Homecare Homebase Software

2.65 / 5 (34)

About Homecare Homebase


Homecare Homebase is a cloud-based automation solution for hospice and home care agencies. The solution provides real-time data exchange and communication between field staff, office and physicians. It offers interoperability with the healthcare community, driven by the Continuity of Care Document (CCD) specification. It provides prompts, reminders and notices to field clinicians to inpsoftut and shares information with back office and others. The solution offers a customizable dashboard for monitoring key performance indicators (KPIs).

Homecare Homebase provides billing feature using integrated checks along with features such as HHRG scoring, progress notes, medication tracking etc. The solution keeps the user updated regarding any regulatory changes by providing regular system training and updates. It provides management reporting tools for cap management, referral development and resource allocation.

Support is offered via phone and email. The solution is suitable for home care and hospice industry players of all sizes.



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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8

34 Reviews of Homecare Homebase

Average User Ratings

Overall

2.65 / 5 stars

Ease-of-use

2.5

Value for money

2.5

Customer support

3.0

Functionality

3.0

Ratings Snapshot

5 stars

(6)

4 stars

(7)

3 stars

(4)

2 stars

(3)

1 stars

(14)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 34 reviews

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February 2019

Ginger from MIssion Healthcare Services, INc.

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

February 2019

HCHB Review

Since day one from the trainers to customer support, it has been a positive experience. We feel supported when needed and really appreciate the customer support re structure that is going on at this time.

Pros

HCHB is great in that it puts the workflow to the forefront so it must be addressed. No missing work items or trying to remember if you did a process. It reminds you or actually has hard stops to keep you from moving foward without the required information.

Cons

some of the stops require HCHB to intervene. While I at times understand I think it should be a the agencies discretion. My number one con is the when a patient changes insurance and a new episode must be opened and retro episode information added.

September 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

4.0

September 2018

Top billing software but has some downfalls....

Pros

They have been great to add programs to the software so that we can keep everything in house. We have multiple lines of business and in that respect they are very accommodating. We have been with them for years so most of our staff is familiar with the software and how it operates.

Cons

It can become super costly. They charge enormous amounts for each add-on you purchase. Also, customer service has always and still is very slow to respond at times. There are times we will wait 2-3 days for a response to what seems like a simple fix. Also not fond of a lot of the updates they do (which is often) They seem to change the look and feel of the site far too much.

November 2018

Stacy from Formerly at Americare Home Health & Hospice

Company Size: 51-200 employees

Review Source


Ease-of-use

1.0

Functionality

1.0

November 2018

The Ripple Effect

In my opinion, as the biller I saw that this software caused this company to lose a lot of money.

Pros

Having used a handful of different software programs in the healthcare field I found using this particular one taught me to appreciate the others in a big way.

Cons

This software is marketed as a “workflow” driven program that is supposed to seamlessly keep users on top of tasks to insure the ball keeps rolling without interruption. The workflow is from referral stage (accepted or not), to insurance verification (which should be done first), to scheduling start of care visit and so on. Each step has several “workflow” sections that need to be cleared. These workflow items can only be cleared from the “workflow” section of the software. In other words, it cannot be cleared simply by doing the task from other sections of the software or the patients chart.
Insurance authorizations are tricky. A SOC visit cannot be scheduled without an authorization being entered, even for Medicare payors which do not require an auth. Authorizations require a "bypass" to be entered first which is only a partial auth allowing a scheduler to only plot a few visits, explained to employees that it forces auths be requested and followed up on so that the remaining visits can be scheduled. However this wasn't the case, as a turnover in employees occurred repeatedly, orders weren’t being approved in a timely manner so new employees were told to add to these bypasses to be able to schedule further visits. If bypass extensions weren’t entered, visits were not scheduled in a timely manner and ordered frequency was not honored and in the end MANY missed visits had to be entered, which happened frequently. Auth requests fell behind as well because orders hadn’t been approved and not all Ins companies allow back dating of auth requests which costed this company dearly. Also the auth workflow has many sections, Enter initial auth bypass, Request initial auth, Follow up on auth request, Enter auth upon approval, all for each patient and each auth..so much reworking on the same subject, a huge time waster and messy. Each workflow item requires coordination note to be entered (more to weed through when searching notes).
To explain untimely verbal order approval, they understandably need to be approved as do many other things, usually by the Director of Nursing. As the DON rules many facets of this kind of business, her “workflow” is overwhelming, as is every assigned workflow item with this program, hence the turnover. Every employee has an overwhelming workflow that drives them to seek other employment. I saw 3 DON’s come and go in the few short months I was with this company. This in my opinion is what causes a ripple effect. If only one user in this “workflow” process cannot keep up it will and does cause every step thereafter to be off because the task does not move to the next step until the one before is complete.
A couple of other things outside the workflow that cause issues: There is no visit management for looking into if visits were completed or not in the patient chart. Users have to exit the chart to go to the scheduling console that is many clicks and searches to get to. Actual visit notes are found in coordination notes that are mixed with all certification periods for that patient and there is no indication of what kind of visit it is, a follow up or oasis etc. This information is only available in the scheduler. All documents that are scanned into a patients chart are mixed as well with all cert periods so in turn users spend too much time weeding out, another big time waster. Also only one user can be in a patient chart at a time, very odd.

November 2016

Clay from Western Summit Rehabilitation

Company Size: 11-50 employees


Ease-of-use

1.0

Value for money

1.0

Customer support

3.0

Functionality

3.0

November 2016

Not a fan of this inflexible system

This Android based system forces users into the most check-box driven system in the Universe. The pro is that the system makes you jump through the hoops. The con is that the system makes you jump through hoops.

