Commusoft
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Most Helpful Reviews for Commusoft
1 - 5 of 197 Reviews
Robert
Verified reviewer
Construction, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Perfect Management System
Commusoft is an excellent tool for my business and I couldn't be without it now. Customer support are brilliant.
PROSEverything can be kept in one place, job specific information, reports, certificates & photos. This really helps the engineers on site when carrying out the work.
CONSSome time keeping features. It only logs travel when travelling to the job, not returning.
MaryRachel
Electrical/Electronic Manufacturing, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Shockingly Grateful
The Trades have the reputation of being behind the times. Once we signed the agreement, we are able to break the stereotypical that plagues the Electrical Industry.
PROSTwo years ago we landed on Commusoft to take us, Voity Electrical, to the next level. Commusoft has delivered and we never looked back.
CONSThe system is so complex and customizable- Its a lot think about and figure out the best way to set-up. FYI- This is self doing. In this moment right now- I have Debit Chase Pipeline, Heat Pump Pipeline, Generator Pipeline, Sequences, ironing out the questions customer care before handing off to the Crew. I have so many solutions and figuring out the best way execute- I am playing the smallest Violin
Reason for choosing Commusoft
Off line access for our Field Electrician and we believe in you
Martin
2-10 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed December 2016
Experience with commusoft
When you first start you should be given more one to one help, then mistakes wouldn't happen. Bit disappointed with the diary and other features, cant understand why I've not been set up on the new system yet which looks a lot better. Seem to be having lots of problems with the two systems together quick books and commusoft.
PROSCustomer data base, quick to find out what you have done at a property,
CONSneed more training on how to use the software, now ive been using it a while, I'm sure there is plenty of bits I'm not using that I could be using
Vendor Response
Hi Martin, we appreciate users have different roles/skills within a business, so we provide users access to our knowledge base which contains videos/guides about how to use the system. We have training programmes for 1-2-1 training, walking clients through the system and provide consultation on how to adhere to best practises when using the system. Let me know if you want more details. I've checked with the technical team regarding QB and cannot see open tickets with you on this, please email support@commusoft.co.uk who will be happy to help. As much as we would love to have all our clients on the new version, the process is not a simple software upgrade and much more like moving from one software to another. This means the process is longer and more complex. We¿ve already started migrating clients as part of the beta program so we can make sure we are ticking all the boxes as your data is important to us, as it is to you.
Replied December 2016
Lauren
Mechanical or Industrial Engineering, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Would recommend to other users
Always prompt when needing assistance and overall a very useful and efficient programme.
PROSEasy to navigate, no fuss and can be used across different users/job positions.
CONSwe have no complaints
Luke
Construction, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Fantastic Service Management Software
10/10
PROSI like how easy it is to use and how quickly my team adapted to using it. Fantastic customer support.
CONSSome options are rigid and it would be good if I could turn certain things on and off for individual customers.
Reason for choosing Commusoft
I felt Commusoft looked most user friendly.
