Excellent and the best i have work with so far.

Ease of work and the accuracy of the software.

Sometimes it gets frozen and makes it difficult to navigate.

For the most part is a good software

I like that you have the ability to see the calendar fir both the consumer and caregiver and their location. There are multiple reports.

That sometimes is too slow and it crashes constantly

Frustrating, and problematic. If all the software products talked to each other without so much manual entry into the system, that would be one thing, but they do not, I am proof, because we didn't bet paid for over 4 months the beginning of January 2021, and then again at the end of 2021 for 2 months again, and again now for 2 weeks trying to be compliant with the clock in and out and not having to manually verify in HHA, which is what they do not want you to do!

Well, actually nothing I 'liked', it's how it operates, so you adapt. It's not as easy as you think, and there are so many levels of things that have to be just right before things happen in HHA and some things aren't right even now after 2 years of using this platform. Plus, instead of just having Promise to look at and bill through, now we have to utilize 3 software programs to do this and most times they do not communicate with each other which causes problems in getting paid and other things, just like the clock in and out, that aren't coming from my clearcare to HHA and we've been working on this for over 2 weeks now, and still nothing is happening as it was designed.

Military time, getting used to that has cost me money, big time.

I have had wonderful experiences with their EDI team and with their tech support people. I had gotten to know a few of them on a first name basis during our implementation and they were wonderful to work with, they took the time to try to make me get it lol. They went above and beyond to assist us and it was greatly appreciated!!!!

We only use this for our waiver clients as it is required for billing the CHC Program in PA. I like that all the info is in one place and easy to access.

Nothing with the software itself was an issue for me.

Customer service always gets an answer. It may not be the one anyone wants to hear but we have a resolution.

Day to day processes are easier with HHAeXchange. Training can be a little difficult to learn the system and all functionality but over all very easy to use.

Learning any system can be difficult as HHA is still developing the product on a day to day basis there are still a lot of hiccups that could be worked on in the future.