Pros

The system forces you to write your notes every day. Once you get used to it, its nice to stay in the rhythm of documenting when you are with your patients or immediately after. You can't really get behind if you are doing it right. This system keeps clinicians very honest about the actual timing of patient visits. This is another system that CTO's and CFO's geek out about.

Cons

The goals and interventions are rigid and difficult to incorporate into the actual functional activities. If you are in the middle of a visit and need to change the visit type, you have to depend on the office to schedule things for you. When that happens, you often have to document after the fact and the system makes it very difficult to record the time of the actual treatment.

March 2019

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4.0

Customer support

4.0

Functionality

4.0

March 2019

Makes Good Documentation Easier - to a Point

Pros

Homecare Homebase (HCHB) attempts to make documentation easier for all disciplines involved in home patient care. HCHB provides preformulated interventions and goals for every discipline for each type of visit the organization utilizes and they can also use freestyle narrative notes.

HCHB also tracks the staffs miles per the agencies model, such as deducting 20 miles or taking away the mileage from the first and last visit. The software can also be used to track a staff members time, such as administrative, meeting, patient delivery, et cetera.

Cons

HCHB was admittedly a bit challenging to learn, even though the staff from the program stayed with my company for a while.

March 2018

Mike from Curo Health Services

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

4.0

Value for money

2.0

Customer support

3.0

Functionality

4.0

March 2018

Great Product!

Our company uses this software all day, every day. We could not provide the high level of care we do without a robust software like HCHB.

Pros

Great all in one software for a growing hospice company. Without this I don't know how we could function as a company, this is great!

Cons

They roll out quite a few updates the system can go down from time to time but if you can be patient and plan for it you'll be fine.

March 2018

Zach from Bayada Home Health Care

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

March 2018

Powerful home care and hospice automation software

Pros

HCHB has a multitude of integrations for supporting our nurses including integrations with patient data, physician office integration, payroll, and others. The scanning features have drastically reduced the administrative hours nurses spend allowing them more quality time with patients.

Cons

HCHB is growing fast and has some of the biggest home health and hospice agencies. Sometimes they seem over stretched, but it usually happens in phases. They are constantly getting better and more reliable with compliance needs.

November 2010

Denise from Holy Redeemer Home Care

Review Source: Capterra


Ease-of-use

2.0

Customer support

2.0

November 2010

Honest review of homecarehomebase by nurse who uses every day

Absolutely, unequivocally a resounding NO WAY

Pros

Some realtime info is available however admissions and recertifications not available as realtime until fully reviewed by coders
Demographics info available immediately
The pros for office staff and billing purposes are readily apparent and this is the major advantage


Cons

This little device sorry,rephrase, this miniature device is totally inadequate to be working with all day and all night
Mark my words, you will be working on this little monster for the entire day &night whenever you see patients. It is slowwww, tedious to use due to miniature size and it is laborious as you need to address hundreds of screens to move through this program. It is difficult to retrieve information as it requires backtracking again through screen after screen. The type is extremely small and difficult to use continually all day & night and this is with largest type available. It has made my job easily 12 hrs a day and since I'm salaried no overtime. Basically, my job is nurse during day and data entry every single night . There is lag time with every entry and with every screen change causing delay in my data entry job. Trust me, the nursing staff will be very unhappy with this program. Mgt not sympathetic as they shrug and say "That's the way it is".

April 2017

Lynette from Aquinas Home Health

Company Size: 201-500 employees


Ease-of-use

3.0

Functionality

4.0

April 2017

Very specific documentation needs

Pros

Amazing ability to look up patients, and map your day. I miss this feature the most when working with my new software. Looking up patients at a touch of a button and not searching really made my evenings and mornings trying to plan for my day and caseload very easy.

Cons

Did not have a lot of ability to choose what you needed in certain sections. Sometimes would have to click an answer that didn't really fit, and then would later have to type a narrative to explain

March 2018

Bevan from Medical

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

March 2018

Many ways to get the job done.

Pros

On a desktop, the software is easy to use and has many different ways of getting the same task done.

Cons

If on a tablet, it gets hung up and is impossible to resolve until log on with desktop and un-hang yourself.

June 2017

Talhia from Rishavena Home Health Care Agency, Inc

Company Size: 201-500 employees


Ease-of-use

2.0

Customer support

5.0

Functionality

3.0

June 2017

You've got options.

You've got options. Explore them before settling on Homecare Homebase.

Pros

I used this software daily for a number of months and, after being with another company offering a superior Home Health Care software, I understand why my colleagues were all frustrated with it. The only pro about this software is the customer service staff, who did what they could to help me when I needed them.

Cons

The interface is extremely outdated and not remotely user-friendly. I felt as though I was using a program made in the late 90's. And the so-called Phone App, which was was still relatively new when I was utilizing the software, crashed often and was never easy to use when it worked. Customer service, however, was fantastic in my experience. They seemed to understand the frustrations of their software and tried their best to ease the burden. I hope to never use this software again.

July 2019

Barbara from St Mary Home Care

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

July 2019

homecare homebase

Pros

can be used on a tablet, accepts electronic signatures and is date driven

Cons

too many clicks to enter data that is non-essential

May 2017

Vani from Homecare VNA

Company Size: 1,001-5,000 employees


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

May 2017

Benefits of Homecare Homebase

easily used on tablets

Pros

Intuitive, less time consuming, ability to compare answers to OASIS questions prior to finalizing discharge from services. Up to date with regulatory changes

Cons

agency has to pay for better utilization of various tools, otherwise can't think of anything negative.

June 2017