There are some outages that happen from time to time but the HHA agents are very prompt with finding solutions to the issues and fixing them in a prompt fashion.

Very hard to deal with customer support, delays in solving issues causes claim denials and lost money on the billing

Easy to use and self-explanatory software.

Customer service is very bad. Takes hours on hold to talk to support, weeks to months to have your problem fixed. Some of the issues are still in the work for almost a year

It’s very simple to use and very easy to login, there is a thumbprint/face log in so it makes it simple to use. Very easy to find what you need.

I don’t think there is anything I hate about it.

Used this software for a period of 6 months before returning to Alora Home Health Care Systems.

This program acts as an overall solution to HHA/PCA/Caregiver scheduling and offers an array of features that really surprised me. The focus here is primarily on streamlining the scheduling of caregivers for contracted patients and in that realm alone, HHA Exchange is practically unrivaled. You can focus on other Quality Assurance related issues while HHA Exchange takes the leg work out of scheduling and rescheduling.

The customer service agents for this company are not as attentive or patient as those for other Home Care software companies that I have used. This is the only negative that I can offer.

Everything is at hand with this one stop shop program

HHAx is a one stop shop for an ever evolving home care industry. A very easy program to use with connectivity to basically everything needed to take care of the home care business

Sometime the program runs a little slow which can effect deadlines but this is more of a rarity than anything.

I am happy to work with the program.

The way we can see the visits, help to do any change in schedule and caregivers and the reports

When I enter the first time the schedule is not transfer the information to the master week and need to enter manually.

That it is so user friendly for the office staff and for the caregivers in the field.

Very user friendly. I like all the reports that can be created. The payroll tab is excellent.

Repsonse time to answer problem matters.

easy to use and navigate. The real time of dashboard makes it easy to track employee clock in and out.

outages. seems to be outages quite often, which can make the day to day operation sometimes difficult

NOTHING i basically i had to teach myself how to use the software.

EVERYTHING, every single thing.

This system is easy to navigate with much more features than other services.

Sometimes the system freezes on payroll weeks which delays us from completed our payroll on time

I like the ease of use, it is very simple to understand the software

I do not like that I cannot print multiple caregiver calendars at one time.

Overall experience has been positive any time I've had an issue or question it has been resolved right away.

Incredibly easy to use and communicate with office personnel. Has different features that are very convenient.

The GPS locator some times has issues locating and because of that I'm clocked in late occasionally. O ly by a minute or 2, but punctuality is important.

I love that they are always progressing to release new updates!

I wish the app would stop crashing less frequent.

They locked me into a contract and when I realized I didn't need it, would not release me from it. They claimed I can't be released for convenience, but I signed up for convenience I never received.

Nothing at all. The amount of work needed was too great.

I had to do twice the work needed for the free sites and had to pay for it.